Customer Service Level 1

JALYNN WILSON

***** *. ******* **., *******, ILLINOIS, 60628, US 773-***-****

***************@*****.***

CAREER OBJECTIVE

To secure a career that will allow dedication consistency and accuracy, utilizing acquired developed skills to be functionally beneficial for your company production and standard goals. Communicate professionally within a company or facility.

EDUCATION

East-West College: Major business management, Chicago Illinois Prairie State College: Major Political Science, Chicago Heights, Illinois 2005- CICS Ralph Ellison High School: General Education High School Diploma PROFESSIONAL HISTORY

Customer Service Associate - March 2022 to Present Beauty Trends Lansing - Lansing, IL

• Provide high quality customer service skills to customers daily while utilizing a high level of accuracy within a high paced environment.

• Build relationships and inspire loyalty.

• Recommend additional and complimentary products.

• Inform customers of current promotions and events.

• Set up advertising displays, communicate inventory issues.

• Complete transactions accurately and efficiently.

• Maintain a professional store environment.

Teacher’s Aide September 2022- February 2023

Under Carrey’s Care 2023- Riverdale Illinois

• Provides support to the teacher to ensure a safe and stimulating educational environment.

• Assist with teaching the youth basic age-appropriate child development and social & emotional development for ages 18-36 months.

• Provide the youth with leadership in a structured daycare setting while maintaining supervision of the youth behaviors.

• Assists the teacher in planning and preparation for daily activities, aids instructional efforts of the teacher.

• Assists the teacher in preparing lesson outlines, plans, and curricula in assigned areas.

• Provide a safe and secure environment for youth.

• Assists with menu development, meal preparation & distribution. Customer service/ Driver - September 2021 to December 2021 Amazon - Crown Point, IN

• Completed in person and phone customer service.

• Pre & post trip inspection of vehicle, completed maintenance reports,

• Completed quality control inspections of products prior to delivery. Supply Technician - January 2021 to March 2021

Northwestern Memorial Hospital - Chicago, IL:

• Distributes supplies to departments.

• Maintains daily, monthly, and yearly inventory control reports for supplies and instruments.

• Maintains dating system for recall of supplies according to limit of shelf life.

• Monitors technical aspects of sterilization including daily charting of sterilization reports and adheres to hospital's infection control policies.

• Processes supply requests in a prompt, cooperative, and efficient manner. Warehouse Worker - July 2020 to December 2020

Amazon Fulfillment Center - Monee, IL

• Selecting, packing and shipping customer orders in a fast-paced environment

• Transporting warehouse material

• Daily logs

• Comply with OSHA guidelines while maintaining accurate record keeping of machine maintenance.

PROFESSIONAL HIGHLIGHTS

CERTIFICATES OF ACHIEVEMENT

ECE Credential Level 1 - Module 1: Child Development Overview 01/09/2023 ECE Credential Level 1 - Module 2a: Health Issues for Group Care ECE Credential Level 1 - Module 2b: Nutrition Issues for Group Care ECE Credential Level 1 - Module 2c: Safety Issues for Group Care ECE Credential Level 1 - Module 3: Observation and Guidance 01/10/2023 ECE Credential Level 1 - Module 4: Learning Relationships ECE Credential Level 1 - Module 6: Personal and Professional Development 01/11/2023 ECE Credential Level 1 - Module 7a: Child Development (Birth to 8 Months) ECE Credential Level 1 - Module 9: School Age Development ECE Credential Level 1 - Module 7b: Child Development (8 to 18 months) ECE Credential Level 1 - Module 7c: Child Development (18 to 36 Months) ECE Credential Level 1 - Module 8a: The Preschool-Age Child: Social and Emotional Development

ECE Credential Level 1 - Module 8b: The Preschool-Age Child: Physical Development

ECE Credential Level 1 - Module 8c: The Preschool-Age Child: Language Development

ECE Credential Level 1 - Module 8d: The Preschool-Age Child: Cognitive Development

Certificates can be furnished upon request.

TRAINING

Mandated Court Reporter 11/02/2022

COMPUTER SKILLS Software programs utilized: Microsoft Word, Excel, Access, and Power Point, REFERENCES AVAILABLE UPON REQUEST

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