Customer Service Representative

SARAH MEYER

*** ******** ***., ************, ** *2025 / 314-***-****) / **************@*****.***

OBJECTIVE:

To seek a challenging career position where my customer service and communication skills are used to develop a trusted relationship with the customers.

EXPERIENCE :

Owner

The Smug Mutt Inc. August 2008 to Present

This is our own small business operated by me and my husband. We sell locally at fairs and festivals selling our dog themed products. This includes the daily routine of running a small business from working directly on the phone and email with customers, ordering inventory and scheduling events. We make collars, leashes, bandanas for dogs. We also have an embroidery business doing dog themed embroidery for our business and also do custom embroidery for outside orders.

Customer Service Representative/Dispatch

Hussmann refrigeration - Bridgeton, MO August 2020 to July 2024

Hussmann refrigeration August 2020. - July 2023

Customer service/ dispatch. I was hired as call taker/customer service and was quickly promoted to helping with the Nelson department, which is dispatching calls for the military commissaries. Dispatching for the commissaries is time sensitive as a technician is to be on site within 2 hours. I had to quickly respond to the calls that came into the office. If there were questions on a sub-contractor to use, I would have to reach out to the Area Service Manager for that particular commissary to have help locating a subcontractor for that site.

Customer Service Representative

Broda - Chesterfield, MO February 2018 to July 2020

Broda is a division of Mity Inc., headquartered in Orem, Utah. Broda sold and manufactured custom-made wheelchairs. My role with the company was to send orders to the manufacturing department via the company software database. Orders were taken by phone and email communication with the customers. I also assisted with the daily invoicing of orders that shipped. Sent follow up emails to customers with order tracking information.

Call Center Representative

Kemper Home Service Companies - Maryland Heights, MO May 2017 to December 2017

Maryland Height, MO. This position was with the United Insurance of America Division of the Kemper Company. Job duties involved taking inbound calls generally from family members and funeral homes regarding an insured's life insurance policies. I assisted with filing claims and seeing that they had all the needed forms for submitting a claim. Kemper insurance also provided property and supplemental health insurance coverage. As a representative, we were responsible for sending emails directly to the claim's adjusters regarding an insured's claim, and then were to follow up the information we obtained from the adjuster with the caller.

Inbound Sales Representative

Spectrum -Charter - Saint Ann, MO September 2016 to May 2017

This position is for handling inbound sales calls into the call center from existing customers and new customers needing assistance with setting up the service for cable, internet and voice. Helping with the decision-making process on which of the products offered will work best for them in their home.

Deli Clerk

Shop n save - Edwardsville, IL May 2015 to September 2016

This was a part time job, working in the deli department. Customer service and daily production were the main objectives. Working with customers one-on-one to get them served quickly and correctly. Helping with the daily production of items used for the customer self-service counter.

Customer Service Representative

United Health Care December 2003 to June 2010

for the small employment group.

I was able to be moved to a work at-home representative in September 2004. I was also a representative for the large employer group accounts. I was promoted to work in the Provider Service Unit - a group of dedicated employees to work directly with the provider community to aid in the processing of chronically problematic claims. At the time of departure from UHC, I was working in the provider unit paying provider claims after researching why they were having difficulties getting their claims paid.

Travel Agent

Beachcomber Travel Company - O'Fallon, MO January 1999 to December 2003

January 1999 - December 2003

Beachcomber Travel was a small travel agency owned by a personal friend. We operated as a full-service travel company. I was the only employee, plus the owner. Our office specialized in travel to Mexico, Hawaii, Florida, Las Vegas and cruising.

EDUCATION :

BS in Service Management

University of Missouri - Columbia, MO

REFERENCES:

Available Upon Request

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