Supply Chain Inventory Management

Saheb Singh

626-***-**** **************@*****.***

SUMMARY

Dynamic and results-oriented professional with extensive expertise in operations and supply chain management across diverse industries. Proven track record in enhancing operational efficiencies, optimizing inventory and warehouse management, and improving demand planning and forecasting processes. Skilled in leveraging advanced WMS/WMOS and ERP platforms to drive productivity and cost reductions. Adept at fostering robust relationships with vendors, factories, distributors, and retailers, both domestically and internationally. Key achievements include:

• Spearheading operations management initiatives that significantly improved workflow efficiency and reduced operational costs.

• Implemented innovative inventory management strategies that minimized stock levels while ensuring uninterrupted supply.

• Enhanced supply chain visibility and performance through strategic demand planning and accurate forecasting.

• Streamlined warehouse operations and logistics for optimal goods distribution on multiple platforms, enhancing customer satisfaction.

• Lead store management and operational improvements, resulting in enhanced retail performance and profitability.

• Built and maintained lasting internal and external partnerships, contributing to sustained business growth. S K I L L S

Technical Proficiencies:

• Warehouse Management & Operations Systems:

o Expertise in Manhattan SCALE (WMS/WMOS) for efficient warehouse and inventory management. o Proficient in NAV by Microsoft Dynamics for integrated ERP and WMS solutions, enhancing operational workflows.

• E-Commerce & Shipping Platforms:

o Skilled in utilizing Shopify and Shipstation for streamlined e-commerce operations and shipping processes.

o Competent in UPS Worldship and FedEx systems for effective logistics and distribution management.

• Customer Relationship & Project Management:

o Experienced in leveraging Salesforce for customer relationship management and sales tracking. o Proficient in Jira and Confluence for project management, team collaboration, and documentation.

• Data Analysis & Reporting Tools:

o Advanced skills in Tableau for data visualization and analysis, driving decision-making processes. o Experienced with SaaS platforms and OMS-ERP integrations for operational efficiency and analytics. o SQL ERP data management and migration.

• Electronic Data Interchange (EDI) & Catalog Management: o Knowledgeable in EDI platforms such as Lingo, SPS Commerce, TrueCommerce, and Inovis/GXS Catalogue for streamlined business communication.

• Labeling & Design Software:

o Proficient in Bartender for creating barcode labels for products and packaging, ensuring accuracy and compliance.

o Skilled in Adobe Photoshop and Illustrator for graphic design, and AutoCAD for technical drawings.

• Office & Productivity Software:

o Highly proficient in Microsoft Office Suite for professional document creation, data analysis, and presentations. VBA Macros creating automated templates. Google Sheets & Chat GPT AI.

• Additional Skills:

o Familiar with Point-of-Sales systems and processes, enhancing retail operations and customer service

WORK E X P E R I E NCE

House Of Spices / Frozen 3PL – Distribution Center Whittier, CA Business Operations / Assistant DC Manager Jan 2023 – March 2024

• Led and Enhanced Distribution Center Operations

o Stepped in as DC Manager, spearheading operations and implementing strategic improvements to enhance efficiency and productivity.

• Advanced Operational Tracking

o Developed comprehensive logs in partnership with multiple departments, ensuring accurate daily records of warehouse activities.

• Standardized Sales and Distribution Processes

o Formulated and instituted Standard Operating Procedures (SOPs) linking sales processes directly with distribution operations, streamlining workflows and improving coordination.

• Optimized Logistics and Established KPIs

o Designed daily logistics routes and established key performance indicators (KPIs) to monitor and improve transportation efficiency and effectiveness.

• Facilitated Stakeholder Engagement

o Regularly convened and led meetings with stakeholders, addressing critical topics including operations, inventory management, warehouse mapping, and compliance with OSHA & DOT regulations, as well as embracing new technologies.

• SOP Training and Compliance Leadership

o Created logs for various departments including Front desk, Shipping inbound and outbound operations, Warehouse operational logs and SOPs for both inbound and outbound shipments. o Educated various department teams on SOPs, enhancing cross-department communication and ensuring rigorous adherence to OSHA standards.

• Enhanced Sales Order and Shipment Efficiency

o Collaborated with warehouse teams to synchronize sales orders and shipment requests with Service Level Agreements (SLAs), ensuring seamless operations.

• Achieved Sales Targets through Operational Solutions o Worked across teams to devise operational solutions that met daily and monthly sales objectives, fostering a culture of achievement and problem-solving.

• Improved Returns Management

o Established a returns SOP and corrected inventory discrepancies, improving inventory accuracy and customer satisfaction.

• Certification and Compliance Mastery

o Earned OSHA & DOT certifications through House Of Spices, demonstrating a commitment to safety and regulatory compliance.

• Innovated Forecasting Techniques

o Introduced forecasting strategies for high-demand and fast-moving items, optimizing inventory management and meeting market needs.

• Drove Revenue Growth via 3PL Accounts

o Successfully managed and expanded 3PL accounts and shipments, contributing to a significant 20% increase in revenue

• Fleet Management

o Managed and coordinated Delivery fleet with 95% on time deliveries. OceanX – 3PL Distribution Center Foothill Ranch, CA Client Success / Technical Account Manager Sept 2020 – March 2022

• Client Relationship Leadership & Operational Bridging o Spearheaded client relationships, serving as the pivotal liaison between warehouse operations, technology teams, and client executives, ensuring seamless integration and communication.

• Pre and Post-Sales Expertise

o Oversaw comprehensive pre-sales consultations and new client onboarding. Led post-sales support by coordinating closely with operations (order management, packing, shipping) and logistics teams to exceed client expectations.

• Strategic Meeting Management

o Conducted weekly strategic meetings with client teams, focusing on operational efficiencies, technology enhancements, and logistics optimization, fostering continuous improvement.

• Client Education & Platform Training

o Directed client training on the OceanX platform, including portal navigation and analytics reporting, enhancing client engagement and self-sufficiency.

• Service Level Agreement (SLA) Fulfillment

o Ensured work orders (WOs) and shipment requests consistently met SLAs, even during periods of high- volume shipments, by effective planning & coordination with warehouse departments.

• Cross-Team Collaborative Problem Solving

o Facilitated cross-team collaboration to devise client-centered solutions, identifying and capitalizing on opportunities for both clients and the company. Raviya, Inc. Los Angeles, CA

Operations & Supply Chain Manager / Client Success March 2013 – March 2020

• Client Relationship & Operations

o Spearheaded growth strategies for existing B2B retail accounts, successfully expanding into major retailers such as Macy’s, Bloomingdales, and Target, significantly increasing market footprint. o Led agenda meetings to provide integrated business solutions in technology, operations, and distribution, enhancing client satisfaction and operational synergy. o Ensured timely responses to RFI/RFQ/RFP, fostering strong relationships with retail buyers and executives through clear communication and logistics expertise, including white-glove fulfillment services.

o Directed fulfillment operations, supervising shipping and warehouse teams. Implemented training on SOPs and safety, and evaluated performance based on critical KPIs, driving operational excellence.

• Technology & Technical Skills

o Managed seamless EDI integrations using Lingo (ezcom-software), including training for associates, optimizing data analysis for improved operational workflows. o Oversaw WMS and ERP systems, enhancing system understanding among associates, leading to a 25% increase in operational efficiency by resolving product, shipment, and accounting discrepancies.

o Managed large datasets for various client accounts through EDI, utilizing Excel and VBA to build templates and automate processes with macros.

o Led Data migration for ERP system and Migrated Data using SQL.

• Achievements

o Achieved a 50% reduction in live load and unload times and a 10% cut in logistics and distribution costs through strategic operational improvements.

• Supply Chain and Procurement

o Coordinated Material Requirements Planning (MRP) with factories/manufacturers, ensuring timely supply for distribution and client orders, alongside managing comprehensive documentation for domestic and international shipments.

o Communicated with international suppliers and streamlined seamlessly between suppliers & manufacturers.

• Fulfilment

o Established and managed high-volume D2C Drop-ship accounts, handling over 2,000 outbound packages daily, showcasing scalability and efficiency in direct-to-consumer operations Khaytan Engineering, LLC Sharjah, UAE

Operations Manager / Consultant Sep 2001 – Jan 2013

• Achievements

o Achieved 300% increase in sales and production in first two years of management. o Decreased component costs by 20%, and production costs by 15% o Decreased production time by 50%.

• Client Relationsihp & Operations

o Conducted Agenda meetings with clients using powerpoint covering engineering design solutions, business proposals and closing agreements.

o Wrote Sales Contracts and Closed Sales contracts with Major B2B Clients: Al Habtoor Motors

‘Mitsubishi’, Genavco ‘ISUZU’ & Gargash Enterprises ‘MERCEDES’. o Created new market opportunities, developed and implemented programs to increase sales and profits by mining sales data.

o Supervised two production teams with 40+ employees. o Created SOP for all operations department, Inbound and Outbound shipping, Order Management process, Inventory management, Equipment maintenance, Production process and working safely.

• Technology & Technical skills

o Introduced and implemented ERP and CAD design technology to operations teams. o Developed an innovative flat-bed tow truck design with much higher specs for tow capacity and customized bed dimensions per client's requirements. Used AutoCad 2d for new concept innovation.

o Gathered and analyzed competitive market intelligence and determined competitive trends within the market. Successfully applied various market research techniques to grow sales. o Evaluated operations KPI were met and set higher goals every year.

• Supply Chain and Analytics

o Managed and coordinated supply chain including forecasting, demand planning, purchasing, warehouse and logistics.

o Communicated & Coordinated with international suppliers from Asia and USA for parts and supplies. R E L ATED E XPERIENCES

• Professional Affiliations:

o ASCM – Association for Supply Chain Management

o ADaSci – Association of Data Scientists

• Languages:

o English, Hindi, Urdu, Punjabi

• Volunteer Experience:

o Coordinated the annual Baisakhi event at the Los Angeles Convention Center, orchestrating performances for over 50 musical groups that included kids, young adults and adults age groups. Successfully managed logistics for an audience of approximately 10,000 attendees.

• Interests:

o Studying new technologies and self-educating for maintaining current technology trends know how. o Exploring new musical instruments and applications.

• Other Skills:

o Inventory Control, Forecasting, Sales, Order Management, Production management, Quality Control, Shipping and Logistics, Supply Chain Management, Financial planning & budgeting. o Product Research & Development, Project management / Time management. o Analytics – Business Analytics and Data Analytics. SWAT and Gap analytics. o Client Success, CRM & Salesforce.

o Self-Learning & Adapting to new software and platforms. E D UCATION

National American University Rapid City, SD

Bachelor of Science: Business Administration - Minor: Marketing Calbright College CA

Data Analytics Certification

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