Customer Service Quality Assurance
Resume:
Eimar
Leal Vazquez Eimar Leal Vazquez
Portland, OR,
United States, 97220
*********@******.***
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Employment History Touchstone Granite & Marble / Countertop Fabricator/Installer/Driver
AUG, 2023 - NOV, 2024, Portland, OR
Applied caulking and sealants to ensure durable and precise finishes, enhancing installation quality.
Installed countertops, backsplash and sinks without damage, maintaining project integrity.
Mixed epoxy with paint for seamless granite seams, achieving high quality results.
Took accurate measurements and assisted in estimates, ensuring precise and cost effective installations.
Operated forklift to load/unload slabs while ensuring yard organization and safety.
Coordinated with team members to streamline installation processes, improving overall project completion time.
Developed custom solutions for complex countertop installations, leading to increase in customer satisfaction.
Conducted thorough quality checks in all installations, ensuring zero defects and maintaining high client trust.
Pacific Architectural Wood Products / Production Worker/CNC Operator
JULY 2022 - AUG 2023, Portland, OR
Operated Weber KSF 1350 CNC to ensure precise sanding of wood veneers, maintaining equipment safety.
Documented shift production and defect reports to track progress and meet sales schedules.
Prepared and labeled doors for processing, ensuring correct tags and quality standards. .
Collaborated with the team on glass installations, painting and machine operation support.
Trained new team members on CNC operations and safety protocols, enhancing overall team efficiency and reducing machine downtime. Conducted detailed inspections of final products, identifying and resolving quality issues to ensure customer satisfaction and compliance with specifications.
Streamlined workflow for door prepping processes, reducing preparation time by 15% and contributing to meeting weekly production targets. Assisted colleagues in setup and operation of various production equipment, fostering a cooperative work environment and ensuring smooth production flow.
Documented production data, tracking output and defects to inform process improvements and maintain accurate records. Vazquez Yard & Tree Work / Landscape Worker/Driver NOV 2021- JULY 2022, Hillsboro, OR
Maintained over 48 client lawns through mowing, weeding, trimming, ensuring pristine landscapes.
Removed trees and stumps with chainsaws and axes, enhancing property safety and aesthetics.
Meticulously installed retaining walls and leveled ground for pavers, sod, gravel, mulch, etc. Improving yard functionality and achieving flawless alignment and structural integrity in all projects. Collaborated on landscaping projects, ensuring timely completion and client satisfaction, boosting service.
Executed complex tree removals while ensuring safety and precision in every operation.
Implemented eco friendly landscaping techniques, reducing waste and enhancing garden sustainability for multiple clients. Abel Irrigation & Lighting/ Landscape Worker/Laborer MAR 2021- OCT 2021, Portland, OR
Executed lawn care tasks including mowing, edging and raking for residential and commercial properties.
Applied herbicides to manage weeds on sidewalks and driveways, ensuring a clean and safe environment for clients. Collaborated with a team to install irrigation systems and lighting fixtures, enhancing property functionality and apperance. Executed landscape maintenance tasks, improving aesthetic appeal and health of residential and commercial properties.
Subway/ Sandwich Artist
JAN 2020- SEP 2020, Forest Grove, OR
Delivered excellent customer service, ensuring a welcoming and safe environment for all.
Maintained stock levels and cleanliness, performing tasks such as mopping, sweeping, and dishwashing.
Prepared and baked breads and cookies, adhering to food safety and sanitation standards.
Handled opening and closing procedures, including cash handling, register use, inventory management all while ensuring timely restocking and reducing shortages, enhancing operational efficency. Implemented a daily cleaning checklist, improving cleanliness standards and customer satisfaction scores.
Optimized food prep processes, reducing waste and maintaining high food safety standards, contributing to cost savings. Worked closely with team members to improve workflow during peak hours, boosting overall productivity and customer service. Ensured accurate cash handling and register operations, minimizing discrepancies and enhancing financial accuracy.
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Education Forest Grove High School /Diploma
AUG 2018 - JUNE 2021, Forest Grove High School
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Skills Organization Attention to Detail
Planning Material Handling
Inventory Control Loading and Unloading
Problem Solving Manufacturing
Customer Service Production
Safety Awareness CNC Machine Operator
Data Entry Construction
Computer Skills Industrial Equipment
Microsoft Office Heavy Lifting
Teamwork Rigging
Communication Leading
Multi-Tasking Forklift Certified
Adaptability
Time Management
Assembly Line
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