Administrative Assistant Vice President
Resume:
Maylott (Milo) Burnside
DeLand, FL *****
************@*****.***
Professional Summary
As my resume indicates, I possess more than 8 years of progressive experience in the office administration field. My professional history includes positions such as assistant to VP at TGI Office Automation as well as facilities administrative assistant at Barnes and Noble Inc. Here are some of my professional highlight:
• Handled heavy phone volume and provided front desk customer support.
• Managed invoicing and communication with over 85 vendors.
• Work closely with Vice President in managing contract renewals and leasing copiers for Board of Education and NYC Port Authority accounts.
Willing to relocate to: DeLand, FL
Authorized to work in the US for any employer
Work Experience
Account Manager
W.B. Mason Company, Inc-Florida
April 2024 to Present
• Customer retention strategies
• Contract negotiation
• Data analysis and trend identification
• Account portfolio management
• Presentation development and delivery
• Cross-functional team collaboration
• CRM system implementation
• Sales strategy development and execution
• Team management and leadership
• Billing system implementation
• Relationship building
• Time management
• Problem-solving
• Communication and interpersonal skills
Customer Care Advocate-Contractor
Aflac- Randstad-Florida
June 2023 to Present
• Customer Interaction: Act as the first point of contact for policyholders, addressing inquiries, concerns, and requests promptly and professionally.
• Policy Assistance Provide policyholders with detailed information about their insurance coverage, including policy terms, benefits, and claims procedures
• Claims Support: Assist customers in filing and tracking insurance claims, ensuring they understand the process and receive timely updates.
• Issue Resolution: Investigate and resolve customer issues, complaints, and discrepancies with empathy and a focus on customer satisfaction.
• Policy Modifications: Process policy changes, endorsements, and updates as requested by policyholders, ensuring accuracy and compliance with underwriting guidelines.
• Educational Support: Educate customers on insurance products, helping them make informed decisions about their coverage needs.
• Documentation: Maintain accurate and organized customer records, ensuring all interactions are properly documented.
Executive Assistant to the President
DAL Electrical Corp. -Local #3-Brooklyn, NY
February 2019 to November 2022
• Managed executive emails correspondence and calendar.
• Applied advanced critical thinking skills in a stressful working environment where multi-task skills were essential, and top performance levels were absolutely required
• Updated minutes for executive meetings.
• Authored, maintained, and distributed a myriad of financial and production reports including invoices, purchase orders, contracts, vendor, and job files.
• Assist with daily purchasing of electrical supplies, materials, and equipment for multiple contracts.
• Generate accurate Purchase Orders.
• Contact outside vendors to obtain price quotations, determine status on orders, and follow-up on problem areas.
• Coordinate between vendors and staff with respect to availabilities, ship dates, cancellation dates.
• Coordinate with appropriate accounting staff on payment of invoices, resolving discrepancies and billing follow-up
Career Sabbatical to Raise Children
Sabbatical Parental Leave-New York, NY
2015 to January 2021
Raise child
Customer Service Sales Specialist
PetCareRx.com-Brooklyn, NY
January 2014 to April 2015
High call volume for online sales of pharmaceutical and food products for animals. Customer service on existing orders and members.
Membership sales and account maintenance.
Administrative Assistant- Temp
Kelly Services-Los Angeles, CA
2012 to 2014
Administrative projects for the CEO of Ovation TV. Counsel assistant for Disability Rights California. Assistant
TGI Office Automation-Brooklyn, NY
2011 to 2012
Work closely with Vice President in managing contract renewals for copiers within the Board of Education and NYC Port Authority accounts. Support the sales team updating and maintaining information of all customers. Support services for customers with questions about contracts, lease or machine upgrades. Process software records for each sale completed. Follow through processing of all sales from start to finish. Support VP with emails, calendar maintenance. Heavy maintenance of department spread sheets. Administrative Assistant Receptionist
Barnes and Noble Inc.-New York, NY
2006 to 2011
Oversee daily reception operation, train new reception staff. Maintain oral and written communication between facilities staff and interoffice personnel. Managed invoicing and communication with over 85 vendors. Maintain monthly expense breakdown for the dept. Act as liaison for all interoffice personnel orders, special requests. Assist inter-office personnel with routine replacements on copiers and fax machines when necessary. Obtain quotes for equipment, repair services, construction and cleaning for approval by department head. Coordinate moves of 30-50+ interoffice personnel. Coordinate with facilities technicians all incoming interoffice personnel requests by managing the maintenance log on a daily basis. Coordinate with reception staff all calendar requests and coverage approvals. Work closely with facilities manager in preparing proposals for upcoming construction/maintenance projects. Receptionist
Mirrorball PR-New York, NY
2005 to 2006
Assist the general manager and operations maintenance manager. Enter, transcribe, record, store, or maintain information in email or written form. Update delegated tasks to ensure progress to deadlines. Assist in the preparation of commission agendas, resolutions and reports. Scheduling of meetings and arranging travel.
Outreach Caller- Receptionist
HIP-Health Insurance-New York, NY
2004 to 2005
Documented HIP member feedback to improve healthcare coverage. Translation for Spanish speaking members. Maintained updated member information in database. Outreached 200+ members daily for medical reminders and membership assistance. Partnered with project manager on member concerns and requests to further improve medical coverage.
Career Sabbatical to Raise Children
Career Sabbatical-New York, NY
Full time caretaker.
Education
Associate
John Jay College of Criminal Justice - New York, NY High school diploma or GED in Academic
Midwood high school
Skills
• Customer Service
• Call Center
• Customer Care
• Bilingual
• Customer Support
• Typing
• Office experience
• Organizational skills
• Computer literacy
• Phone etiquette
• Customer service
• Typing
• Windows
• Google Docs
• Personal assistant experience
• Hospitality
• Construction
• Clerical experience
• Front desk
• Microsoft Word
• Data entry
• Sales
• Computer skills
• English
• Communication skills
• Phone etiquette
• Bilingual
• Spanish
• Time management
• Microsoft Office
• Organizational skills
• Cash register
• Google Suite
• Analysis skills
• Microsoft Outlook
Languages
• Spanish - Fluent
Certifications and Licenses
Driver's License
Assessments
Data entry: Attention to detail — Proficient
February 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
July 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Work style: Professionalism — Completed
January 2023
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am bilingual,Spanish/English
I have volunteered for Selis Manor for the Blind, VISIONS program for over 4 yrs. I assisted with blind residents needing help with reading materials.
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