Customer Service Representative

Martha Ramos

915-***-**** ***********@***.*** El Paso, TX 79928

SUMMARY

-Responsible childcare professional experienced in guiding children and documenting learning and development. Background leading fun activities to teach new skills and encourage growth. Offers current CPR and First Aid certifications paired with in-depth knowledge of children's emotional and social development.

-High-energy pho so 1 skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

-Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

-Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

SKILLS

ACTIVITIES LEADERSHIP

EARLY EDUCATION

FOOD PREPARATION AND SERVICE

CHILD SUPERVISION

PLANNING AND LEADING ACTIVITIES

FIRST AID AND CPR

CLEANING AND SANITIZING

TOILET TRAINING

EFFECTIVE CUSTOMER UPSELLING

CHECK PAYMENT PROCESSING

MENU MEMORIZATION

DISH PREPARATION

TABLE SETTING ARRANGEMENTS

DINING CUSTOMER SERVICE

TABLE BUSSING

CUSTOMER SERVICE AND RAPPORT

RELATIONSHIP BUILDING

MENU RECOMMENDATIONS

TRANSACTIONS AND CASH HANDLING

SERVICE ORIENTED

HIGH ENERGY AND STAMINA

SPECIAL REQUESTS AND SUBSTITUTIONS

BATHROOM SERVICING

CUSTOMER DATA CONFIDENTIALITY

VERBAL AND WRITTEN COMMUNICATION

CALM AND PROFESSIONAL UNDER PRESSURE

MULTITASKING AND PRIORITIZATION

ISSUE AND COMPLAINT RESOLUTION

BUILDING CUSTOMER TRUST AND LOYALTY

UNDERSTANDING CUSTOMER NEEDS

TRANSACTION PROCESSING

25 WPM TYPING SPEED

ORDER AND REFUND PROCESSING

CUSTOMER SERVICE

HIGH-ENERGY ATTITUDE

EXPERIENCE

Child Caregiver, Nonnies daycare, March 2018- June 2022 El Paso TX

Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.

Organized and planned age-appropriate reading, crafts and music lessons.

Cared for [10-16] children ages [2 and up].

Balanced schedules to promote optimal rest, play and educational periods.

Communicated with parents about daily activities and any concerning behaviors.

Recorded child behavior, food and medication information for supervisors.

Sanitized toys and tables to maintain clean, safe environment

Transported kids to and from school.

Answers and manages incoming and outgoing calls while recording accurate messages.

Record and relay messages and/ or redirect calls as necessary.

Received visitors as the initial point of contact in person or telephonically.

Able to resolve complaints of local clients and refers other complaints to appropriate administration.

Child Caregiver, Avant Garde Daycare, June 2016-June 2017 El Paso, TX

Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.

Enforced rules to teach good manners and maintain safe environment.

Secured indoor and outdoor premises to protect children.

Cared for [10-16] children ages [2 and up].

Organized and planned age-appropriate reading, crafts and music lessons.

Balanced schedules to promote optimal rest, play and educational periods.

Communicated with parents about daily activities and any concerning behaviors.

Restaurant Waitress, Pho so 1, May 2015-March 2016 El Paso, TX

Greeted customers, answered questions and recommended specials to increase profits.

Satisfied customers by topping off drinks and offering condiments, napkins and other items.

Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Prepared salads, appetizers and garnishes to assist kitchen staff.

Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Addressed complaints to kitchen staff and served replacement items.

Trained new employees on restaurant procedures and plating techniques.

Displayed enthusiasm and knowledge about restaurant's menu and products.

Customer Service Representative, Teleperformance USA, October 2022-November 2022

El Paso, TX

Upheld quality control policies and procedures to increase customer satisfaction.

Educated customers on special pricing opportunities and company offerings.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Made outbound calls to obtain account information.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Improved customer service wait times to mitigate complaints.

Used proven techniques to de-escalate angry customers during telephone interactions.

EDUCATION AND TRAINING

High School Diploma El Dorado High School, El Paso TX May 2013

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