Account Manager Technical Project

PROFILE

With ** years of experience in

telecommunications, I am an

accomplished problem solver with a

strong foundation in technical project

and program management, customer

experience, sales, and cross-functional

leadership. I excel at resolving complex

challenges by fostering collaboration

between customers, internal teams,

and vendors. A natural team leader, I

am committed to delivering

exceptional customer experiences

while driving process improvements

that help teams consistently exceed

goals. I bring confidence, enthusiasm,

and a passion for innovation and

connection to every opportunity. My

most valuable contributions include my

ability to initiate meaningful change,

my results-driven mindset, and my

unwavering commitment to achieving

success.

SKILLS

Telecommunications • Program

Management • Team Coordination •

Analytical Skills • Collaborative

Problem Solving • Detail Oriented •

Team Leadership • Technical Support •

Communication

CONTACT

PHONE: 678-***-****

EMAIL: *********@*****.***

ELIZABETH HUGHES

TECHNICAL ACCOUNT MANAGER

WORK EXPERIENCE

Technical Account Manager

T-Mobile July 2021 - Present Atlanta

• Provide service assurance to Enterprise clients across the wireless portfolio, consistently advocating for their needs with urgency and integrity.

• Oversee issue resolution for outages and impairments by managing ticket tracking, resource allocation, and escalations, while coordinating meetings to ensure smooth communication.

• Analyze performance data to identify trends and drive continuous improvement initiatives.

• Enhance customer satisfaction and retention by offering real-time support and facilitating the achievement of quality objectives.

• Streamline processes and implement tools to improve the overall customer experience.

• Provide timely feedback to management on customer trends, ensuring alignment with business goals.

Technical Project/Program Manager II

Sprint January 2013 - July 2021 Atlanta

• Led complex technical projects, focusing on planning and execution.

• Utilized expertise and leadership skills to direct team members to resolve issues and ensure project goals and requirements were met.

• Communicated with end users to provide timely and accurate

• information and status updates.

• Applied knowledge of creating strategic solutions to correct complex network and or wireless system problems.

Implementation Project Manager II

Sprint November 2009 - December 2012 Atlanta

• Managed the implementation of customer services both domestically and internationally.

• Prepared and communicated a formal project plan, identified tasks, identified appropriate team participants, assigned responsibilities and due dates for the customer and account team

• Conducted weekly internal and external status meetings

• Engaged any required support personnel to resolve any issues identified during the implementation of services including domestic or international local resources

• Coordinated schedules for all service activity with the customer and Sprint resources

• Closed project by completing a review with the customer and the account team to ensure that the customer's expectations had been met.

Contact this candidate