Scrum Master Product Owner

SUMMARY

Solutions-driven well qualified SAFe Product Manager/Product Owner and Scrum Master Certified professional, with 10+ years of experience in Agile/scrum. Effectively manage product development and project management timelines. Effective at making important team decisions focused on moving products through planning, pre-production, and production phases. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

PROFESSIONAL EXPERIENCE

TSYS Digital Innovation Technology/Global Payment, Alpharetta Georgia, USA

Sr Agile Product Owner /Certified Scrum Master (CSM) Nov 2019 – Present

Lead Agile Software Development process, serves as a product expert, product evangelist, and voice of the end-user

Serve as the Scrum Master – track backlog of tasks, ensure on task with sprints, organize sprint planning meetings for multiple initiatives and multiple applications each running 2 weeks sprint and releases approximately once every 2 months.

Proven management of multiple Scrum Teams, Scrum Team Size, Multiple Organizations, Co-Located and Distributed

Create business requirements and drive improvements to customer-facing site features, back end systems, and new business models.

Drive projects and promotions with site merchandising, web development, and design teams.

Identify and assess value of technology licensing with new vendors to deliver on innovative customer experience features.

Finalized set of consolidated requirements, factory estimates for realization effort and iteration/sprints plan as an output of each sprint planning

Conduct sprint planning sessions prior to every sprint start. Develop and publish sprint plan as an outcome of the planning session

Weekly release dashboards representing release progress, quality and performance benchmarks (e.g. sprint/release velocity and burn down)

Provide Agile leadership to distributed Product development teams

Maintain and grow an environment that enables teams to embrace agile values, enact agile practices

Committed to meet/exceed the needs of the teams’ customers, Provide clear and concise communication, both written and verbal

Use data to assess progress, areas needing improvement, increase predictability

Facilitate and manage communications to stakeholders, the broader project team, and program leaders

Maintenance of artifacts such as Product Backlog, Sprint Backlog, Burn down Charts, etc.

Proactively identify potential obstacles and eliminate them for and with the teams through active solutions and quality assurance measures

Close cooperation and coordination with Product Manager, agile teams, and other Scrum Masters

Contact for all questions of agile software development and impulse generator for further development of agile processes and team development

Protect and challenge the Scrum team in self-organization and taking responsibility to achieve the program goals

Provide important artifacts in the form of meeting notes, documentation, follow-up items, etc.

Prepare Sprint Status and Capacity Estimations reporting for the Development Team(s)

Macy's Systems Technology, Johns Creek Georgia, USA

Sr Agile Product Owner/Certified Scrum Master (CSM) (Contractor) Nov 2018 – Nov 2019

Drive the vision and delivery of innovative new products to keep the business relevant and competitive

Actively involved with the Product Owner, DBA and Development team in both AGILE and Scrum Environments in Grooming and Planning

Actively involved in Requirements gathering by meeting with end users Performed feasibility analysis on potential requirements

Accurately reported defects using defined defect management process: using Service now

Participated and Lead the Daily Stand up updating team about various assigned project status and blockers if any

Worked closely with development team members to troubleshoot problems and identify the root cause.

Provide backup to Configuration Manager installing various completed approved work items into UAT, QAT and Production Environments.

Ability to communicate with key stakeholders and customers and demonstrate excellent verbal and communications skills

Great knowledge of various MS project tools such as Excel, Word, PowerPoint, MS Project, MS Dynamics 365, Visio and (Service Now)

Strong knowledge of Jira to create dashboards and other tools to assist in the management and tracking of work processes via tickets created

Strong understanding of Web Content Management System CMSs ( using Drupal ) for implementation content management /tracking systems

Represents the “voice of the customer”, as well as business stakeholders by maintaining and prioritizing the project backlog

Drive alignment across stakeholders including business owners and the technical team on services (APIs) of the product

Owning and driving backlog grooming management, prioritizing user stories, and acceptance criteria, driving testing, and delivering releases

Using agile/scrum methodologies to drive Epic’s and Feature delivery of product releases after a showcase

Accomplishing Sprint Zero to the final Sprint, end-to-end testing, UAT, and release of the product

Prioritizing work within an agile team and maintaining a backlog of future work for consideration/prioritization

Responsible for the development of ongoing enhancements, creating and prioritizing user stores with the Agile teams

Develop and maintain proper records and documentation for assigned products release

The Coca Cola Company, Atlanta, Georgia, USA

Sr Product Manager – Product Owner Sept 2015 – Nov 2018

Voice of the customer to provide business perspective as value during day-to-day development

Created Product Backlog, Sprint Backlog, and managed User stories.

Lead requirement gathering activities and requirement discovery sessions.

Collaborate with clients and internal teams to design and architect complex solutions that meet specific needs and requirements by ensuring scalability, security, and performance.

Facilitate contextual adoption of the Scrum Framework, including daily scrum, sprint planning, backlog refinement, sprint reviews & retrospectives, and other related team and intra-team meetings

Facilitate contextual adoption of Lean Thinking, including visualization and continuous optimization of delivery flow using the Scrum Method

Facilitate and participate in scaled events, including cross-team planning, delivery synchronization, and systems-level inspect & adapt

Sustain and promote usage of information radiators for the immediate and dependent teams and broader organization

Prepare and facilitate quarterly, release, and sprint planning with the product owner and the team

Guide Feature and Story-level refinement to the Definition of "Ready" in preparation for the next quarter PI and upcoming sprints

Work with the team and Scrum Master’s to maintain a healthy backlog and rolling short and mid-term planning for upcoming releases

Proactively track and facilitate feature and story level dependencies with other teams and trains

Managing the vision for the project team’s product, resulting in up to 15% increase in efficiency and 97% improvement

Maintaining a project road map for the product based on this vision, and Acting as a liaison between the business and development team

Improved business efficiency by up to 98% resulting in isolated production waste output reducing lead time & increasing release satisfaction.

Ensures requirements are understood, developed, tested, and delivered to specification

Represents project stakeholders throughout planning, development, and release processes. Create and manage product releases

Participating in Scrum meetings and product sprints. Works with stakeholders to drive adoption

Represents project stakeholders throughout planning, development, and release processes.

Facilitate User Acceptance Testing (UAT) with a cross-functional project team.

The Coca Cola Company, Atlanta, Georgia, USA

Senior Business Analyst III /Certified Scrum Master (CSM) (Contractor) Sept 2014 – Sept 2015

Used customer relationship management (CRM) sales force tool, to manage the timeline requirements through application of change control processes for tools/parts transportation. (Product Owner)

Developed & documenting process models, workflows, business rules, solution diagrams

Oversaw requirements gathering for workflow upgrades for various business processes, Configure-Price-Quote (CPQ)

Validation of user stories ensuring acceptance criteria are met Coordinates and monitors projects

Translated business user concepts and ideas into comprehensive business requirements and design documents.

Analyzed data and advice on process improvements and technical solutions

Served as the supply chain subject matter expert on various agile projects

Managed the production schedule for over 250 freestyle parts and the transportation to the freestyle facilities for assembly

Managed external suppliers to ensure the production of the highest quality freestyle materials.

Leads process modeling and translates requirements into user stories for development

Systemax Inc, Atlanta, GA

Senior Business Analyst. May 2012 – Sep 2014

Gathered business/ functional requirements specifications to understand business needs for the High Jump implementation

Collaborated closely with SMEs to identify and analyze core requirements and key features of the system

Managed all stages of the high jump system software implementation (Product Owner)

Coordinated and facilitated extensive user interviews and workshops to gather and analyze requirements

Developed crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications

Conducted meticulous GAP analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives

Collaborated with management and external stakeholders to identify and implement changes to systems and processes to increase efficiency by 5% quarterly

Recommended standard operating procedures (SOP) to streamline operating processes

DHL Express

Business Process Engineer (Contractor) May 2011 – May 2012

Created and managed the solution configurations based on customer needs with specific delivery timelines

Created a clear, concise, and accurate business requirements documentation for transportation process improvement resulting in a yearly savings of $115,000 across the DHL sorting facility

Prepared new and improved process flow diagrams for the business using Microsoft Visio.

Created graphical representations of complex business processes

Created route plan in Road Map for supply chain productivity analysis

Developed route performance metrics for supply chain and transportation operations

Re-engineered routing system changes for network order optimization

Conducted studies to determine the most efficient sequence for transportation routes

Developed reports and ran Zip code queries to analyze routes productivity

Reduced scrap/waste cost by $850,000 through process change implementation.

Sears Holding Corporation

Sr. Operations Business Analyst February 2008 – May 2011

Analyzed data quality to support business process implementation

Implemented standards to increase efficiency and provided process analysis for cross-functional teams within (SHC) Sears Holding Corporation logistic network.

Partnered with developers to automate manual processes, saving time and money while decreasing errors. Credited as a primary driving force behind a 5% increase in margins this fiscal year.

Valued stream mapping for better process flow within the system, Trained personnel on system functionality

Increased production by using standard operating procedure (SOP) to develop training and process manuals

Implemented a process improvement that reduced cost by $60,000 and improved productivity by 15% within 6 months of my employment.

EDUCATION

MBA Project Management – American InterContinental University, Atlanta, GA 2011

B.S. Industrial Engineering/Management – Southern Polytechnic State University, Atlanta, GA 2007

SYSTEMS/SOFTWARE EXPERIENCE

Microsoft – Excel, Word, PowerPoint, Access, Outlook, MS Project, MS Dynamics 365, Drupal CMS, Versed with Waterfall Methodology / Agile Methodology, Kanban - Scrum Frameworks. Tools, (i.e., Jira/Confluence), Atlassian suite, Azure ADO, Rally /Version One, Visio, Lucid chart, Draw.io. Other Agile methodology software development methodology (XP, FDD, DSDM, ASD), UI/UX, GUIs graphical user interface, Mini Tab, Tableau and MS Power BI.

CERTIFICATIONS

Certified Scrum Master (SSM), SAFe® 6.0, Product Owner (CSPO), Certified SAFe6.0 Practitioner PMI-ACP, Agile Product Management SAFe6.0

Lean Portfolio Management Certification SAFe® 6.0, Azure DevOps Services, SAFe DevOps (6.0) Six Sigma Green Belt, Quality Principles, Production Design, Certified Release Train Engineer (RTE) SAFe® 6.0, ServiceNow Certified Implementation Specialist – IT Service Management (CIS - ITSM) & ServiceNow Certified System Administrator (CSA)

PROFESSIONAL AFFILIATIONS

Member of the Institute for Industrial Engineers (IIE); Member of the Institute for Supply Chain Management (ISM); Member of the National Society of Black Engineers; Member of American Society of Quality (ASQ)

LANGUAGES

French (Conversational)

U.S. CITIZEN

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