Customer Service Retail Sales
Resume:
ELIZABETH
VALERY
BUCHELI
****************@*****.***
Randolph Township, NJ 07869
CONTACT
SKILLS
• Customer Service
• Positive Attitude
• Teamwork and Collaboration
• Collaboration and Teamwork
• Cash Handling
• Problem-Solving
• Cleaning
• Following Instructions
• Attention to Detail
• Clear Communication
• Workplace Safety
• Money Handling
• Heavy Lifting
• Computer Skills
• Creativity and Innovation
• Goal Setting and Achievement
• FLUENT IN (spanish)
• Sales and Marketing
LANGUAGES
• Spanish
Dynamic and organized store management professional with extensive retail sales experience. Leveraged strong interpersonal and leadership skills to successfully train, develop and motivate teams. Proven track record of successfully driving sales and achieving goals. Experienced in developing and managing customer relationships to ensure customer loyalty and satisfaction.
Forward-thinking Assistant Store Manager with proven track record in driving store performance and fostering dynamic team environment. Proactive in identifying and capitalizing on opportunities to enhance customer satisfaction and operational efficiency. Assertive leader skilled in training and motivating staff to exceed sales goals and deliver exceptional service. Dedicated to achieving excellence and standing out through innovative strategies and articulate communication. PROFESSIONAL SUMMARY
Assistant Manager - Hotel Contracting
Hotel Isabella, Isabella, galapagos
EXPERIENCE
January 2022 - Present
Provided customer service support for all contractual issues that arose during the life of a contract.
•
• Assisted in the negotiation of contracts between hotels, vendors and clients. Monitored performance metrics on existing contracts to ensure compliance with
• terms and conditions.
Developed and maintained strong relationships with hotel owners, operators and vendors to ensure successful contracting process.
•
Analyzed financial data associated with each contract to assess profitability and viability.
•
Coordinated communication between external contacts such as hotels, vendors,
• and internal teams throughout the duration of a contract. Performed detailed reviews of proposed contracts prior to signing by both parties.
•
Maintained up-to-date knowledge of legal requirements related to hospitality contracts.
•
Participated in meetings with stakeholders to discuss contractual needs,
• objectives, timelines .
Identified areas where cost savings could be achieved through optimization or renegotiation.
•
Organized documents relating to each contract into an easily accessible format for future reference.
•
Fluent
• Italian
Conversational
• Portuguese
Beginner
Team Member
Target, rockaway, new jersey
Mentored junior staff members on best practices related to effective hotel contracting procedures.
•
Utilized problem solving skills when addressing unexpected challenges in the
• contracting process.
Assisted in review of invoices and resolution of discrepancies, investigating issues early on and taking appropriate action.
•
Maintained clear and accurate documentation throughout procurement and materials management process.
•
Calculated bids and performed bid analysis to establish cost efficiency and
• support purchasing decisions.
Created and implemented cost-reduction strategies and savings plans by analyzing prior performance metrics.
•
• Prepared reports summarizing market conditions and merchandise costs.
• Trained staff members.
Observed and monitored staff performance to promote efficient operations and adhere to facility's policies and procedures.
•
August 2023 - November 2024
Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
•
• Communicated effectively with customers, supervisors, and team members.
• Performed opening and closing duties, including store cleaning and restocking.
• Arrived on time for shifts and adhered to company dress code guidelines. Developed strong customer service skills and interpersonal communication
• abilities by working with a diverse group of customers. Greeted customers and answered questions regarding products and promotions.
•
Provided excellent customer service through solving problems and answering questions.
•
Adapted quickly to changing priorities and demonstrated flexibility in
• responding to customer needs.
• Assisted new employees during training sessions. Built relationships with customers through providing accurate information on products or services offered.
•
Provided support to team members to ensure all goals were met in a timely
• manner.
Assisted customers with product inquiries, orders, returns, refunds, and other service requests.
•
• Trained new team members on company policies and procedures. Demonstrated excellent organizational and problem-solving skills while
• managing multiple tasks simultaneously.
Sorted, labeled, and dated merchandise to prevent expirations and product losses.
•
Maintained knowledge of company policies and procedures to promote productivity and safety.
•
Seasonal front desk Bayada member
Bayada, randolph, new jersey
Team Trainer
dunkin, randolph, new jersey
Store Team Member
toy store, lawrence, new jersey
• Notified supervisors of item shortages to replenish inventory. Corrected order and product mistakes by assisting customers with returns and
• refunds.
Contributed knowledge of company policies and procedures when resolving customer complaints.
•
• Maintained a high level of accuracy when entering data into the system.
• Helped with promotional display setup in accordance with brand guidelines. Documented best practices for future reference when dealing with similar scenarios.
•
Maintained high standards of customer service during high-volume, fast-paced operations.
•
• Canceled orders based on customer requests, inventory or delivery problems. Developed emergency management plans for recovery decision-making and communications.
•
May 2023 - July 2023
• Handled incoming calls from caregivers in a professional and courteous manner.
• Ensured that front desk area was kept clean and orderly at all times. Utilized effective communication skills to provide excellent customer service in person or over the phone.
•
• Developed positive relationships with caregivers through friendly interactions.
• Completed insurance or other claim forms.
March 2021 - January 2022
Provided mentoring sessions to help employees improve their individual job performance.
•
Conducted classroom instruction for both new hires and experienced employees on topics such as team building, communication strategies, problem- solving techniques, conflict resolution methods, and leadership development.
•
Ensured compliance with applicable laws related to workplace safety
• regulations.
Facilitated group discussions to encourage knowledge sharing among team members.
•
February 2019 - September 2019
Maintained updated knowledge about products offered in the store and their prices.
•
Developed strong customer service skills by consistently providing friendly and
• helpful assistance to customers.
Performed opening and closing duties including cash handling, restocking shelves, fulfillment and cleaning the store.
•
Assisted with product displays and promotional activities to increase sales
• volume.
• Maintained accurate records of store sales, inventory, and customer information. Demonstrated leadership abilities by training new team members on store policies and procedures.
•
Conducted regular audits of the sales floor for cleanliness standards
• compliance.
Managed daily operations such as ordering supplies, scheduling employees, and creating work schedules.
•
• Cleaned shelves, counters, and tables.
• Watched for and recognized security risks and thefts. Analyzed financial data to identify areas for improvement in operational efficiency.
•
Associate in Science (A.S.) in Biology Candidate
County college of morris, randolph
High School Diploma
west windsor high school south, princeton junction EDUCATION
Expected graduation May 2026
GPA 4.8
Relevant Coursework
• Biology
• Anatomy
• Psychology
• Marketing
Extracurricular Activities
• Nail tech (self-made)
• Esthetician
June 2021
Contact this candidate