Food Service Manager

JAMES JEMISON

Cell: 224-***-****

E-mail: **************@*****.***

Gurnee, IL 60031

SUMMARY OF QUALIFICATIONS

10+ years of professional cooking and kitchen management experience

A self-starter that is creative, flexible and able to multitask

Take initiative in situations requiring quick and decisive action

Assume leadership role in the absence of head chef

Exemplify leadership qualities and professionalism, backed by a consistent verifiable record of achievements

Excellent interpersonal, communication and organizational skills

Enjoy teaching, mentoring and coaching new employees

CERTIFICATIONS

National Restaurant Association: Certified Food Service Manager

National Restaurant Association: Certified Food Service Sanitation

PROFESSIONAL EXPERIENCE

Chili’s Grill & Bar – Restaurant Manager 06/2022 - Present

Hire, train, retain and develop team members to take on larger roles within the organization.

Set and maintain a shift schedule for front-of-house employees using Hot Schedules.

Oversee day-to-day operations in front-of-house.

Track, manage, and analyze deposit activities using DTS Connex web-based tool.

Drive business results by utilizing Chili’s systems to effectively control cost.

Utilize strong communication skills to clearly explain solutions to guest issues, leaving them feeling valued and heard.

Ensure all employees follow the applicable health and safety rules when handling food and serving customers.

Bailey’s Restaurant – Director of Dining Services I 06/2021 – 05/2022

Hire, train and manage all supervisory staff for the kitchen, dining room, catering and delivery services.

Purchase all food and manage inventories, ensuring effective cost control and vendor service and quality.

Direct food service operations within the restaurant including all food preparation and dining delivery services.

Maintain high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.

Set and enforce performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Goodwill Industries Navy Base - Assistant Manager Food Service Operations 04/2019 – 05/2021

Prepares daily work assignments for all employees.

Train and supervise all employees in all areas of food service.

Ensures assigned meals are properly prepared and served in accordance to all contract requirements.

Completes all required documents and forms accurately on a daily basis in a timely manner.

Works closely with manager to maintain daily bookkeeping and re-ordering of inventory supplies in an excel spreadsheet.

Abbott Laboratories - Sous Chef/Head Chef 01/2013 – 03/2019

Manage, train and assist culinary team members on a daily basis while adhering and enforcing Abbott Foodservice standards.

Meet financial objectives by controlling cost, waste, and inventory controls without sacrificing quality or quantity (portion sizes).

Plan and contribute information to develop strategic plans; completing plans; implementing production; productivity, quality, and customer-service standards; identifying and resolving problems.

Oversee kitchen staff and equipment to ensure compliance with sanitation and legal regulations.

Maintain weekly bookkeeping and re-ordering of inventory supplies in an excel spreadsheet

Assist with the preparation/cooking of Abbott in-house special catering and private party events.

EDUCATION

Cooking and Hospitality Institute of Chicago-Le Cordon Bleu, Chicago, IL 01/2006 – 06/2007

Associate Degree: Applied Science

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