Business Analyst Process

ZALAK PATEL

IT BUSINESS ANALYSIS

E-Mail: **********@*****.*** Phone: 267-***-**** Location: PA

SUMMARY

● 7 years of excellent experience as a Business Analyst with an understanding of Business Requirements Gathering, Business Process Flow, and Business Process Modeling.

● Experience as a Business Analyst and got an opportunity to perform Solution Owner role and Product Owner role.

● Excellent Knowledge of various stages of the Software Development Life Cycle (SDLC) including requirement gathering, analysis, and architectural design using Agile and Waterfall methodologies.

● Well-Versed in business analysis, documenting business requirements, use cases, functional and non-functional requirements, Impact Analysis, Gap Analysis, defining Target Operating Models, User Acceptance Testing (UAT), and user training.

● Experience working with tools like MS Visio, Balsamiq, SharePoint, MS Office (Excel, Word, and Access), and JIRA.

● Ability to facilitate Joint Application Development sessions with end-users, expert teams, QA teams, implementation subject matter experts, domain subject matter experts, and other stakeholders.

● Proficient in developing Use case scenarios to enable the design and development of applications using tools like Jira based on the SDLC methodology.

SKILLS

Methodologies: SDLC, Agile/Scrum, Waterfall

Documentation: FRD, BRD, SRS

Project Management Tools: MS Project, MS Excel, MS SharePoint Visualization Tools: Tableau, Power BI

DevOps Skills: Azure

Analysis Skills: Cost/benefit analysis, Impact analysis, GAP analysis, Risk analysis, SWOT analysis Tracking/Other Skills: Jira, Microsoft Visio, HP Quality Center, JAD, Rational ClearQuest, RTM, UAT, HP ALM, Cognos, Rally, Balsamiq, Lucid Chart, Mockup Screens Soft Skills: Time management, Leadership, Management, Problem-solving, Negotiation, Decision-Making, Documentation and Presentation, Verbal communication Operating System:

Cross-functional

Collaboration:

Financial Analysis and

Reporting:

Windows, Linux

Strong collaboration with finance, logistics, and IT teams to streamline processes Skilled in financial reporting and data analysis using SAP and IBM tools. EXPERIENCE

Cardinal Health, TN Jan 2024 - Current

Consultant IT Business Analysis

Project: Drug Supply Chain Security Act (DSCSA)

Preparing Change plan document and working with CSV team to get approval

Preparing System Baseline document

Performing a product owner activity, Gathering Requirement through discussion with business stakeholder to understand their needs and execution and creating user stories.

Working closely with developers, designers, and QA to clarify requirements and ensure alignment on project goals. Performing manual testing

Working with ServiceNow team for incident creation

Establishing Acceptance Criteria for user stories to ensure deliverables meet business requirements.

Maintain documentation for Preparing Release notes and documenting it on confluence page.

Gathering Requirement through discussion with business stakeholder for exception handling requirements.

Preparing Build to Run team handover checklist for each release Cardinal Health, TN Jan 2023 – Jan 2024

IT Business Analysis

Project: Bid and Contract Chargeback System (BACCS)

Perform Solution Owner role, involved in development and implementation of solution to insure to align with business goals. Collaboration with stakeholders to define requirements, prioritize features and drive successful project outcome.

Involve in Preparing a Business Case Document

Preparing forecast for Each year

Gathering Requirement through discussion with stakeholder to understand their needs and execution and documenting.

Prioritizing and executing the product backlogs based on business value, user needs and technical feasibility.

Writing test cases

Working closely with Business Team. Working with Bid and Contract Chargeback System (BACCS) and Elite product teams including 3PL peripheral applications

Working with chargeback and Elite team and product owners for the solutions, understand the roadmap of the products and document requirements to enhancements

Leads sessions using variety of requirements gathering methods such as interviews, documentation analysis, surveys, site visits, business models with executives, managers, developers and subject matter experts

Performing User Acceptance Testing (UAT) to validate the testing that the requirements are ready to deploy in the production.

Facilitates the team through the analysis of, and makes recommendations towards, complex business decisions

Focuses on process analysis and re-engineering, with an understanding of technical problems and solutions as they relate to the current and future business environment.

Defines requirements in accordance with SDP/SDLC, management and project/product scope. Ensures problem statements and objectives are clearly defined. Ensures requirements are aligned to project scope, objectives and strategies

Coordinating with SRT for RCA analysis using 5Why Technique CitiGroup, PA Dec 2020 – Dec 2022

Business Analyst

● Involve in the designing and testing phases of application using Agile methodology.

● Involve in GAP and Feasibility analysis for the design and architecture of the new application.

● Documenting project plans, process flow, timelines, and other requirements using MS Project.

● Analyzing requirements for various reports, and dashboards and creating them using the Tableau desktop server.

● Developing Mockup screens and prototypes for the home page requirements document.

● Creating and maintaining comprehensive test plans and test specifications through MS SharePoint.

● Continuous communication with the team to track requirements on the rally and discuss fixing defects with JIRA tools, and correcting lessons learned from each sprint.

● Provide ongoing assistance to software developers and testers to resolve defects enter in HP ALM during the testing process.

● Working with IBM Cognos support as part of logging bugs and enhancements.

● Analyze business requirements and document them appropriately in the form of user stories in Jira and/or Azure DevOps.

Humana, PA Nov 2017 - Nov 2020

Business Analyst

● Worked in a Waterfall environment, with proven ability to accommodate and test the newly proposed changes at any point of time during the release.

● Gathered and documented business BRD, and FRD from both formal and informal sessions and validated the needs of the business stakeholders.

● Represented system to PO using use case diagram and activity diagram created in Lucid Charts.

● Requirements elicitation and documentation, Off-shore and local resource management, conducting daily scrum stand-up utilizing the Azure DevOps Work item management Tool.

● Facilitated JAD sessions, as well as conducted interviews with appropriate business stakeholders.

● Published many reports and visualizations created for the Power BI service, thereby developing dashboards.

● Used Balsamiq to create screen mockups.

● Employ Triage decision-making in classifying the defects based on their priority and severity, using HP Quality Center.

● Maintaining requirements to Maintained requirements to RTM to rapidly assess the effect of changes in requirements.

EDUCATION

Bachelor of Business Administration in IT Management Sardar Patel University, India

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