Support Specialist Customer

Jeffrey Richmond

Email: *************@*****.*** Phone Number: +1-540-***-****

Location: Apex NC Nationality: American

About Me

I am looking to obtain a position in a vibrant and growing organization that uses my experience as Customer Support Specialist and skills in decision-making and adaptability. My objective is to utilize my experience to advance the goals of the organization and to continue developing my skills. Summary

5+ years of experience as Account Manager

5+ years of experience as Audit Associate

5+ years of experience as Educator

Expert skills in Service Support, Customer Service Available to work immediately

Current salary $6,500

Expected salary $1,500

Job History

Customer Support Specialist

3 years of experience

Responsibilities:

- Assist customers with product inquiries, troubleshooting, and complaints via phone, email, and chat

- Create and update customer profiles and service records

- Escalate complex issues to higher-level support or management as needed

- Adhere to company policies and procedures for customer interactions and data confidentiality Achievements:

- Achieved 97% customer satisfaction rating through prompt and effective resolution of issues

- Collaborated with product and development teams to identify and resolve common customer issues, resulting in a 25% decrease in reported cases of product defects Account Manager

5+ years of experience

Responsibilities:

- Managed and maintained relationships with key accounts.

- Identified new business opportunities and developed strategic plans to grow the account base.

- Prepared and presented reports to senior management on sales performance and revenue forecasts.

- Coordinated with other departments to ensure timely and accurate delivery of products or services to clients. Achievements:

- Successfully grew the account base by 25% within the first year of appointment.

- Achieved sales targets consistently year over year, resulting in a 10% increase in revenue for the division. Education / Certificate

Latest Education: Master's Degree and up

Experience Summary

Years of Experience 0 1 2 3 4 5 or more

Account Manager

Audit Associate

Educator

Customer Support Specialist

Skills

Service Support : Expert Customer Service : Expert Audit Associate

5+ years of experience

Responsibilities:

- Conducted audit engagements for clients in various industries

- Prepared audit reports and recommendations for management

- Analyzed financial statements and identified discrepancies

- Developed strong working relationships with clients Achievements:

- Improved audit efficiency by implementing new software programs

- Successfully identified a major accounting discrepancy that had been overlooked by previous auditors, resulting in significant cost savings for the client Educator

5+ years of experience

Job Responsibilities:

- Conducted classroom lectures and demonstrations on various subjects

- Created lesson plans and educational materials

- Evaluated student performance and provided feedback to improve learning outcomes

- Communicated with parents and colleagues regarding student progress and any concerns Achievements:

- Developed and implemented a successful project-based learning curriculum resulting in a 25% increase in student engagement

- Trained and mentored new educators, resulting in improved classroom management and student engagement

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