It Support Inventory Management

ANDREW FOUNTAIN

**** ******** ****** **** 770-***-****

Atlanta, GA 30340 ************@*****.***

Professional Profile

I want to use technology develop and improve the efficiency of a team. It's my goal to evaluate new emerging tools that may create team efficiencies using timely and cost effective solutions. Core Competencies

Overall computer and IT specialist

OS maintenance, patches, security

Security: Anti-virus, firewall, email filtering

Unix /Linux / Ubuntu, BSD, Windows

VM Ware, and others

Various Backup infrastructures, data

recovery

Team training,create work flow

documents, change management,

compliance

Active Directory Citrix, SAN units, RAID

arrays, MS apps

Process control and improvement using

Agile, 5S, 6σ, documentation, training,

and auditing

ISO document upkeep, version control,

compliance audits, and team training.

Inventory management, auditing, and

warranty management for servers and

component

Facility coordinator, managed HVAC and

data center events, Forklift trainer

Utilized various CRM, ERP and helpdesk

systems,, including Salesforce and SQL

maintenance

-PROFESSIONAL EXPERIENCE

VECIMA TECHNOLOGY / CONCURRENT, Duluth, GA, 2008 – 2024 IT Support, Operations Lead, RMA Specialist, Inventory Management

IT support for office network/VPN, software configuration for user PC, OS update patch testing and release, anti-virus, AD permissions.

Warehouse operations: lead for server production, process controls, version controls, developed and evolved processes through several generations of Dell servers and media store arrays. Used Lean Six σ, 5s, Waterfall/Agile and other efficiency models for team.

Support for customer part RMAs. Shipping, processing returned parts for vendor RMA, international shipping, inventory management, second tier support for our support team who handled customer calls, on site server repair.

Facility maintenance coordinator, OSHA safety, wrote ISO and safety documentation.

Certified forklift operations and training.

Data center work, cat5/5e/6 cabling, PDU setup, fiber cables (SM/MM), troubleshooting, HVAC load testing, triage, crashcart recovery, etc. SUNGARD / DELLHOST Atlanta, GA, 2004 – 2007

Network Operations Support, Proactive Support Team

Web Site hosting support, worked in Atlanta data center, and managed network motioning alerts overnights and on weekends (maintenance windows).

Worked in 24/7 Network operations center, managing servers in 7 data centers, handling issues remotely.

Expanded network monitoring services over multiple data centers (domestic and international), deployed and modified various monitoring tools resulting in a proactive support.

Implemented tools to run browser-based macros to test the applications reduced the manual workload and increased the testing frequency for the customer’s web applications.

Configured and deployed additional remote devices (remote KVM iLO cards), increasing remote problem solving and process completions.

SPRINT E-SOLUTIONS, Atlanta, GA, 2001 – 2004

Customer Support, Network Operations, NOC developer, Trainer Supported web sites, e-commerce, and web server issues.

Implemented a WinBack department to decrease customer turnover, Exceeded success expectations on dedicated and shared hosting, MRR retention exceeded $24k when VeriCenter assumed Sprint's hosting services.

Deployed and enhanced network monitoring services using various monitoring tools.

(Nerve Center, Sysedge, WhatsUp Gold) and created custom web macros to test website functionality connectivity.

System administration with RDP, SSH, PCA, Citrix, and console access. Proactive monitoring and system maintenance, service restoration, RCA to determine cause, and offered corrective action plans.

Analyzed recurring alerts from servers, and discovered patterns of failure, implemented a resolution to stabilize application issues.

Created automated website motoring scripts to log in and test database functionality.

Maintained support continuity during company transitions from Interliant, Dellhost, Sprint E- Solutions, Vericenter, then Sungard.

THINKNOWLEDGE NETWORKS, Kennesaw, GA, 2000 – 2001 Support Lead, Network Operations Center

Team lead for customer support,NOC design, support for Citrix client access. IMS HEALTH / SYNAVANT / SUPPORT TECHNOLOGIES, Norcross, GA, 1999 - 2000 Customer Support Team, Trainer, ISO documentation

Support for CRM package customized for pharmaceutical reps. Handled and resolved customer escalations and used ticketing system (Vantive) to track recurring issues. PROGRESSIVE METHODS, Decatur, GA, 1994 - 1999

Sales Rep, on-site field repair.

IBM Smith Corona typewriter, computer hardware sales, repair and support.

Managed client accounts, various career specific applications, built office networks.

Inventory management, purchasing from vendors, vendor price negotiation.

Implemented specialized projects for Georgia Rehabilitation services, Dekalb county schools, Georgia Parent Suppport Network and other regional entities.

Created yearly support contracts to improve company MRR. EDUCATION / CERTIFICATIONS / TRAINING

West Georgia College – BS Middle Grades Education

Citrix, Microsoft, Technet- quarterly training seminars Skillsoft (36) and Pryor CBT: 200+ various classes References upon Request

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