Customer Service Representative
Resume:
Aishatu Meacham-Abdullah
Oxford, GA *****
*******.*******@*****.***
** **** *** *********** *** hardworking female seeking a position that will allow me to engage with people and provide them quality service. I had one of the top 3 QA for 3 months straight. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
TeleDirect-Atlanta, GA
March 2020 to September 2024
● Responding promptly to customer inquiries.
● Processing orders, forms, applications, and requests.
● Keeping records of customer interactions, transactions, comments, and complaints.
● Maintaining a positive, empathetic, and professional attitude toward customers at all times.
● Communicating with customers through various channels.
● Acknowledging and resolving customer complaints.
● Knowing our products inside and out so that I can answer questions.
● Providing feedback on the efficiency of the customer service process.
●
Technical Support Specialist
Blue Cross Blue Shield - Wilmington, DE
October 2017 to December 2020
● Install, configure, maintain and monitor computer operating systems, applications, and
● networks.
● Set up new users' accounts and profiles and resolve password issues.
● Respond to service issues and requests in a timely manner.
● Analyze call logs and/or ticket requests to detect common trends and underlying problems.
● Test and troubleshoot issues.
● Walk clients through a series of actions to resolve issues. Owner/Party Promoter
Bootleg Crayolas Promotions-Wilmington, DE
October 2006 to June 2020
● Search for and qualify locations, marketing material and other specifics for events
● Negotiate deals with venue owners for events.
● Pass out flyers at the let outs of parties, at malls, schools and other locations where traffic is heavy.
● Market events online using all major social media platforms.
● Manage budgets.
● Collaborate with other promotion companies on events. Daycare Assistant
A Place of Comfort-Wilmington, DE
June 2010 to April 2013
● Providing support for the childcare teacher.
● Monitoring and supervising the children constantly.
● Assisting the childcare teacher in maintaining a safe and positive environment.
● Cultivating relationships with children, parents, and guardians.
● Alerting the childcare teacher to emergencies.
● Preparing and serving meals and snacks.
● Greeting parents and addressing children by their name.
● Adhering to procedures in preparing a bottle or changing a diaper.
● Assisting with sand, water, or playground activities.
● Assisting in putting children to sleep.
Education
Associate's degree in Accounting
Southern New Hampshire University
June 2007 to May 2011
High School Diploma in Finance
Howard High School of Technology
September 2003 to June 2007
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