Customer Service A

Adriana Roos

Github:Adrimerican Email: ****.****@*****.*** LinkedIn: adriana-roos-recruitmentlegend Skills

• Excellent attention to detail

• Strong Reading, Speaking and Writing competencies for English, Portuguese, Spanish and French

• Proficient in Microsoft Office.

• Confident Public Speaker

• Dependable Team Player

• Work in a face paced Environment with ease

• Confidently will take initiative

Experience

Compass Elevation September 2024 – Present

Sales Assistant/Administrator

• Trusted to do tasks without supervision.

• Answer phone calls and queries about properties and know who to send to and how to handle conversations with grace and charisma.

• Comprehensive understanding of CRM and listing sites used as well as excel document creation with automation to streamline tasks throughout the whole office.

• Carry out all tasks with customer and their needs as the priority. Smokeworks May 2023 – June 2024

Front of House

• Constantly delivered exceptional Customer Service to Varying areas of Hospitality from Restaurant work, Event work, and going out on the streets and selling our services to the general public.

• Ran team meetings to strategize how we could all work efficiently during shifts together.

• Took Initiative when I saw things that could improve the daily running of including deep cleaning, how we speak to customers and how we can help the kitchen to deliver the best food possible.

• Helped design and test menu items for Food and Drinks. Select Recruitment April 2024 – May 2024

Specialist Recruitment Consultant

• Improved the deadline for Right to Work system by automating it. Implemented a system which allows you to easily visually see when RTW needs to be checked and updated, thus eliminating human error especially as there is over 100s of candidates on system. One Mistake could cause major fines for company and individuals.

• Constantly Answering Calls where I helped people either by helping set up appointments, give advice or direct to the correct person who can help.

• On-boarded new Candidates daily. Dealt with Legal requirements as well as guided and gave information necessary; also answered any questions and queries they would have.

• Organized Transport, Shift work and Client needs and wants.

• Conducted Client Visits to improve our services and answer any queries or requests Clients have. Cafe Au Chocolat/2648 Feb. 2023 – May 2023

Supervisor

• Trained Staff in best practices for exceptional Customer Service.

• Always made sure my staff were comfortable and confident in their tasks. If they weren’t made sure they knew they had help and support especially during our busiest times.

• Handled Complaints with Poise and ease. Making Customer feel heard and finding a suitable solution to the problem.

• Built good Rapport with Regulars and First time customers alike.

• Found ways to improve the business by implementing methods that save time and money. Savernake Capital/BeeMee Media August 2020 – June 2022 Software Developer

• Ran daily Stand ups and evening meeting to ensure my team was on track for project deadlines.

• Responsible for creation of wireframes and specification sheets to allow my team to create exactly what clients wanted.

• Liaised with Clients and higher Ups frequently to ensure for up to date project details whether new wants or project check ups to make sure everyone was on the same page.

• Maintenance of code and repair if something wouldn’t compile or run in production.

• Close work with Savernake’s Data Analyst to ensure no security breaches. Education

Impington International Sixth Form Cambridge

29 points, IB Diploma Programme Sept. 2016 – July 2019 Code Nation, Digital Academy Cambridge

Diploma Certificate awarded Oct. 2019 – Jan. 2020

Purple Beard BootCamp Cambridge

Intensive Software Development Programme Sept. 2022 – Jan. 2023 Anglia Ruskin University Cambridge

International Business Management Sept. 2024 – Present Interests

Interests: Reading, Creative Writing, Cycling, Swimming, and History

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