Program Manager Operations

TYRONE FRAZIER

803-***-**** Raeford, NC ***** *************@*****.***

PROFESSIONAL SUMMARY

Maintenance Operations Manager and Army Veteran with over 21 years of proven experience in maintenance operations management with a focus on safety and quality to drive operational improvement to exceed company goals and expectations. Served as the Senior Maintenance Supervisor for expeditionary forces in support of the Army and joint, inter-agency, intergovernmental, and multinational operations. Highly skilled at thriving in a fast-paced environment and recognized for meeting multiple project deadlines without compromising quality.

Maintenance Management

Quality Assurance

Preventive Maintenance

Operations Management

Strategic Planning

Production Operations

Equipment Management

Safety Precautions

Policies Procedures

EDUCATION

CURRENTLY PURSUING A BACHELOR IN BUSINESS MANAGEMENT

AMERICAN MILITARY UNIVERSITY

PROFESSIONAL EXPERIENCE

EPS Corporation Fayetteville, NC September 2023 – October 2024

Field Depot Coordinator Full-time (40hrs per week)

Assisted USARC G4 and the Program Manager / Assistant Program Manager/Project Manager with monthly depot maintenance status reports to the customer by serial numbers through the Maintenance Readiness Matrix.

Supported (3) Major Support Commands (MSCs) in managing Modification Work Orders (MWOs) and Safety Of Use Messages (SOUM) within the MMIS database.

Identified assets by serial number for induction into the Depot Rebuild Program; Inducted over 150 pieces of equipment and tracked candidates from origination to completion in a detailed spreadsheet.

Provided monthly reports on MWOs, SOU/PA A/MA notifications to the MCSs and the downtrace units in the region.

Visited multiple Army Reserve Commands to provide support and brief units on the roles and responsibilities of the Depot Coordinator and USARC G-4.

Utilize AESIPs and FASST databases to stay informed about existing MWOs for equipment assets within the region.

Develop management tools and databases to track MWO applications and ensure up-to-date status monitoring.

United States Army Fort Liberty, NC November 2018 – November 2022

Senior Maintenance Supervisor Full-time (40hrs per week)

Utilized GCSS-Army in order to monitor and build maintenance service plans, review work orders, check repair parts statuses, track recoverable parts turn-ins, and review the brigade’s maintenance Equipment Status Report (ESR).

Led a cross-functional motor pool department supervising the daily operations and administrative requirements of a 500-person company consisting of 7 functional teams and 16 operations managers while reducing $23M in contractor expenditures over the span of 2,800 repair projects.

Served as a Command Maintenance and Discipline (CMDP) evaluator for the Brigade Support Operations (SPO) and completed 20 Staff Assisted Visits (SAV), and 20 CMDP inspections greatly increasing the Brigade’s operational readiness.

Increased workflow efficiency by 50% by incorporating lean office practices into the daily shop workflow, conducting personnel assessments, and assigning employees to positions specifically suited to their strengths.

Evaluated, trains and provided resident staff logistics expertise in the following logistics disciplines: GCSS-A function and operation, Army Material Status System (AMSS) and maintenance management, Master Driver, driver training program, maintenance management, shop operations, tool room operation, shop stock, supply activities for CL II, VII and IX commodities; Unit Maintained Equipment (UME), key control, security, Small Arms Repair Parts Management, Modification Work Orders.

Developed maintenance Standing Operating Procedure (SOP) that was implemented by the Division and used as an example for the other Brigades.

Educated over 70 personnel on proper troubleshooting procedures resulting in the financial savings of $10 million of vehicle equipment.

Alleviated project downtime by analyzing work distribution plans to staff appropriate manpower levels and skills mix. and processing of work requests, and accomplishment of services using the Quality Assurance Surveillance Plan (QASP) and checklists.

Streamlined high workloads in a high-tempo environment by pre-emptively identifying and addressing issues head-on, developing strategic plans, and implementing process improvements.

Supervised mechanical engineering services to deploy, operate, train, test, and evaluate equipment.

Developed a preventative maintenance program that reduced machine downtime by 5% annually and lowered maintenance costs by 10% over the previous year.

Managed and coordinated cross-division and branch status updates after consolidating and creating in-depth reports, analysis, and presentations.

Served as the quality control expert for over 200 signal assemblages valued in excess of $97 million

Forecasted services and maintained all standard/non-standard equipment while employing GCSS-A.

Developed non-standard vehicle recovery SOP and conducted associate METL training to develop Train-the-Trainer.

TYRONE FRAZIER PG.2

Maintenance Operations Manager November 2015 – August 2018 Full-time (40hrs per week)

Ran multi-state operations with over 1,500 personnel; structured and streamlined assignments.

Specifically requested by Albanian Armed Forces to train their forces due to expert knowledge, candor, and interpersonal skills.

Selected by Commanding General over 22 other Sergeant First Classes to conduct training 1:1 with.

Supervised and mentored 62 employees while providing maintenance leadership on multiple projects.

Ensured multiple sites met performance objectives and visually/manually inspected work processes to ensure accuracy, timeliness, and effectiveness.

Led multi-nation PDSS to evaluate future maintenance training feasibility, resulting in a 20% improvement in the allocation of unit resources.

Exemplary leadership results increased workforce efficiency, energized teams, and continuous process improvement derived from international operations.

Document and maintained records of process deficiencies identified during Quality Control checks.

Provided guidance on department plans, policies, and programs related to maintenance, logistics, and installation mission support activities.

Enforced maintenance capabilities, limitations, and basic operating principles of aircraft systems and components to identify unnecessary procedures for replacement.

Motor Sergeant November 2011 – October 2015 Full-time (40hrs per week)

Supervised 36 individuals across three shifts while overseeing inspection, maintenance, issue, and receipt of 4,700 equipment items on a $19.4MIL account.

Responsible for the planning, coordination, and inspection of field level and limited sustainment maintenance services performed on: heavy mobile equipment; special purpose equipment; communications and electronics; weapons; power generation

Governed $13.4MIL, 105 vehicle fleet, ensuring serviceability, inventory, as well as scheduled and reactive maintenance actions.

Coordinated with the internal/external customers and workgroups to coordinate logistical, maintenance requirements, and conflict resolution.

Managed 121 pieces of high-valued equipment account while ensuring strict inspection standards are upheld.

Balancing workloads by evaluating progress throughout the day to achieve the appropriate level of volume by the projected time of completion.

Monitored repair, parts requisition, equipment services, and maintenance logistics while serving as a quality control expert for equipment valued at over $97M.

Instructor June 2008 – October 2011 Full-time (40hrs per week)

Trained and instructed Wheeled Vehicle Mechanics on repair and maintenance on all wheeled vehicles including inspecting, servicing, repairing, replacing, adjusting, and testing their systems, subsystems, and all components.

Ensured trainees are efficient in operating vehicle’s electrical systems, including wiring harness, starting and charging systems.

Oversaw training, test management, evaluation, and documentation of instructional training system methods, health, welfare, logistics, and personnel support for over 12,000 personnel over the course of 4 annual 12-week cycles.

Committed to assisting trainees in understanding maintenance training resulting in 98.3% of trainees receiving a first-time GO.

Mentored 9 trainees to earn recognition as Distinguished Honor Graduate for outstanding achievement.

Enhanced Armenian Armed Forces by training 29 Officers and NCOs on Soldiering and maintenance resulting in the strengthening of military relationships.

Conducted M-ATV vehicle maintenance training for 28 Uzbek personnel, increasing capability, and interoperability.

ADDITIONAL INFORMATION

Progressed through a series of increasingly responsible Logistics Sustainment related positions throughout my career. Expert in utilizing automated logistics systems, development testing, fielding equipment, and conducting training. Proficient at office automated tasks and Microsoft Word, Excel, and PowerPoint. Possesses excellent ability to operate in fast-paced environments, combined with sage leadership skills, demonstrated organizational talents, and critical thinking abilities. Able to train and develop teams to operate at the highest levels and meet multi-million-dollar project objectives.

ADDITIONAL SPECIALIZED TRAINING

Master Leader Course (MLC)

Senior Leader Course (SLC)

Advance Leader Course (ALC)

Sexual Harassment Assault Response and Prevention Course (80 hrs)

Equal Opportunity Leader Course

Asymmetric Force Protection Course

Army Maintenance Management Course

Master Driver Training Course

IGC Transcom

Global Combat Support System-Army (GCSS-A)

Command Maintenance Evaluation and Training Course

Security Assistant Training Team Orientation Course

Individual Terrorism Awareness Course

Army Enterprise Systems Integration Program Hub (AESIP)

Sling Load Inspection Certification

Maintenance Support Device (MSD)

Staff and Faculty Development Training Course

Instructor Training Course

TMDE App & Part Tracker

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