Customer Service Maintenance Technician

JAIME CASTILLO SAMSON

**** *. ******** ** *** ** Redwood City Ca. 94063

Mobile Phone: 650-***-****

E-Mail Address: ******.*******@*****.***

OBJECTIVE:

To develop and strengthen skills, abilities and to obtain a long term challenging position which would help me utilize my academic background that engage my excellent interpersonal skills and enable me to make a positive contribution to the organization.

SKILLS:

-Knowledgeable in Microsoft applications such as Word, Excel and PowerPoint

-Good communication and interpersonal skills

-Fast learner and a team player

-Problem solving skills

-Attention to detail

-Time management

-Multi-tasking

-Second language: Tagalog

WORK EXPERIENCE:

CROWNE PLAZA CABANA – Palo Alto, Ca

Maintenance Technician December 2021 - Present

-Performing routine maintenance around the building such as fixing structural damage, for example, window, door or wall repair

-Repairing broken or leaking plumbing to avoid water damage and restore full use of water fixtures

-Working on basic electrical repairs

-Applying preventative measures to the building to reduce the risk of future problems, such as using a sealant on a flat roof

-Fixing potential safety hazards to avoid injuries

-Painting the building when old paint has become faded or chipped

-Guest Services

Housekeeping June 2021 – December 2021

-Cleaning and arranging guest rooms

-Washing dirty bedding, clothing and linen

-Restocking and maintaining an inventory of housekeeping supplies

-Vacuuming and cleaning carpets, doormats and rugs

-Reporting damages and safety issues for repairs

Bellman/Valet October 2016 – March 2021

-Assist guest with luggage and provide additional customer service

-Maintain cleanliness of hotel property

-Proper restocking of hotel Gift Shop and lobby amenities

-Parking guest vehicles

STARBUCKS INC. – Broadway – Laguna, Burlingame

Barista June 2016 – December 2023

-Provide excellent customer service to all customers

-Create the Starbucks Experience for our customers by providing quality beverages, products and service while maintaining a clean and comfortable store environment

-Develop enthusiastically satisfied customers by interacting customers and responding to their needs

-Provides quality beverages consistently for all customers

-Maintains store operations by following all policies and procedures

-Acts with integrity, honesty and knowledge that promote the culture and values of Starbucks

UNIVERSITY OF THE PHILIPPINES – DILIMAN QUEZON CITY

Office of the University Registrar

Data Encoder July 2015 – February 2016

-Properly encode student information and records

UNIVERSITY OF THE PHILIPPINES – DILIMAN QUEZON CITY

National Engineering Center

Field Enumerator July 2008 – October 2008

Field Researcher / Research Assistant September 2009 – November 2009

-Properly gather data in the field

-Engage in meaningful conversations with people to obtain information for the project

-Follow proper data and information gathering

-Properly arrange and compile data obtained in the field

TRAINING EXPERIENCE

UNIVERSITY OF THE PHILIPPINES – DILIMAN QUEZON CITY

Field Enumerator and Research Assistant July 2008 – October 2008

EDUCATION

World Citi Colleges June 2001 – October 2007

Aurora Blvd, Quezon City Philippines

Bachelor of Science in Biology

Graduate

-Comfortable working with animals both in the lab and on the field

-Following proper scientific methods

-Proper gathering and organization of data

Reference Available Upon Request

Contact this candidate