Customer Service Representative
Resume:
Larae Skirvin
C U S T OMER S E R V I C E S P R O F E S I O NAL
CAREER OBJECTIVE
Customer Service
Representative/Team Lead with
seeking to obtain a challenging
permanent position in an
environment that offers a
greater challenge and the
opportunity to help the
company advance efficiently,
and productively. A position
with a reputable organization
that will benefit from my strong
Customer Service skills and
outstanding performance as
well as contributes to my
developing career. Customer
Service Representative with an
extensive experience in sales
and the customer service
CONTACTS
3807 w 31st Street
Muncie, IN 47302
**********@*****.***
CAREER EXPERIENCE
Customer Service Representative 1/2021 – 10/2021
First Merchants Bank- Daleville, IN
• Managed inventory levels and replenished stock as needed to meet customer demand and prevent stockouts.
• Collaborated with cross-functional teams to resolve order discrepancies and address customer inquiries promptly and effectively.
• Utilized order management software to track order status, monitor shipment progress, and update customers on delivery timelines.
• Maintained a position of trust and responsibility by keeping all customer business confidential.
• Worked the Customer Segment Managers to provide significant input into strategic plans
• Partnered with the Retail Risk and Administration Manager team to keep current on all policy and procedures.
• Proactively reached out to customers to address their financial needs and promote new banking products and services.
• Managed high-volume customer interactions through phone, email, and in-person communication channels.
• Collaborated with internal teams to streamline processes and improve overall customer satisfaction. PROFESSIONAL ATTRIBUTES
• Senior Customer Service Representative with over 9 years of experience. Excels in fast-paced, changing work environments
• Familiarity with the retail policies, procedures and banking center systems to perform duties with minimal supervision.
• Sound knowledge of managing the Customer Services resources.
• Outstanding knowledge of communication
• Dedicated Junior Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
• Proven ability to establish rapport with clients and exceed company expectations.
• Reliable and driven, with strong time management and prioritization abilities.
• Endeavors to conform to and exceed the standards set by management.
• Dependable achiever, with ability to support complex, deadline-driven objectives.
• Proven ability to empathize, establish rapport with clients and exceeds expectations.
Fulfillment Specialist 11/2021 – 01/2023
Walmart-Muncie Indiana
linkedin.com/in/larae-
skirvin
Sales Representative 04/2019 – 07/2019
TSA Global- Anderson, IN
Customer Service Representative 08/2019 – 10/2019
Continum-Anderson, IN
Larae Skirvin
C U S T OMER S E R V I C E S P R O F E S I O NAL
CONTACTS
3807 w 31st Street
Muncie, IN 47302
**********@*****.***
CAREER EXPERIENCE
Customer Service Representative 10/2019 – 10/2020
Adecco - Muncie, IN
• Directed and delegated the activities of the CSR and FSR staff to ensure professional, timely and proficient customer service.
• Performed as the resource for CSR/FSR staff, answering questions, finding solutions to customer issues and ensuring staff members are up to date
• Handled with professionalism the complex consumer and business customer problems that the CSR/FSR staff was unable to resolve.
PROFICIENCIES
• Communication
• Collaboration
• Strategic
• Active listener
• Problem Solver
• Team Player
• Managed incoming customer inquiries through phone, email, and chat, providing timely and professional responses to address concerns and resolve issues.
• Collaborated with cross-functional teams to escalate complex customer issues and ensure prompt resolution, enhancing overall customer satisfaction rates.
• Utilized CRM software to accurately document customer interactions, track trends in customer concerns, and streamline communication across departments.
• Conducted customer satisfaction surveys and analyzed feedback to identify areas for improvement in service delivery and customer experience.
• Provided exceptional customer service by promptly addressing and resolving customer inquiries and issues through phone, email, and in-person communication.
• Managed a high volume of customer accounts by accurately processing orders, tracking shipments, and updating customer information in the database.
• Collaborated with cross-functional teams to improve customer satisfaction levels by identifying and implementing process improvements and training initiatives.
• Utilized strong communication skills to educate customers on product features, promotions, and warranty information to drive sales and build brand loyalty.
• Customer Service Representative 10/2018 – 03/2019 Aerotek – First Merchants Bank- Daleville, IN
• Managed daily cash transactions, including deposits, withdrawals, and account transfers, ensuring accuracy and compliance with banking regulations.
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Developed and maintained positive relationships with customers, providing personalized assistance and resolving account inquiries promptly.
Customer Service Representative 11/2013-10/2018
Concentrix - Daleville, IN.
Tech support for Apple and Intuit. We build relationships with customer insuring them that we can do anything that we can do to help them with their problem. If that was help troubleshooting their device helping with their taxes, repair their devices or just simply setting up an appointment at the nearest store. We
did everything we could to make the customers happy. I also help mentor and did some managing of my own team.
Customer Service Representative 01/2013-10/2013
Xerox- Anderson, IN
• Responded to customer inquiries and complaints in a timely and professional manner, ensuring high levels of customer satisfaction.
• Resolved issues and concerns promptly by actively listening to customers and providing effective solutions
• Managed customer accounts and maintained accurate records of interactions to track customer preferences and feedback
• Collaborated with cross-functional teams to improve customer service processes and implement new strategies to enhance customer experience.
linkedin.com/in/larae-
skirvin
Contact this candidate