Customer Service Personal Trainer

Lance Koreman

Albany, NY *****

Phone: 518-***-****

Email: *****.*******@*****.***

Profile: Dynamic and accomplished forward-thinking professional who is an active problem solver. In each position I have held, my focus has been on putting the customer first and resolving any issues with speed and competence. Looking for a position in .

Education:

The National Academy of Sports Medicine, Calabasas, California

Certified Personal Trainer Certificate; AED/CPR certified 07/2011

The College of Saint Rose, Albany, NY

Bachelors of Science, Sociology/Criminal Justice 12/1999

Hudson Valley Community College, Troy, NY

Associate in Applied Science Criminal Justice 05/1997

Experience:

Market 32, Guilderland NY

Seafood and Meat Associate April 2024-Present

Provide customer service

Prepare on-the-go meals

Closing procedures and keep kitchens sanitary

A-One Fitness, Albany NY

Personal Trainer/Owner 2011-2020

Met with prospective clients to assess their needs, organized schedules and handled finances of the business.

Designed individualized diet and exercise plans to suit each customer’s needs and lifestyles.

Taught a wide variety of fitness classes in various formats, skill levels and intensities.

Provide personal training to individuals to maximize workout efficiency, improve fitness, increase stamina, and improve overall sense of wellbeing with a focus on life changes.

New York State Department of Taxation and Finance, Albany, NY

Tax Information Aid 1/2009-9/2009

Responsible for researching and resolving New York State tax returns within the exceptions unit.

Utilized various computer systems and databases to maintain flow of communication and data accuracy.

Worked additional hours to assist with the high volume of telephone calls and processing to meet deadlines.

Caremark Prescription Drugs, Albany, NY

Customer Care Representative 2005- 2007

Assisted customers with prescription drug program inquiries at an inbound call center. Received award for Outstanding Customer Service after resolving a complex situation.

Trained and supervised new staff.

Found a solution to complicated problems between customers and their healthcare providers.

Created mailings and forms to provide customer information.

NYS Department of Civil Service, Albany, NY

Employee Benefits Representative 2003 –2005

Performed administrative services to state agencies, agency employees and benefit administrators, regarding policy, procedure and benefit information.

Reviewed and responded to written inquiries regarding law, regulations, policy, and the administration of the State Employee Benefit program.

Provided customer service regarding benefits, enrollment and claim issues in a high volume call center.

Conducted seminars and personal consultations on benefits, policies and procedures to provide information to the general public.

Skills:

Microsoft Office

Excellent verbal and written communication skills

Customer service

Leadership skills

Time management

Ability to work under pressure

Contact this candidate