Customer Service Accounting Manager

Kyle Henry

***********@*****.*** 281-***-**** Houston, TX

SUMMARY

Experienced in managing customer service teams and optimizing service standards at Conns Call Center; adept at financial management and performance auditing from tenure as Accounting Manager at AMCO Insurance. Seeking a Management role to leverage 6 years of diverse operational and leadership expertise, including skills in contract oversight, process automation, and strategic planning. Proficient in analyzing policies, maintaining effective relationships, and ensuring compliance with regulations. WORK EXPERIENCE

Energera/Frac Shack

Operator Oct 2023 - Oct 2024

• Conducted operations of Automated Frac Fuelling Systems to enable client use of on-site energy, minimizing reliance on diesel and decreasing natural gas flaring.

• Managed Field Gas Processing Unit by depressurizing, heating, and purifying field natural gas, ensuring optimal functioning and energy efficiency.

• Performed routine maintenance and inspections of Bi-Fuel FracFueler technology, facilitating seamless transition from diesel to bi-fuel operations and documenting procedural adherence. Westbury Animal Hospital 4917 S Willow Dr, Houston, TX 77035

Customer Service Aug 2022 - Nov 2022

• Prepared patient sheets by interfacing with both animals and their owners to ensure optimal care.

• Recorded medical notes from doctors and technicians in both digital and physical patient files.

• Managed financial transactions by producing invoices, explaining billing details to clients, and processing payments.

Beyond Finance Houston, TX

Debt Settlement Agent Dec 2019 - Jul 2020

• Collaborated with cross-functional teams to formulate and implement debt collection strategies while fully adhering to the Fair Debt Collection Practices Act (FDCPA).

• Negotiated debt settlements and established payment arrangements, resulting in the prevention of recurring delinquencies and successful debt recovery.

• Maintained comprehensive records of communications, payment agreements, and transactions, and managed the reporting of delinquencies and settlements to credit bureaus. AMCO Insurance Beaumont, TX

Accounting Manager Sep 2016 - May 2018

• Managed daily accounts receivable tasks, ensuring accurate preparation of cashier trays and verification of cash-out submissions.

• Conducted financial oversight by auditing and analyzing performance, preparing tax returns, and ensuring compliance with laws and regulations.

• Provided strategic financial advice, including cost reduction strategies, profit enhancement, and the preparation of comprehensive budget reports.

Conns Call Center Beaumont, TX

Customer Service Manager Aug 2014 - Apr 2016

• Managed a team of customer service representatives, ensuring clarity in job expectations, conducting performance appraisals, and fostering professional development.

• Monitored and improved customer service delivery by implementing productivity and quality standards, and performing systematic audits of service procedures.

• Facilitated human resource functions within the customer service department, including recruitment, selection, and training of staff, while also addressing customer inquiries and maintaining accurate records. Footlocker Beaumont, TX

Sales Associate May 2013 - Feb 2014

• Exceeded projected sales targets through effective stocking and organization of merchandise.

• Delivered fashion consulting and customer service, ensuring merchandise was promptly returned to the correct location on the sales floor.

EDUCATION

Lamar University College of Business

Bachelor of Business Administration, Management, Marketing, General Business, Entrepreneurship

Beaumont, TX

Aug 2019

SKILLS

Knowledge in Running Automation System to Provide Natural Gas and Diesel • Experience in Fracing • Experience Using a Field Gas Processing Unit • Excellent Communication Skills • Experienced and Knowledgeable of Applicable Computer Systems and Applications • Knowledgeable of Contract Development and Oversight • Experienced Researching, Analyzing and Interpreting Policies and State and Federal Laws and Regulations • Excellent Interpersonal Skills Creating and Maintaining Effective Working Relationships With Others • Instructed for Responsibilities Associated With Administrative Practices and Procedures to Include Writing, Editing and Report Writing Techniques, Recording Meeting Notes, Record Keeping and Records Management • Prepared Correspondence/Documents Using Correct Spelling, Grammar and Punctuation; Proofreading and Reviewing Documents for Clarity and Consistency • Preparing and Maintaining Confidential and Sensitive Records, Files and Reports

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