Customer Service M A

Dominique Girtman

**** ******* ** #***

The Woodlands, TX 77380

Phone: 281-***-****

The accompanying resume is in reference for an open Customer Service/Sales position within your company. I know my schooling, experience and training has prepared me for a disciplined, secure work environment that’s required for this position. I’m a solid professional with proven ability in managing workflow and utilizing a proactive approach to problem solving. I have a passion for bringing project ideas from paper to reality in every position I’ve secured.

In addition to my work experience, I am proficient in a wide variety of software applications which include: Microsoft Office: Word, Excel, Outlook & Internet/Internet navigation. I’m a highly analytical professional with a strong ability to assess problems, review data logs and determine business needs to make pragmatic recommendations on operational improvements. My key skill areas are in:

Good customer-relations background

Talent for identifying customer needs and presenting appropriate products and service offerings.

Successful background in retail sales and customer service

Expertise in resolving escalated customer service issues

Good filing and organizational skills

Experience in handling confidential paperwork

Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to repeat and referral business.

I’m a solid professional with proven ability in managing workflow and utilizing a proactive approach to problem solving. I’m always looking for new exciting Opportunities to expand my professional horizons. I know my work-related experiences and passion for success will be useful to your organization. I hope my resume will give you an accurate picture of my skills and qualifications. If there are any questions you might have, I can be emailed at ****************@*****.***

Sincerely,

Dominique Girtman

DOMINIQUE GIRTMAN

1481Sawdust Rd #127,

The Woodlands, TX 77386

****************@*****.***

Phone: 281-***-****

●SUMMARY

To obtain a challenging and rewarding Customer service/Sales position within your company where my prior experience, personal ability and a commitment to professionalism would be of value. I’m a strategic, enthusiastic, skilled and reliable with notable experience and personal attributes that will be useful to your organization.

PROFESSIONAL EXPERIENCE

Victoria Secret

The Woodlands,Tx

Sales Associate

Part time/Seasonal 2024-Present

Drives store sales and growth by personally selling to customers

Proactively engages with customers, reads cues and responds effectively

Provides customers with the perfect bra fit by asking effective questions

Converting returns, offers and other promotions into larger sales

Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale

Reinforces customer buying decisions at checkout and encourages purchase of additional items

Recovers cash wrap selling zone and “go-backs”

When assigned to processing and replenishment:

Processes merchandise to be floor ready and maintains back room and under stock to brand standards

Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase

Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process

When assigned to floor set activity:

Executes floor set proficiently

Understands and adheres to brand standards

Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment

Driving top line store sales results and growing the business through action and productivity

Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our “Best at Bras” culture

Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures

Taking initiative to recover and replenish merchandise, so it is available to sell

Understanding and adhering to visual merchandising brand standards

Assisting in housekeeping of sales floor and communicating maintenance issues

Keeping an awareness of, and building personal capability in, loss prevention

Reinforcing store strategy to reduce shrink

Supporting all activities related to providing a safe working environment

Understanding and demonstrating Company values

Building loyalty through our Rewards

Goddard School Private Preschool

Spring,TX

Cook/ Floater

July 2023/Nov.2023

Assist teachers and Admin team in implementing curriculum, help with

classroom management, and help teachers in classrooms.

Able to work with children from 6 weeks to 11 years.

Foster a positive classroom environment that encourages creativity, curiosity, and respect among students.

Communicate effectively with parents and guardians regarding student progress and classroom activities.

Provide individualized care and attention to each child, ensuring their safety and well-being.

Assess students’ developmental progress and adapt teaching strategies to meet diverse learning needs.

Organize classroom activities that promote literacy education, social skills, and emotional growth.

Maintain an orderly classroom environment conducive to learning, including managing classroom behavior.

Collaborate with other educators and staff to enhance the overall educational experience for students.

Able to communicate with staff members, and also with children’s parents.

Flexible in taking different roles.

Food Nutritionist which entails ensuring students food is prepared

Properly according to the food nutrition and daycare licensing.

Klien ISD

Spring, Tx

Crossing Guard

February 2020-Present

Direct or escort pedestrians across streets, stopping traffic as necessary.

Guide or control vehicular or pedestrian traffic at such places as street and railroad crossings and construction sites.

Communicate traffic and crossing rules and other information to students and adults.

Direct traffic movement or warn of hazards, using signs, flags, lanterns, and hand signals.

Inform drivers of detour routes through construction sites.

Learn the location and purpose of street traffic signs within assigned patrol areas.

Monitor traffic flow to locate safe gaps through which pedestrians can cross streets.

Activate railroad warning signal lights, lower crossing gates until trains pass, and raise gates when crossings are clear.

Discuss traffic routing plans and control point locations with superiors.

Distribute traffic control signs and markers at designated points.

Record license numbers of vehicles disregarding traffic signals, and report infractions to appropriate authorities.

REGENCY BEAUTY INSTITUTE

Spring, TX

Hair Stylist/Student

June 2014 - April 2015

1st place winner for Salon Fair, based on skill set (haircut/color and style). Designer student based upon, above sales requirements and retail goals.

Letter of recommendation from headquarter office and staff.

SKILLS USED

Demonstrated ability to work independently and as part of a team

Track record of building and maintaining strong customer relationships

Attained sales targets of the salon by endorsing its products to clients

Mastered a variety of styling tools including: shears, hair dryers, straightening irons, bleaching, coloring, perming, facials, cut/trimming hair using clippers, manicures and straightening/chemical services.

Ensure appropriate cleanliness of work areas by disposing of leftover chemicals in their designated waste bins and maintain and sanitize hair cutting tools and salon instruments.

Stayed attuned to the newest trends in hair care and celebrity hair styles as well as shape, cut, adjust and curl wigs according to customer specifications.

Perform limited reception duties, operated cash registers and performed morning & evening bank runs.

Greeted and directed new customers to the styling area and provided advice to clients regarding hair products and care.

Determine clients’ individual requirements by conferring with them in detail and maintain appointment calendars and customer databases.

Provide information to clients regarding the type of care treatment prudent for them

Sell salon or barber shop’s retail products and provided appropriate post-cutting guidelines.

SMART Move Cleaning/ SMART MILESTONE SERVICES INC

Alpharetta, GA

Customer Service Representative

March 2014 – May 2014

Member of a team of agents at a centralized, national call dispatch center handling Inbound Calls

Provided accurate and appropriate information in response to customer inquires

Low NNR and Handle time

Built customer loyalty by insuring follow up calls are made to resolve customers concerns.

Created RML's/RMA's for customers as well as track packages

Janitorial /Carpet cleaning

Maintain multiple Barnes and Noble book stores, medical facilities, and a Warehouse that serviced over 400 employee as a subcontractor.

DOTS

Alpharetta, GA

Sales Associate/Key holder

Aug 2013 – March 2014

Completed sales and purchasing duties for women clothing store.

Created and implemented new visuals for store, including display ideas.

Introduced new service using customer profile program, which helped increased sales objective 15%

Consistently exceeded sales objective by at least 30%

YMCA OF ATLANTA

Atlanta GA

June 2009 – Jan 2010

Admin Assistant/Front Desk Attendant.

provide general administrative and clerical support including mailing, scanning, faxing and copying to management.

maintain electronic and hard copy filing system.

open, sort and distribute incoming correspondence.

perform data entry and scan documents.

Assist gym members with membership

Coordinate charities and fundraiser along w/ supervisor

AFTER WORK

Atlanta, GA

Sales Consultant/Afterhours 3rd Key holder

April 2006 - 2007

Handle floor sales and assist /advise customers in selective purchase

Open/Closed store as well as prepared deposits

Assist in Store visuals, which increased customer traffic

Recommended selective style for customers for wedding or event.

YMCA Of Decatur (Clairmont)

Decatur,GA

Childcare Attendant

February 2006- September 2006

Promotes and incorporates the YMCA five core values and character development model in to all program activities.

Supervises children at all times to ensure their safety.

Stays alert to children’s needs and/or problems as individuals and as a group.

Engages children in developmentally appropriate games and learning activities.

Provides for physical needs of children including feeding, distributing snacks/drinks, restroom assistance, first aid, CPR and notifying parent of needed diaper changes.

Provides for the emotional needs of children including soothing distressed children, comforting sick or hurt children, redirecting negative behavior, and giving positive feedback.

Prepares area for program by ensuring toys, supplies, play areas, storage areas, bathroom

EDUCATION

Grand Canyon University- Phoenix AZ 2022 -present

Bachelor of Science in Behavior Health Science / Family Dynamics

Regency Beauty Institute-Cypresswood /Spring, Texas Cosmetology2014 to 2015

Diploma of Completion License/TDLR

Mentee Career Training Lawrenceville, GA 2012-2013

CNA

University of Phoenix –Phoenix AZ 2010 to 2012

Business Admin/Psychology

Advance Career Training (ACT) Atlanta,GA 2006-2007

Dental Assistant

SKILLS/Licensee’s /Certification

Microsoft Word Outlook PowerPoint Excel, Web browser, Technology Internet Explorer Chrome Software installations Computer programming Customer Printer/Software Documentation Troubleshooting Responding to guest inquiries in a timely Friendly and effective manner Maintaining records Inventories and supplies Certification Cosmetology License TDLR Food Handler License Radiography CNA License Trained in EKG Training in Phelbotomy First Aide/CPR Training Childhood development Training Certificate OSHA standard Cleaning PCT training Blood Bourne Pathogens training HIPAA Certified

References due upon request

Dominique Girtman 1481 Sawdust rd#127

The Woodlands, TX 77380 Phone: 281-***-****

****************@*****.***

Contact this candidate