Customer Service Cold Calling

Nina Marshall

804-***-**** ****************@*****.*** Bruington, VA 23023

SUMMARY

Customer-oriented sales professional with several years of experience building

relationships, cultivating partnerships and growing profit channels. Strategic-thinking

leader with expertise in expanding network connections, persuasively introducing products,

territory development, and revealing customer needs to deliver solutions.

lam ready and willing to learn about anything can. I'm always looking to grow and help in

the best ways possible!

SKILLS

Sales presentations

Closing deals

Building rapport

Strong negotiation

Cold calling

Goal oriented

Aftermarket products

Negotiation and sales strategy

Upselling strategies

Test drives

Negotiation strengths

Conflict mediation

Demonstrating vehicle features

Follow-up skills

Appointment scheduling

Customer service

Professional demeanor

Marketing

Verbal and written communication

Email and telephone etiquette

Staff training

Schedule management

Proficient with [software]

Goal setting

Customer relationship management

Relationship building

Persuasive communication style

Friendly and enthusiastic

Product demonstrations

Adaptability

Teamwork

Computer literacy

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EXPERIENCE

Car Salesperson, West Point Ford, October 2021-Current

New Kent, Virginia

« Advised customers on financing options and warranties available for their purchase.

Performed floor moves, merchandising, display maintenance and housekeeping to

keep sales areas well-stocked, organized and current.

Conducted test drives for prospective buyers.

Greeted customers at arrival to build positive relationships and discuss vehicles.

Met with potential customers to inquire about car preferences, assess financial

limitations and offer information about vehicle choices.

Collaborated with prospective customers over phone and email to schedule sales

appointments.

Assisted customers in making informed decisions about the cars they were interested

in purchasing.

Maintained knowledge of sales and promotions, return policies and security practices.

Described merchandise and explained use, operation and care.

Explained differences between models to clients, comparing and discussing

capabilities and features.

Demonstrated knowledge of vehicles' features to customers during showroom visits

and test drives.

Presented persuasive arguments to close deals quickly while maintaining high profit

margins for the dealership.

Recommended, selected and located merchandise based on customer desires.

Followed up with customers to build long-term relationships and successful referrals.

Placed special orders or called other stores to find desired items.

Provided follow-up customer service after a car sale was completed.

Maintained customer satisfaction by providing prompt, reliable service.

Ensured that all paperwork was completed accurately before submitting it to the

dealership's finance office.

Responded to inquiries from potential customers via email and telephone.

Developed relationships with potential buyers through phone calls and emails.

Answered customer inquiries regarding product features, pricing, and availability.

Greeted customers and provided product information.

Answered store and merchandise questions and led customers to wanted items.

Attended weekly staff meetings to discuss new marketing initiatives and customer

feedback.

Maintained high referrals and consistent repeat business due to first-rate customer

service standards.

Completed day-to-day duties accurately and efficiently.

Assisted with customer requests and answered questions to improve satisfaction.

Identified needs of customers promptly and efficiently.

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Assistant Manager, Dollar General, September 2020-September 2021

King William, Virginia

* Organized training sessions for new hires to familiarize them with the workplace

environment.

Ensured compliance with safety regulations and company policies.

Evaluated individual and team business performance and identified opportunities for

improvement.

Reviewed completed work to verify consistency, quality, and conformance.

Assigned work and monitored performance of project personnel.

Managed customer service inquiries and complaints in a timely manner.

Reviewed employee performance and provided ongoing feedback and coaching to

drive performance improvement.

Delegated work to staff, setting priorities and goals.

Remained calm and professional in stressful circumstances and effectively diffused

tense situations.

Completed thorough opening, closing, and shift change functions to maintain

operational standards each day.

Implemented quality control measures to uphold company standards.

Recruited and trained new employees to meet job requirements.

Supervised daily operations including scheduling shifts, assigning duties.

Communicated regularly with customers to gain insights into their needs.

Worked successfully with diverse group of coworkers to accomplish goals and

address issues related to our products and services.

Updated and maintained databases with current information.

Managed time effectively to ensure tasks were completed on schedule and deadlines

were met.

Managed inventory and supplies to ensure materials were available when needed.

Conducted regular performance reviews for employees to identify areas of

improvement.

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EDUCATION AND TRAINING

High School Diploma

King And Queen Central High School, King And Queen Court House, VA June 2016

Contact this candidate