Data entry, release of Information Specialist II, Typing, reading

ANGELINA ISRAEL

262-***-****

**************@*****.***

Objective

Motivated customer service specialist with over 13 years retail / business experience in a fast-paced team based environment.

Skills

Customer Service Specialist II

Call Center

EPIC

EHR Systems

Jira

Cerner

Record Jacket System

Data Entry

Organized

Self-Motivated

Detail Oriented

Quick Learner

Medical Terminology Knowledge

Legal Terminology Knowledge

MS Windows, Word, Publisher, Excel, PowerPoint

Outlook

Multi-line phone / Fax

Typing 55 wpm

Work History

03-01-2009 - Present, Release of Information Tech, Verisma / Froedtert Hospital / Pyramid Solutions

- Release of information Tech, ROI Specialist

- Process medical ROI requests using Electronic Medical Record Systems in a timely and efficient manner

- Interact with customers, coworkers, and other facilities in person or via telephone / fax to complete ROI requests

- Call Center Calls

- Ensure compliance with HIPAA / government / legal regulations

- Ensure confidentiality with patients and facility

- Data Entry

May 2003 – March 2009, Cashier, Office Depot

- Engage and provide customer service to build trust and ongoing customer relationships

- Advanced selling skills for cross-selling products and services

- Develop product knowledge to provide total solutions for customers

- Ran a point-of-sale system and processed orders for delivery

- Answered and directed telephone calls on a multi-line telephone Education

- Herzing University, Brookfield, WI, current

- Custer High School, Milwaukee Wisconsin, Diploma 1991

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