Endpoint Engineer

John Deer Jr.

** ****** **** ***** : 631-***-****

Amityville, NY 11701 Email: ******@*****.***

LinkedIn Profile: www.linkedin.com/in/john-deer-jr-5112a166

Senior Desktop Support Engineer

Highly skilled and accomplished Senior Desktop Support Engineer with extensive experience supporting multiple hardware and software platforms for major news networks and media publishers. Key and critical analytical skills for understanding the strengths and weaknesses of technology solutions. Given the lead role to provide "above and beyond" level of support to the department executives and executive administrators of Time Inc.

Areas of Expertise

Outstanding Customer Service Skills

Strong Written & Verbal Skills

Azure Cloud (Intune Systems Engineer)

SCCM Management in a large-scale environment

Virtual Private Network (VPN) Setup

Windows Autopilot

Microsoft Endpoint Manager

ServiceNow

Professional Training

Microsoft MD-1011T00-Managing Modern Desktops

Microsoft WorkShopPLUS Remote – Microsoft Endpoint Manager:

Advanced Concepts and Cloud Services

RMOT2020072902188541

Microsoft WorkShopPLUS – Managing Windows 11 Devices with Microsoft Intune and Autopilot – RMOT2023111303763399

Microsoft SYSTEM CENTER 2012 CONFIGURATION MANAGER PART 1: ADMINISTRATION (M10747)

Technical Skills

OPERATING SYSTEMS: MAC OS Workstation & Server, Windows Server 2019, Windows 10/11

HARDWARE: All Macintosh platforms, USB, Firewire Peripherals, Scanners, Dell, Lenovo and HP Desktops/Laptops

ADMINISTRATIVE SOFTWARE: SCCM 2012, Active Directory, Remedy, Bomgar, BMC Remedy, Service Now, Scopus, Retrospect, LanRev, Script Logic, Bindview.

PROTOCOLS/SCHEMA: TCP/IP, AppleTalk, IPX, Ethernet, SMTP, PPP, Active Directory, Open Directory, BES Enterprise, MaaS360 Enrollment, Credant/Dell Data Protection Encryption, Eracent

DESKTOP APPLICATIONS

APPLICATIONS: MS Office 365 Apps, VMWare Horizon Client and FortiClient VPN

Professional Experience

HAIN CELESTIAL GROUP, Hoboken, NJ 04/2018 to 08/21/2024

Endpoint Management Engineer

Provide support, implementation, and design services for Microsoft Systems Center Configuration Manager (SCCM/MECM), Intune, Azure and other enterprise management tools on devices including user workstations (both Windows and macOS), mobile devices.

Responsibilities

Resolve and appropriately completes assigned cases and change requests and acts as an escalation for support issues.

Apply new solutions through research and collaboration with team and determine course of action for new application initiatives.

Implement new software solutions as required by the business. The core infrastructure technology duties include enterprise Microsoft Systems Center Configuration Manager and Microsoft Intune architecture creation and management, and top-level support for enterprise-wide initiatives.

Research, analyze, define, propose, design, document, and implement solutions to achieve business objectives.

Windows Management: Develop, implement, configure, and maintain SCCM and Intune with co-management to manage Windows endpoints effectively. Oversee the deployment of software, windows patches, 3rd party patching, configuration and updates to endpoints. Monitor system health, troubleshooting issues, and provide solutions to ensure high availability and performance.

Windows Provisioning: Develop, implement and continuously improve an Intune auto pilot installation of the gold standard base image for Hain Celestial Group.

Windows Upgrades: Facilitate operating system upgrades for Windows by integrating them into the app store and encouraging user-initiated updates through gentle reminders and user-friendly guidance.

SCCM Maintenance: Maintain SCCM infrastructure components, including management of distribution points, software update points, and device collections, to ensure optimal performance and reliability of the system.

Mobile BYOD: Develop, implement, and maintain Bring Your Own Device (BYOD) enrollment in Intune for iOS and Android devices to ensure secure and efficient device management within the organization.

Endpoint Security and Compliance: Ensure endpoint compliance with company security policies and industry best practices. Collaborate with the security team to implement endpoint protection and response strategies.

Documentation: Document all configuration settings and maintain scripts in a centralized repository, ensuring thorough documentation for each script for easy reference and management.

Qualifications

Expert knowledge in the following areas: Microsoft Systems Center Configuration Manager (SCCM/MECM); Microsoft Intune; Mobile Device Management (e.g. Intune/MobileIron); Group Policy Objects (GPO); Windows 10, Windows 11, and macOS.

Attribute and object level knowledge of Active Directory.

Background in Windows Desktop Deployments and Management.

Background in Modern Device Management.

Experience with packaging and deploying applications through SCCM and Intune.

Windows OS security patch management.

Escalate problems to management and/or vendors in a timely fashion.

Develop techniques and implement resolution of problems based on root cause analysis.

Follow established Change Control procedures to document all production changes, and to limit unexpected interruptions to the production environment.

ION Computer Systems, Melville, NY 04/2015 to 03/2018

Desktop Engineering Support, on site at Cablevision Headquarters, Melville

Daily Tasks:

• SCCM Automated software provisioning, operating system distribution, patch management and asset management.

• Manages life cycle of applications and packages in the IT-Organization, together with the helpdesk staff.

• Supports and implements SCCM enterprise architecture and site structure.

• Responsible for imaging, upgrades, Remote Access setups, active directory machine and account creation, SCCM, SMS and remote support installs/troubleshooting.

• Simple PowerShell script creation and operation

TIME INC., New York, NY 1999 – 02/2015

Senior Desktop Engineer

Conducted enterprise-wide technology management of servers, workstations, peripheral equipment, mobile devices, and all software applications required to service and support Time’s business operations.

Provided desktop/network support to 400 corporate users, 700 corporate-owned properties.

Developed and executed enterprise workstation imaging / deployment methodology.

Procured, implemented, and configured all business-related equipment, providing products and services aligned to internal corporate requirements.

Created technical processes to ensure availability, operability, and stability of all network assets.

Researched, analyzed, and recommended new technologies to achieve improved network performance while controlling and reducing the costs of IT operations across the entire network enterprise.

Key Responsibilities

Support and maintenance of corporate enterprise mobility devices and platform

Maintained queue of an average of 5-30 tickets per day, resolved tier 1-2 support issue

Update Service Now Help Desk tickets, responded to phone, e-mail and in person requests for support

IT Administrative working knowledge of Office 365, deployment and migration

Network and internet concepts — firewalls, load balancers, Web browsers, TCP/IP, SSL, HTTP

Implementation and operations of mobile device management solution — server-based installation and management, patches and upgrades

Image, update and deploy desktop and laptop PC’s and Macs with the use of WDS/MDT, SCCM and Apple Technology

Supported all end-user issues related to Citrix access methodology, domain and NDS account access, server functionality, application functionality, database access and print issues using Remedy and ServiceNow incident management software.

Worked with IT Audit & Security, where needed. Assisted in the identification of new user needs or program enhancements.

Worked with Wise packaging team to create test process and deployment criteria to update servers and applications as needed.

Assigned user rights using AD-computer policies and scripted workstation policies to assign roaming profile home directory location, application configuration settings location, limiting associate ability to cut and paste, preventing access to local and remote drive mappings, disabling help files and other security related policy settings in a Citrix environment.

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