Accounts Payable Human Resource

CARMEN IRIS RAMOS SANTANA

Mayagüez PR 787-***-**** *****.**********@*****.***

Summary

Finance and healthcare professional with over 25 years of experience in accounts payable, cash management, and operations supervision. Proficient in human resource management, including scheduling, payroll preparation, performance evaluation, conflict resolution, and training. Available for extended hours, rotating shifts, and weekends; willing to travel up to 10%.

Skills

Teamwork

Adaptability

Communication

Decision-making

Problem-solving

Conflict resolution

Time management

MAS200

Data analysis

Microsoft Office

Assertus, PR Pay

Data confidentiality

Financial reporting

Healthcare compliance

Experience

BANKER ME 01/2021 to 01/2023

Chase Bank Carmel, IN

Managed cash transactions with 100% accuracy, handling over $500K monthly, including payment postings, daily reconciliations, prepayments, and refunds.

Maintained daily cash flow, improving transaction efficiency by 15%, and assisted with bank opening and closing.

Resolved 98% of customer requests on the first contact and processed over 100 maintenance requests per month, ensuring compliance with financial and regulatory requirements.

Helped 200+ clients enroll in self-service banking, increasing usage of digital tools by 25%.

INSURANCE CUSTOMER SUPPORT REPRESENTATIVES 01/2018 to 01/2019

Telemedic - Business Line SSS Vital Government Health Plan Mayagüez, PR

Managed over $500,000 in cash transactions annually with no discrepancies, ensuring accurate reconciliation and maintaining cash flow.

Processed payment postings and reconciled daily deposits up to $50,000, reducing errors by 20% and ensuring compliance with policies.

Assisted 100+ clients monthly, improving customer satisfaction by 15% through support with self-service tools and meeting banking needs.

Completed bank opening/closing procedures on time and processed 200+ customer service requests annually, including card management and account changes.

ACCOUNTANT, COUNTING CASH AND CONTRIBUTION 01/2013 to 01/2017

Mayagüez Medical Center Mayagüez, PR

Audited cash, deposits, and reports with 100% accuracy, reducing errors by 15%.

Trained 50+ employees on cash handling and billing, increasing compliance by 20%.

Filed tax returns, resolved $500K in tax debts, and distributed W-2 and 480.6A/480.6B forms, meeting all deadlines.

Processed and reconciled 1,000+ invoices annually, reducing credit issues by 10% and saving $1M.

ACCOUNTS PAYABLE ASSISTANT ACCOUNTANT 01/2012 to 01/2013

Mayagüez Medical Center Mayagüez, PR

Processed and verified over 2,500 invoices monthly, achieving 95% accuracy rate by matching them with purchase orders and delivery documents for timely payments.

Increased vendor satisfaction by 20% over one year through management of relationships and resolution of payment discrepancies.

Assisted in month-end closing by reconciling accounts payable reports with financial statements, reducing reconciliation time by 15%.

Implemented an automated invoicing system, decreasing processing time by 30% and enhancing workflow efficiency in the accounts payable department.

OPERATIONS SUPERVISOR 01/2008 to 01/2010

Westernbank Mayagüez, PR

Supervised branch operations, managing a team of 10+ employees in performance evaluations and recruitment, achieving 15% reduction in turnover through targeted hiring.

Created and implemented employee schedules and payroll systems, ensuring 100% compliance with financial regulations and improving operational efficiency by 20%.

Enhanced workplace morale through employee engagement and conflict resolution, resulting in 25% increase in employee satisfaction and 10% boost in retention rates.

Led customer acquisition and retention initiatives, using cross-selling techniques that contributed to 30% increase in client satisfaction and 15% growth in revenue.

SALES OFFICER AND SENIOR SERVICES 01/2001 to 01/2008

Westernbank Mayagüez, PR

Improved customer acquisition processes, increasing patient engagement by 25% and enhancing operational efficiency in the branch.

Provided sales service support, achieving 30% reduction in response time for client inquiries about healthcare products and services.

Collaborated with product management to align offerings with market needs, resulting in 20% increase in service delivery efficiency.

Analyzed operational metrics, identifying areas for improvement that led to 15% optimization in workflows and a rise in patient satisfaction scores.

Education

Dual Master's Degrees: Master in Business Administration (MBA), Master of Science in Healthcare Management (MHCM) 01/2022

Atlantis University Miami, FL

Bachelor Of Business Administration: Finance 01/1999

Interamerican University San Germán, PR

Professional Development

2020, HEDIS, Hit Medical Consulting Group, LLC

2019, Medical Account Audit, Medical Billing Specialist, Inc

2017, Billing Cycle, HIPPA Law, AFAMEP

References

Will be provided when requested.

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