Customer Service Agent

Kimberly Kelly

773-***-**** • ***********@*****.*** • Chicago, IL 60628

Resourceful Airline Customer Service Agent known for high productivity and efficient task completion. Skilled in conflict resolution, ticketing software, and passenger assistance, ensuring smooth operations at the airport. Excel in communication, teamwork, and problem- solving to enhance passenger satisfaction and streamline service processes. Summary

Skills • Social Perceptiveness

• Airline Policies

• Customer Relations

• Ticketing systems

• Stress Tolerance

• Exceptional communication

• Regulatory Compliance

• Problem-Solving

• Accommodation Planning

• Customer Documentation Review

08/2008 - 10/2024

Airline Customer Service Agent, Alaska Airlines, Chicao, IL Experience

Assisted individual passengers and/or tour groups at the ticket counter, gate check-in areas, and baggage claiming areas.

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• Resolved customer inquiries regarding fares, schedules, routings, and connecting flights. Maintained a high level of customer satisfaction by controlling arrival and departure of passengers; notifying passengers of delays, cancellations, and resolved customer complaints quickly and efficiently.

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Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.

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05/1986

Bachelor Of Science, Criminal Justice

Loyola University Of Chicago, Chicago, IL

Education And

Training

Accomplishments • Rcepient of two exceptonal customer awards. Supporter of the Frankie Knuckles Foundation a cutural organization dedicated to te advancement of Frankie Knuckles'mission as the global ambassador of house music through media, conservation, and public events

The FKF is focused on these initiatives; music in schools, LBGTQ youth homelessness, AIDS research/prevention and diabetes research and education. Activities And

Honors

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