Senior Solutions Engineer

JACK MARCUS

Toronto, ON 416-***-****

**********@******.*** www.linkedin.com/in/jack-marcus-5810594

PROFESSIONAL SUMMARY

As a Pre-Post Sales Solution engineer with 27 years experience, I have leveraged my technical expertise to bridge the gap between clients and products. Pre-Sales, I have collaborated with sales teams to understand client needs, crafting tailored solutions and presentations that highlight product value. Post-sales, I have provided ongoing support, ensuring seamless implementation and troubleshooting technical issues. With a keen understanding of both customer requirements and product capabilities, I have facilitated successful transitions from sales to implementation, enhancing client satisfaction and fostering long-term relationships.

Core Competencies:

Troubleshooting

Develop and deliver best in class presentations / demonstrations

Perform detailed discovery for sales opportunities

Ability to technically qualify opportunities based requirements determination

Respond to RFI/RFP technical functional requirements

Contribute to team-wide initiatives including design and update of demo assets

Sales Process

PROFESSIONAL EXPERIENCE

ROCKET SOFTWARE, ASG Allen Systems Group, Remote 2003 – 2023

(formerly Mobius Management Systems)

Subject Matter Expert (SME), Enterprise Content Management Systems and Records Management

Pre / post Sales Engineer, working closely with sales and customer success teams, helping meet clients’ goals.

Oversaw pre-sales support of Mobius products within Canada and Eastern United States for fortune 100 companies, ensuring proper implementation of software and cost savings for the customer

Acted as the liaison between sales and consulting groups by determining technical requirements, meeting client’s objectives.

Played a critical role in supporting the sales and customer success teams by providing technical expertise and guidance throughout the sales process.

Achieved quotas 5 consecutive years of 40m (2018 – 2022) by providing effective demonstrations for customers and assisting sales colleagues with closing pitch.

MOBIUS MANAGEMENT SYSTEMS (Mobius was sold to ASG in June 2003), Remote 1997 – 2003 Senior Solutions Engineer, Subject Matter Expert Enterprise Content Management

Supported pre-sales and sales account team in all aspects of the sales process.

Oversaw installation of Mobius products within Canada and Eastern United States for Fortune 100 companies

Managed post sales support of Mobius products within Canada and Eastern United States for Fortune 100 companies,

Collaborated with District Sales Managers, Account Managers, and Customers, setting up product demos, delivering presentations, responding to Request for Proposals. ADDITIONAL EXPERIENCE

NATIONAL GROCERS CO. LTD., Toronto

Senior Project Manager, Inventory Management Systems Senior Project Manager, Corporate Loyalty Card Systems OASIS TECHNOLOGY, Toronto

Senior PM, Online Transaction Processing System

BIWAY STORES LTD., Toronto

Manager, BIWAY Point of Sale Systems and Computer Operations TECHNICAL EXPERTISE

Mobius Products: ViewDirect for MVS, DocumentDirect for Client Server Installations, ViewDirect for Networks (Client / Server Document Management System), DocumentDirect for the Internet (Web Server Document Management System, Audit and Balance System, ViewDirect Records Management, and Total Content Integrator and Workflow Direct, integration with SharePoint and archiving of content from ERP systems (SAP, Guidewire, Peoplesoft and Oracle Financials)

Modernization and Orchestration (docker, containerization, Kubernetes, Cloud Technology (AWS, AZURE, Google Cloud Platform)

Filenet, Open Text, Documentum, Content Manager On-Demand, SharePoint and SharePoint Online

ITIL V 2.0 Certified

Web Server technology (J2EE, IIS, NT, IE, Netscape, Unix)

Operating Systems (Mainframe, JES, Windows, Unix, Linux)

Database Technology (Oracle, SQL, Informix, Postgres)

Enterprise Resource Planning (SAP, Peoplesoft Financials, Oracle Financials)

Internet Security Oauth, SAML, and PKI systems (ENTRUST)

Communication Protocols (TCP/IP, SNA, LU6.2, HLLAPI)

Programming skills: Visual Basic, HTML, some Visual C++

Able to travel TN Status / Nexus (travel capability to 75 %)

Experienced at giving effective presentations whether they are 1-on-1 or to a large audience; Presentations at all levels (C- level, Technical level, Business Users)

Very strong troubleshooting and analysis skills. EDUCATION

Business Administration Program, Major: Business Computer Systems, Ryerson Polytechnical Institute, Toronto 1969- 1972

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