Human Resources Facility Management
Resume:
Resume of Engineer Ricardo C. Ramos
Mechanical Engineer, ASEAN Engineer, Facility Manager, Master Plumber, Project Manager, Health & Safety Practitioner, ISO& HACCP Internal Auditor, BICS practitioner, STP & WTP consultant, Soft and hard Landscape consultant, Designer HVAC and Fire Fighting System for high and low rise buildings. Engineering Head, Facility Director/Manager, Property Operation Director/Manager, Facility Management Consultant, Mechanical Design Engineer, Project Manager, Project Director, Mechanical Division Head, COO, Workshop Manager, Chief Engineer and designer.
+630**********, **********@*****.***
Phase 1, block 1, lot 8, Bgry. Pagala Camella Homes, Baliuag, Bulacan 3006 Summary
Senior Facility Manager- PCCW global (Console Connect Philippines Inc. ); Project Facility Management Consultant - Al Sharq Compound Riyadh Saudi Arabia Senior Facility Manager - Al Bawani International Riyadh Saudi Arabia Facility Management Director Al Nakhla Residential Resort-Qurtoba Riyadh KSA Operation & Maintenance Manager Al Khalediah Farm & Resort - Riyadh KSA Maintenance Division Head Najdiyah Company Limited- Siteen Malaz Riyadh KSA Maintenance Workshop Manager/ Senior Supervisor Al Khalediah Farm & Resort - Tebrak Riyadh KSA
Production Manager EMCO Philippines Corporation
Cadet Engineer Pillsbury Flour milling mills -Philippines Personal information
Work experience
Senior Facility Manager
PCCW global – Console Connect Philippines Incorporated Ø Manage and oversee the day-to-day facility operation of the BPO offices to achieve complete end user satisfaction. Manage maintenance activities ensuring standards were followed and implemented in collaboration with subcontractor and other external services, rentals, building property manager, visitors both local and abroad. Maintain optimum staffing levels. Regular work includes plumbing, electrical, civil, HVAC, telecom (MATV/CCTV), and janitorial job, office supplies, consumables and liaise with approved vendors.
2 P a g e
Ø Perform complete property inspection at least biweekly to monitor and punch lists performance. Provide training and disciplinary action required. Ø Ensure all work orders are managed and solved as quickly as possible, with structured escalations in place to ensure less downtime for challenging issues. The goal would be to have all items addressed within 24 hours of identifying them. Ø Develop, implement, and constantly refine preventative maintenance procedures.
Ø Ensure communal area maintenance and janitorial operations are adhered to, maximize curb appeal.
Ø Walk, inspect buildings address issues and provide discipline and training for all deficiencies and omissions/poor quality.
Project Facility Management Consultant
Al Sharq Compound – Riyadh
May 2023 to January 2024 (1 year)
Ø Provide turnkey project and renovation, suggestions, and report to management. Ø Manage and oversee the day-to-day project progress and maintenance operation of the resort environment to achieve complete resident satisfaction. Manage maintenance activities ensuring standards were followed and implemented in collaboration with another department. Maintain optimum staffing levels. Regular work includes plumbing, electrical, civil, motor pool, HVAC, water treatment, sewage treatment plant, swimming pools, telecom (MATV/CCTV), gardening, and janitorial job.
Ø Determine and Anticipate residents’ needs, with the goal of exceeding expectations and delighting them at every possible point of contact. Ø Actively monitor all workers for the properties, tickets assigned to ensure residents’ needs are addressed as quickly and effectively as possible. Ø Ensure the engineers, supervisors, technicians do timely, high-quality repairs, and follow up with residents after completing work orders with the operation team. Ø Responsible to inspect all vacant properties/units taking pictures, compile damage charges if necessary.
Ø Sent final inspection and punch lists for all vacant units to the leasing department so they know what unit is ready for rent.
Ø Ensure all buildings are always maintained in mint conditions. Ø Perform complete property inspection at least biweekly to monitor and punch lists performance. Provide training and disciplinary action required. Ø Ensure all work orders are managed and solved as quickly as possible, with structured escalations in place to ensure less downtime for challenging issues. The goal would be to have all items addressed within 24 hours of identifying them. Ø Develop, implement, and constantly refine preventative maintenance procedures.
Ø Ensure communal area maintenance and janitorial operations are adhered to, maximize curb appeal.
3 P a g e
Ø Walk, inspect buildings address issues and provide discipline and training for all deficiencies and omissions/poor quality.
Ø Establish SLAs and KPIs for hard and soft services providers both in-house manpower and contractor.
Ø Prepare a yearly corrective, preventive, predictive maintenance program and schedules for the entire compound facilities to established quality benchmarking to improve and enhance the department’s performance efficiency. Ø Develop, submit for approval and implement a routine preventative maintenance plan for guest rooms, host rooms, kitchens, swimming pool, equipment, building, etc.
Ø Prepare realistic yearly operational budget; monitor actual versus budgeted expenses and takes corrective actions when necessary. Ø Conducted work progress meetings weekly, monthly management review, anticipated project trends, identify deficiencies and achievements. Ø Prepare risks management report. Business continuity program, energy management & conservation program, spare parts inventory, and control. Ø Establish an effective engineering stores control procedure and monitor closely the consumption of materials, parts, and inventory. Ø Ensures resort adheres to all regulatory and safety standards by meeting with government and insurance inspectors and taking corrective actions as needed. Ø Create a safe environment for guests and hosts by ensuring that the resort is maintained in accordance with safety standards.
Ø Develop and maintain a complete set of operational procedures for all major systems and equipment.
Ø Responsible for the training of the department, setting up programs and being an active trainer, keeping audited reports of training attendance’s forwarding the same to human resources department.
Ø Overseeing contractors to ensure standards and procedures are adhered to be followed
Ø Coordinating and supervising the main contractor, for adequate quality and accurateness, in accordance with the specification and current international standards working practices and procedures.
Ø Advise all staff disciplines, civil, mechanical, electrical, HVAC for any troubleshooting problems and solutions
Ø Keeps all mechanical, electrical, and structural blueprints, manual documents up to date.
Ø Establish an effective system for recording and reporting all utility consumption in the resort.
Ø Specifying, evaluating, and approving requisitions and vendors quotations for execution and payment
Ø Pre-commissioning and commissioning buildings, snagging, attending meetings, and eventually handing over to the management.
Ø Analyzes and evaluates computer data related to preventive, corrective tickets, breakdowns, materials, manpower in order to deliver sound decisions and effective immediate action.
Ø Responsible complete Standard Operating Procedures for the department, having them approved, implemented, and followed up to ensure that the standards are being maintained.
4 P a g e
Senior Facility Manager
Al Bawani International – Riyadh
August 2021 to May 2023 (2 Years)
Ø Manage and oversee the day-to-day projects progress, operation on the site environment to achieve complete resident satisfaction. Manage maintenance activities ensuring standards were followed and implemented in collaboration with another department. Maintain optimum staffing levels. Regular work includes plumbing, electrical, civil, motor pool, HVAC, water treatment, sewage treatment plant, swimming pools, telecom (MATV/CCTV), gardening, and janitorial job. Ø Estimation for Hard & Soft Services BOQ for bidding submission such as detailed requirements of manpower, OPEX, CAPEX and other related cost budget for possible cluster the project of DFM.
Ø Ocular visits of various sites for tender and project cost proposal which include MEP, landscaping, janitorial, and other especial requirement as per client demand and suggestion.
Ø Determine and Anticipate residents’ needs, with the goal of exceeding expectations and delighting them at every possible point of contact. Ø Actively monitor all workers for the properties, tickets assigned to ensure residents’ needs are addressed as quickly and effectively as possible. Ø Ensure the engineers, supervisors, technicians do timely, high-quality repairs, and follow up with residents after completing work orders with the operation team. Ø Responsible to inspect all vacant properties/units taking pictures, compile damage charges if necessary.
Ø Provide turnkey project and renovation, suggestions, and report to management. Ø Sent final inspection and punch lists for all vacant units to the leasing department so they know what unit is ready for rent.
Ø Ensure all buildings are always maintained in mint conditions. Ø Perform complete property inspection at least biweekly to monitor and punch lists performance. Provide training and disciplinary action required. Ø Ensure all work orders are managed and solved as quickly as possible, with structured escalations in place to ensure less downtime for challenging issues. The goal would be to have all items addressed within 24 hours after identification. Ø Develop, implement, and constantly refine preventative maintenance procedures.
Ø Ensure communal area maintenance and janitorial operations are adhered to maximize curb appeal.
Ø Walk, inspect buildings address issues and provide discipline and training for all deficiencies and omissions/poor quality.
Ø Establish SLAs and KPIs for hard and soft services providers both in-house manpower and contractor.
Ø Prepare a yearly corrective, preventive, predictive maintenance program and schedules for the entire compound facilities to establish quality benchmarking to improve and enhance the department’s performance efficiency. 5 P a g e
Ø Develop, submit for approval and implement a routine preventative maintenance plan for guest rooms, host rooms, kitchens, swimming pool, equipment, building, etc.
Ø Prepare realistic yearly operational budget; monitor actual versus budgeted expenses and takes corrective actions when necessary. Ø Conducted work progress meetings weekly, monthly management review, anticipated project trends, identify deficiencies and achievements. Ø Prepare risks management report. Business continuity program, energy management & conservation program, spare parts inventory, and control. Ø Establish an effective engineering stores control procedure and monitor closely the consumption of materials, parts, and inventory. Ø Ensures village residence adheres to all regulatory and safety standards by meeting with government and insurance inspectors and taking corrective actions as needed.
Ø Create a safe environment for guests and hosts by ensuring that the resort is maintained in accordance with safety standards.
Ø Develop and maintain a complete set of operational procedures for all major systems and equipment.
Ø Responsible for the training of the department, setting up programs and being an active trainer, keeping audited reports of training attendance’s forwarding the same to human resources department.
Ø Overseeing contractors to ensure standards and procedures are adhered to be followed
Ø Advise all staff disciplines, civil, mechanical, electrical, HVAC for any troubleshooting problems and solutions
Ø Keeps all mechanical, electrical, and structural blueprints, manual documents up to date.
Ø Establish an effective system for recording and reporting all utility consumption in the resort.
Ø Specifying, evaluating, and approving requisitions and vendors quotations for execution and payment
Ø Pre-commissioning and commissioning buildings, snagging, attending meetings, and eventually handing over to the management.
Ø Analyzes and evaluates computer data related to preventive, corrective tickets, breakdowns, materials, manpower in order to deliver sound decisions and effective immediate action.
Ø Responsible complete Standard Operating Procedures for the department, having them approved, implemented, and follow up to ensure that the standards are being maintained.
Facility Management Project Director
Al Nakhla Residential City Resort – Riyadh
November 2014 to August 2021 (7 Years)
Ø Manage and oversee the day to day maintenance operation of the resort environment in order to achieve complete resident satisfaction. Manage maintenance activities ensuring standards were followed and implemented in collaboration with other department. I have 62 direct staff and 75 staff contract 6 P a g e
services provider to manage, including scheduling their work and vacation to maintain optimum staffing levels. Regular work includes plumbing, electrical, civil, motor pool, HVAC, water treatment, sewage treatment plant, swimming pools, telecom (MATV/CCTV), gardening and janitorial job. Ø Establish SLA’s and KPI’s for hard and soft services provider both in-house manpower and contractor.
Ø Prepare yearly corrective, preventive, predictive maintenance program and schedules for the entire compound facilities to established quality bench marking to improve and enhance the department’s performance efficiency. Ø Prepare realistic yearly operational budget with details of materials usage for the department including project improvement and major, repairs adherence to approved costs.
Ø Conducted work progress meetings, monthly management review, anticipate project trends, identify deficiencies and achievement. Ø Prepare risks management report. Business continuity program, energy management & conservation program, spare parts inventory and control. Ø Specify all requested materials and organized the store related to maximum and minimum level of stock.
Ø Liaise with security and safety department to ensure all systems are properly functioning.
Ø Formulated and implemented numerous policies and procedures for the smooth operation of the resort.
Ø Setting up all predictive, planned and emergency maintenance activities of hard and soft services of the resort
Ø Overseeing contractor’s to ensure standards and procedures are adhered to be followed
Ø Coordinating and supervising the main contractor, for adequate quality and accurateness, in accordance with the specification and current international standards working practices and procedures.
Ø Advise all staff disciplines, civil, mechanical, electrical, HVAC for any trouble shooting problems and solutions
Ø Specifying, evaluating and approving requisitions and vendors quotations for execution and payment
Ø Pre-commissioning and commissioning buildings, snagging, attending meetings and eventually hand over to the management.
Ø Conduct fire safety inspection in compliance to civil defense authority and all government agencies requirements.
Ø Analyzes and evaluates computer data related to preventive, corrective tickets, breakdowns, materials, manpower in order to deliver sound decision and effective immediate action.
Operation & Maintenance Manager
Makshaff Services Co. Ltd - Riyadh, SA
April 2012 to November 2014 (2 Years)
P.O. Box 56888, Riyadh 11564 Kingdom of Saudi Arabia Al Khalediyah Farm and Resort is a private owned Company operated by His Royal Highness the Prince Khaled Bin Sultan Bin Abdulaziz. The private estate and farm 7 P a g e
was established in 1983, consisting of 2324 hectares, and located approximately 110 kilometers southwest of Riyadh. The farm has 550 hectares of developed landscaping, private estate palaces, 125 villas, buildings accommodations, swimming pools, waste water treatment plants, water treatment plants, equine hospitals, horse stables and shades, intensive livestock of sheep goat, quail and chicken houses, greenhouses, plantation of dates, citrus, cut flowers, nurseries. Various installation of electro-mechanical systems such as 29 deep turbine wells,32 standby generators, 3&5 mega-watts substations, 29 pump station and piping network.
Ø Manage the overall facility services requirement in the Farm both commercial and private estate, residential complex, expansion projects, water management, processing plant, cold storage (chiller & freezer), motorized fleet, deep well turbine pumps, pumps station and irrigation network, stationary engines (Generators), air handling units (centralized, package, split, window), building construction, and other Farm related maintenance activities.
Ø Conduct site visits, monitor maintenance performance output, capture problems areas and establish root causes and propose technical solutions for various field problems to facilitate smooth and safe workflow with enhance results. Ø Responsible for all aspects of work executed by engineers and supervisors regarding technical standards and company procedures related to compliance with regulatory, legal, quality and company requirements. Ø Approved calculations, technical notes, requisitions, specifications, drawings, design scopes, vendor technical bid, changes of design of the project. Ø Undertakes all maintenance requirements, project management including feasibility analysis and evaluation, cost estimating, design, implementation, project team and resources management, training and integration to current activities and practices in areas including the planning and development of new economically viable projects, performance improvement and system development. Ø Ensure for the operation that have cost effective and efficient with regards of the overall performance and day to day operations of Farm maintenance activities. Ø Formulate strategies and policies for the effective development of Farm maintenance activities incorporating these activities with ISO 2200 and 9001. Ø Evaluates equipment replacement program for all aged fleet for its economic viability and system components as required for proposed capital projects. Ø Coordinate, evaluates the preparation of annual budgets, capital expenditure programs and cost estimate in respect of all farm projects. Ø Undertakes monthly monitoring of all maintenance output and economic performance.
8 P a g e
Ø Ensuring the availability of timely written reports from engineers, supervisors covering their activities and assisting in the preparation of reports and other analysis related to all or some of the activities as required. Ø Ensures that timely action is taken by supervisors and Engineers to rectify problems and to deal effectively with priority issues and concerns. Ø Ensures that work output is produced in a cost effective and efficient manner and proposes new maintenance systems to fit as necessary the current requirements, obtaining help and advice from internal or external sources, as appropriate. Ø Provides general supervision over maintenance personnel, delegates authority, coordinates with supervisor in carrying out maintenance work, and gave maintenance team necessary assistance and advice in their work problems. Arranges maintenance schedules to meet climatic changing conditions. Ø Keeps informed of mechanical maintenance procedures and development in farm operations. Investigates or tests reliability, quality and service of various types of equipment, materials and tools used in maintenance work. Ø Inspects mechanical equipment, diagnosing faulty operation and determining causes of failure, specify maintenance requirements, and determines work methods to be used in the satisfactorily repairing and maintaining of the same. Ø Establish and develop procedures for ISO 2200 (food safety Management) and ISO 9001 (Quality Management), incorporating these procedures in the overall preventive maintenance program to all maintenance facilities strategically located in the branch.
Ø Review of the master plan and update the periodic maintenance procedures to fit the farm maintenance requirements.
Ø Prepare & revise work/ task sheet in order to improve farm maintenance and operations meting end user demand.
Ø Assists in ensuring that all required output is produced to agreed quality standards and takes action to ensure that the required quality control procedures are in place and that sampling, inspection and related activities are undertaken to provide the required level of quality assurance.
Ø Develops an awareness of and ensures compliance with all statutory legislation and regulations related to emission control, employment and health safety. Ø Encourages and maintains close personal contact between all levels of management and staff in order to develop and maintain a harmonious, committed and stable workforce.
Ø Develop an awareness of and utilizes knowledge of advances in relevant technologies taking full account of commercial realities. 9 P a g e
Ø Maintains effective employee relations in the department, keep the moral high, supervised and managed. Recommends the selection and upgrading salaries of personnel based on performance of company plans and submits evaluation report to the Farm Managing Director.
Ø Develops and enforces safety procedures and cooperates in developing safe working practices, protective clothing and devices. Ø Conduct a semi-monthly management meeting for Engineers, Supervisors, Technicians, Mechanics and 127 engineering maintenance personnel as a whole. Ø Provide coaching to Farm Executive Manager, section heads, field section heads, maintenance engineers, senior supervisors, planners, technicians to understand the work functions through effective transfer of skills to perform their work functions as part of career development.
SIGNIFICANT ACHIEVEMENT:
Ø Conducted site audit, drawn and implemented recovery measures that improved the quality of operation and maintenance, facility management, equipment reliability that eventually gained the trust and satisfaction of HRH Prince Khalid Bin Sultan Bin Abdul Aziz and led to the expansion of more 1,250 hectares agricultural land.
Ø Constructed and build the mud house palace landscaping and irrigation network around the vicinity of the palace grounds that save the HRH SR1,500,000 PAST WORK EXPERIENCE
Maintenance Division Head
Najdiyah Marketing Company Limited, Kingdom of Saudi Arabia May 2008 to April 2012 (4 years)
Ø Ensure in getting product and services to depots by proper communication between sales department and supply planning, administer and control the inventory systems in the region with minimum depot loss by ensuring that the Company policies are being followed, maintain and clean healthy depots, offices and accommodation by following the quality systems of the Company, build and maintain clear communication and cooperation with all internal and external interfaces.
Ø Undertakes the central control of all maintenance operation and requirements for all sales distribution vehicle and route display chillers, cold storage depot, dairy cow farm (Al Kharj and Sajir) providing logistic control of spare parts maintenance, cold store warehouse operation, strategic workshop facilities, and other logistical jobs as required.
10 P a g e
Ø Ensures that all fleet insurance work and activities is properly manage while claims is served in accordance of the agreed and specified insurance policy and contract. Ø Assist the Managing Director (MD) in cost effective operation of all maintenance
& logistic activities in day to day basis. Managing the maintenance cash flow in justified and appropriate manner.
Ø Formulate strategies and policies for the effective development of maintenance system flow of work from reporting, field mechanic and technician output up to the end users utilization.
Ø Evaluates equipment replacement program for all aged fleet for its economic viability and system components as required for proposed capital projects. Ø Coordinate, evaluates the preparation of annual budgets, capital expenditure programs and cost estimate in respect of all maintenance fixed assets proposals. Ø Undertakes monthly monitoring of all maintenance output and economic performance from all strategic maintenance facilities Supervisors and staff. Ø Ensuring the availability of timely written reports from supervisors covering their activities and assisting in the preparation of reports and other analysis related to all or some of the activities as required.
Ø Ensures that timely action is taken by supervisors to rectify problems and to deal effectively with priority issues and concerns.
Ø Assist in ensuring that work output is produced in a cost effective and efficient manner and proposes new maintenance systems to fit as necessary for the actual requirements, obtaining help and advice from internal or external sources, as appropriate.
Ø Conduct a scheduled branch management meeting for Supervisors, Technicians, Mechanics and workshop maintenance staff as a whole. SIGNIFICANT ACHIEVEMENT:
Ø Conducted site audit of all mobile refrigerated truck, sales freezer in 15 depots around the Kingdom and implemented recovery measures that improved the quality of operation and maintenance, facility management, equipment reliability that eventually resulted to increase 12% sale on product and increased the running mobile refrigerated trucks by 5% and the increased display freezers by 7% due to my persistent of repair the damaged units.
Workshop Manager – Central Workshop of more than 1,200 piece of equipment
Makshaff Services co. Ltd. - Al Khalediah Farm - Riyadh, SA February 1994 to April 2008 (14 years), Kingdom of Saudi Arabia 11 P a g e
Ø Responsible for day to day maintenance operation in commercial and private estate requirements, both hard and soft services such as, automotive workshops, expansion projects, water management, processing plant, cold storage, motorized fleet, deep well pumps, stationary engines (Generators), air handling units, pump station and piping network.
Ø Undertakes all maintenance requirements, project management including feasibility analysis and evaluation, cost estimating, design, implementation, project team and resources management, training and integration to current activities and practices in areas including the planning and development of new economically viable projects, performance improvement and system development. Ø Assist the O & M Manager in cost effective and efficient management of the overall performance and day to day operations of Farm maintenance activities. Ø Formulate strategies and policies for the effective development of Farm maintenance activities.
Ø Evaluates equipment replacement program for all aged fleet for its economic viability and system components as required for proposed capital projects. Ø Coordinate, evaluates the preparation of annual budgets, capital expenditure programs and cost estimate in respect of all farm projects. Ø Undertakes monthly monitoring of all maintenance output and economic performance.
Ø Ensuring the availability of timely written reports from supervisors covering their activities and assisting in the preparation of reports and other analysis related to all or some of the activities as required.
Ø Ensures that timely action is taken by supervisors to rectify problems and to deal effectively with priority issues and concerns.
Ø Assist in ensuring that work output is produced in a cost effective and efficient manner and proposes new maintenance systems to fit as necessary the current requirements, obtaining help and advice from internal or external sources, as appropriate.
Ø Provides general supervision over maintenance personnel, delegates authority, coordinates with supervisor in carrying out maintenance work, and gave maintenance team necessary assistance and advice in their work problems. Arranges maintenance schedules to meet climatic changing conditions. Ø Keeps informed of mechanical maintenance procedures and development in farm operations. Investigates or tests reliability, quality and service of various types of equipment, materials and tools used in maintenance work. 12 P a g e
Ø Inspects mechanical equipment, diagnosing faulty operation and determining causes of failure, specify maintenance requirements, and determines work methods to be used in the satisfactorily repairing and maintaining of the same. Ø Establish and develop preventive maintenance procedures, incorporating these procedures in the overall preventive maintenance program to all maintenance facilities strategically located in the branch.
Ø Review of the master plan and update the periodic maintenance procedures to fit the farm maintenance requirements.
Ø Prepare & revise work/ task sheet in order to improve farm maintenance and operations meting end user demand.
Ø Assists in ensuring that all required output is produced to agreed quality standards and takes action to ensure that the required quality control procedures are in place and that sampling, inspection and related activities are undertaken to provide the required level of quality assurance.
Ø Develops an awareness of and ensures compliance with all statutory legislation and regulations related to emission control, employment and health safety. Ø Encourages and maintains close personal contact between all levels of management and staff in order to develop and maintain a harmonious, committed and stable workforce.
Ø Develops an awareness of and utilizes knowledge of advances in relevant technologies taking full account of commercial realities. Ø Maintains
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