Customer Service Manager
Resume:
Stacy-Ann Barrow
Charlotte, NC 28273
**********@*****.***
Summary:
Dedicated individual who excels in prioritizing, multi-tasking and following through to achieve department goals. Ability to work in a high pace environment, handle high volumes of phone calls, while handling in-clients inquiries. Proficiency in customer service, flexible, punctual and hard-working individual with a drive to succeed.
Work Experience:
Piedmont Airlines, Charlotte NC
10/11/2021-Present
Customer Service Manager
●Coach and provide career development to the staff.
●Correct non-compliant behavior and impose disciplinary action as required.
●Understand and implement corporate culture into everyday routine.
●Manage a staff with varied duties to include supervisors and gate agents.
●Meet or exceed established performance goals. Maintain a safe working environment.
●Maintain cohesion between the American Airlines and American Eagle operation in locations where both exist.
●Know and apply American Eagle and American Airlines policies and procedures as outlined in the manuals; use them as they apply to your job.
●Ensure all flights are properly closed out/ ticket lift procedures are followed in accordance with current policies.
●Monitor and ensure proper handling of unaccompanied minors and all others requiring/requesting assistance. Research and respond to Customer relations/DOT-reportable complaints.
04/30/2021-10/10/2021
Air Transportation Supervisor
●Maintain ATS qualification.
●Conduct operating experience with new hire flight attendants.
●Conduct line checks online flight attendants ensuring compliance with regulations as well as company policy.
●Promote and communicate safety information throughout the organization.
●Maintain an open-door policy to avail self at all times to flight attendant trainees.
●Complete and maintain the appropriate training curriculum and required competency check.
●Maintain exceptional performance record.
●Build new hire flight attendants' self confidence in overcoming apprehension and anxiety associated with transition to line flying.
●Promote and communicate safety information throughout the organization.
●Perform other duties as required or delegated by the company.
03/2020-Present
Flight Attendant
●Continuously monitor all safety conditions and emergency equipment of the aircraft while on the ground and in flight.
●Respond quickly and effectively to aircraft emergencies by ensuring passengers are prepared and evacuations are expedient, safe and orderly.
●Respond quickly and effectively to medical emergencies by appropriately aiding passengers until qualified medical assistance is attainable.
●Perform a thorough PREFLIGHT CHECK of, and correctly operate, all onboard safety equipment including medical equipment and fire-fighting apparatuses.
●Perform a thorough Security Inspection of the aircraft prior to the first revenue flight of the day, if not already accomplished by a customer service agent.
●Perform awareness of special needs passengers such as unaccompanied minors, passengers with disabilities and elderly passengers.
●Graciously providing inflight service. Explain all safety equipment and verify that passengers are following safety signs and procedures
●Provide hospitality and customer service to passengers
●Greet passengers, monitor carry-on baggage, and direct passengers to assigned seats
●Maintain FA qualifications.
08/2017-11/2019
Columbia University Medical hospital, New York, NY
New Patient Coordinator/Medical Secretary
●Heart Transplant Competent in administrative operations, which consist of scheduling patient appointments, obtaining authorization and any related insurance issues.
●Screening patients thoroughly
●Knowledge of electronic medical record (EMR) IDX, Athena, CROWN(Allscripts)
●Demonstrated proficiency in computer skills, Microsoft word, excel, power point, adobe, outlook and gmail.
●Working in a high-paced office managing over 2000 heart transplant and heart failure patients, over 30 per day.
●Consistent compliance of patient’s confidentiality at all times.
●Ability to up-keep patient care and safety
08/2015-7/2017
Spring Ob/Gyn, New York, NY
Front Office / Medical Assistant
●Triaging and assessing patient before seeing the doctor.
●Demonstrated proficiency in venipuncture, autoclaving and schedule diagnostic testing
●Working in a high pace environment with over 30 patients a day per doctor.
●Front office including computer skills, electronic medical record (EMR), answering phones, filing and scanning.
●Obtain authorizations, pre-certifications, and referrals through health insurance companies
●Collaborated with physicians, labs and other health care facilities to ensure patient care
●Assist Physicians within office operating room surgery (Hysteroscopy)
5/2013-01/2016
Empire State Building, New York, NY
Observatory Host Manager
●Conducting training for new hires
●Managed guest service department with over 60 employees
●Communicated daily with upper management for staff schedule
●Resolve any guest related issue with prompt and appropriate resolutions.
Education:
12/2017
Metropolitan College, New York, NY
Master’s Degree in Business Administration, Health Services and Risk Management
12/2016
Metropolitan College, New York, NY
Bachelor Degree in Business Administration and Health Care Administration
08/2015
Mandl School, the College of Allied Health, New York, NY
Associate Degree in Medical Assisting
01/2012
New College Nottingham, England, UK
Oxford/Cambridge RSA Teachers’ Assistant Certificate
12/205
Western Technical College, La Crosse, WI
Level 2 Accounting Certificate
Skills:
Ground Security Coordinator
Complaint Resolution Officer
Microsoft Office (Word, Excel, Outlook, and PowerPoint),
Effective verbal communication, team player, time management, punctual, dependable, confident, respectful, problem solving, organized individual, clerical and leadership skills.
Knowledgeable of Qik, Sabre, Ground Event Tracker and Airportal and Teams.
Contact this candidate