Scrum Master Project Management

N J Y, CSPO, CAP, CSM

Laurel, MD *****

Cell: 240-***-****, E-Mail: ***.********@*****.***

CERTIFICATIONS

Security Clearance:

Public Trust

Project Management

Professional (PMP)

Certification

(Expected Jul 2020)

Certified Scrum Product

Owner (CSPO)

Certified Agile

Professional (CAP)

Certified Scrum Master

(CSM)

Life Cycle Logistics Level

1 Certificate, Defense

Acquisition

University

Contract Officer

Representative (COR)

Certificate, Defense

Acquisition

EDUCATION

Bachelor of Science in

Business

Administration/Infor

mation Systems Regis

University (Expected

Dec 2020)

SKILLS:

Office Tools:

MS Office Suite

2007/2010, MS

Project/Visio, MS

PowerPoint,QuickBooks

Pro, Mail Server/Web

Server, MS SharePoint,

SQL, Oracle HR &

Finance, Azure,

Peoplesoft

Accounting, Crystal

Reports, Enterprise

Solutions, E-Stars

Timekeeping, Kronos

PROFESSIONAL PROFILE

More than ten years of international and domestic broad-based experiences in business, management IT infrastructure, software development, energy, financials, healthcare and peace-keeping mission projects. Most of my responsibilities include total project management oversight, project scheduling, control, communication, procedure calibration, procurements, training, instruction and mentoring, research and development. Few of these projects includes $50 million security installation for reconnaissance and defense, software development projects ranging from $50k to

$10 million. Others are IT infrastructure installation projects, social welfare projects, Agile training, implementation of software development procedure, scheduling, cost and risk control coordination and stakeholder management. EMPLOYMENT HISTORY

Anthem Inc. Nov. 2019 – May 2020

Company Profile: The second largest Healthcare Insurance in the US Position: Senior Technical IT Project Manager/Delivery Manager

● Lead and manage multiple technical healthcare expansion projects, varying in size, to include multi-year programs

● Review and maintain detailed project financial trackers for projects, at least 1M in size or equal complexity, which provide detailed view of the project budget, forecasted spend, forecast-to-end projections and variance throughout project closure

● Develop project scope and maintain project schedules, budgets and resources using Microsoft projects

● Coordinate and manage all testing activities; SIT and UAT

● Coordinate all meetings with Stakeholders to ensure project deliverables met expectations

● Create project communication including status reports, presentations, meeting minutes based on update information, issue logs, deployment plans, project scorecards and project closure documents

● Manage and track all requirements in Jira and Confluence

● Prepared various business briefings using Powerpoint, MS Access and MS Projects to convey project status

● Remove any impediments that may prevent IT teams from achieving commitments

● Work with project teams’ resources to develop platforms, claims processing, eligibility files, and load providers within Anthem departments to include IT, Business Operations, Claims, Enrollment, EDI, Marketing, Systems Administration and Customer Relations

● Champion ongoing processes and best practices to support process improvement initiatives to implement best practices SwissLog Logistics April 2019 – Nov 2019

Company Profile: The warehouse logistic supportive company in robotic technology Position: Scrum Master

● Facilitated daily stand-ups, sprint planning, sprint demo, backlog grooming, and retrospective meetings

● Resolved conflict through open conversation, discussion, and decision making by focusing on scrum values of transparency, openness, honesty, and respect

● Forecasted team velocity for each iteration that is based on experience and leading the team from sprint to sprint

● Coached the team in effective Agile practices. Mentored individuals and interactions over processes and tools

Timekeeping, Team

Foundation Server

(TFS)

Operational Efficiency:

ITIL, Agile, Waterfall,

Scrum Methodologies,

SDLC, JIRA, Confluence,

CBFC, CISM, SAP,

VISO, SAMS - Expense

Report Management,

Oversite in

Management of

Infrastructure Rebuild,

Remedy Ticketing

Systems, Enterprise

CRM

Software Development

Skills:

Smartsheet,

Scrum/Agile, Agile

Release Management,

Pipeline Management,

Release Planning,

Team Level Release

Planning, Backlog

Management,

Establish Sprint

Dashboards, Exception

/ Impediment Reports

and Approval,

Scrumban and Kanban

methodologies,

Ariba/SAP, SOX Audit,

DOT Audits, FCC

Audits

Project Management:

Critical Path Method

(CPM), Earned Value

Management System

(EVM), Project

Scheduling/Control,

Requirements/Needs

Analysis, Project Data

Analysis, Statistical

Analysis, Work

Breakdown Structure

(WBS), Statement of

Work (SOW), Gantt/Flow

Chart, Performance

Simulation, Customer

Relation Management,

Project & Product

Lifecycle, Software

Development, Technical

● Facilitation and coordination of activities and personnel involved in the implementation and completion of these complex projects, identifying and coordinating dependences between the product road map and the delivery pipeline.

● Serves as the servant leader and champion to the teams by championing and cultivating a collaborative, high performing environment by displaying agile value and principles, in addition to building team cohesion, and fostering open and honest team communication.

●

NARDA Staffing IDC Technologies Nov 2018 – April 2019 Company profile: Skill development and economic growth for small to medium scale business development

Position: Senior Business Systems Analyst

● Expert level Analyst for the State of North Carolina’s Correction Enterprises

(NCCE) and Department of Information Technology (NC-DIT) ERP engagement project.

● Primarily responsible for development of business requirements, and the development and delivery of business process and IT application training materials for the state’s 27 Industrial production plants.

● Responsible for the identification of and documentation of the Enterprise’s current business processes, issues, value levers, metrics, and capabilities using a combination of document artifacts, specific to Business Process Model and Notation (BPMN), and verbal & diagrammatic input from NCCE business subject matter experts.

● Served as the business subject matter experts (SME) for the Enterprise conglomerate which include the State’s Correction facilities, warehouses, or any other NCCE designated location.

● Documentation of the current (‘as is’) and future (‘to be’) business process flows, business rules, function requirements, process flows, use case, user story documentation, and the strategic roadmap’s required steps, resources, cost, and timeline

● Review functional design materials to make sure it met requirements and was represented in the strategic roadmap with the use of Visio, PowerPoint and other MS Office tools

Wells Fargo Sept. 2018 – Nov. 2018

Company Profile: The world's fourth-largest bank by market capitalization and the fourth largest bank in the US by total assets

Position: Business Consultant: Project Manager/Scrum Master

● SCRUM Master of the Wells Fargo Product Solutions Quality & Compliance

(PSQC) team with direct reporting to the Enterprise Inventory and Reporting

(EIR) division; provide direction for the System Development Lifecycle

(SDLC), Hewlett Packard (HP) Application Lifecycle Manager (ALM), Enterprise SDLC processes, as well as change management in support of multiple data protection projects and project managers, and the alignment of Wells specific SDLC standards.

● Responsible for SCRUM and Agile coaching to various teams within the PSQC division specific to life cycle system management software, application lifecycle management and production support.

● Successfully deliver multiple enterprise services across globally diverse IT teams utilizing leadership, quality control, and project application.

● Collaborate and consult with key business partners and translate complex, technical concepts so that they are clearly understood while building trusted partnerships.

● Annotate issues and problems and work with the technical team to resolve these issues and document solutions for the user community.

● Support application teams by providing training, resolving questions, assessing user needs, recommending changes, user support.

● Prioritize workloads of self and the team using standard Agile ceremonies Writing/Business

Proposal Writing

Network Infrastructure

Support:

Router/Switch

Configuration,

LAN/WAN/Wireless LAN,

NIC,

Design/Implementation,

Cabling: Cat 5e/6,

PC/Laptop

Support/Repair/Mainten

ance, Desktop

Support/Help Desk/VoIP

Support, Network Design

& Implementation,

Active Directory, DHCP,

TCP/IP, DNS, VPN, IT

Security, Cloud

Technology,

Instructional & Training:

Classroom Expertise,

Curriculum

Development,

Instructional Design,

LMS (Learning

Management Systems),

Foundational Learning,

Computer-based Training

(CBT) Knowledge

Management, Learning

Collaboration/Outsourci

ng Training, Study

Guide, Curriculum

Design and

Development, Content

Management, Learning

Transformation Budget

Developing, Project

Tracking, Agile, Impact

Analysis, Gap Analysis

.

Internet Skills:

Search Engine

Optimization,

WordPress, HTML,

Dreamweaver, Blogging,

Online Marketing,

E-Commerce, Web

Analytics, Market

Analytics, Web

Presentation,

Whiteboard Script

Development.

such as release planning, backlog refinement, sprint planning, reviews & retrospectives.

BBVA Compass Bank, Birmingham, AL Aug. 2016 – June 2017 Company profile: A multinational financial services institution with global presence Position: Senior Technical Analyst – Project Management

● Lead the Process Transformation, Mobile, Android and iOS platforms and devices, and IT/IS service teams overseeing project’s lifecycle including, planning, change control and control planning, scope development, quality assurance, user acceptance testing, implementation, service maintenance phases, control planning, stakeholder management, consulting and collaborating with Multichannel platforms.

● Successfully delivered multiple enterprise services across globally diverse IT teams utilizing leadership, quality control, and project management skills.

● Designed the Business Platform Modules (BPM) flow diagrams using Visio

● Prioritized project tasks to support the Mobile and Tablet devices, as well as client acquisition and retention initiatives.

● Performed cross-functional team management to effectively manage client expectations in order to successfully deploy multi-channel strategies, Mobile and Tablet functionality, online Banking and portal solutions.

● Responsible for the control and management of project scope, schedule, quality, risk, disaster, budget allocations, vendor relations, contracts/purchase orders and lead the improvement in internal processes along with the industry best practices, implement risk mitigation options as appropriate, budget allocations keeping procurement, finance and management abreast of changes and timely product delivery and vendor contracts.

● Cultivated robust and sustainable working relationships with business and technology fostering cross-functional team environments evangelizing an Agile methodology approach (Scrum/Kanban).

Central Alabama Recipient Eligibility System (CARES) June 2015 – Aug. 2016 Company Profile: The State of Alabama Project for the redesign of Medicaid & Medicare Position: Project Manager/Scrum Master

● Experience using AGILE development methodology and toolsets for reporting, tracking, reviewing test cases produced through end-to- end and automated test-driven platforms.

● Managed project and team level requirements, project deliverables and milestones, Microsoft Team Foundation Server (TFS) work items, bugs, deliverables, builds, and source codes using Kanban and Scrum boards.

● Coordinated and tracked meeting decisions, open issues and action items; cross-program initiatives and training sessions while maintaining open dialogues with ADPH, Medicaid and Medicare and DHR clients on all projects.

● Agile coach to project’s Business Analysts, Quality engineers, and developers; focal areas: SCRUM, Kanban, and Kaizen methodologies.

● Thorough manipulation of CRM and Cloud technology software, methodologies, functionality platforms and their functionality modules. 401st Army Field Support Brigade (AFSB)/ U.S. Army Sustainment Command

(Dept. of the Army), Bagram Airfield, Afghanistan

Administrative/Operations Officer Aug 2013 - Jan 2015 Battle Captain/Operations Officer Mar 2013 - Aug 2013 Administrative Officer HR (Human Resources) Nov 2012 – Mar 2013 Company Profile: The best military organization in the world Position: Battle Captain/Operations Officers/Admin HR Administrative/Operations Officer Aug 2013 - Jan 2015

● Supervised the operations of Consolidated Camera Repair Facility/Program Management / which housed MX-Sensor, high definition thermal surveillance system, an Electro-Optical Infra-Red payload integrated on multiple ISR manned and unmanned platforms, BETSY Raid Tower Surveillance systems.

● Lead all coordinated ASA (ALT) liaison activities, included but not limited to, advising and staffing action within the 401st Brigade and Battalion, prioritizing to facilitate the needs of the ASA/ ALT FWD Director and leadership staff, as well PEO Theater Leads.

● Created, analyzed, and submitted technical reports such as Commanders’ Critical Incident Reports (CCIR), Serious Incident Reports (SIR), daily and weekly Situational Reports (SITREPs).

● Compiled, analyzed, and summarized financial data (such as project costs, salaries, expenses, facilities, equipment, etc.).

Battle Captain/Operations Officer Mar 2013 - Aug 2013

● Served as the Lead Operations Officer and Day Battle Captain for the Support Operations Center (SOC).

● Streamlined communications and tasking to accomplish the brigade’s mission, policies, programs, goals and objectives.

● Interpreted and disseminated classified information from Headquarters Department of the Army (HQDA), Army Material Command (AMC), Army Sustainment Command (ASC), United States Forward Command-Afghanistan

(USFOR-A), 1st Theatre Sustainment Command (TSC) and subordinate commands in accordance with policies, regulations and reporting methods.

● Strategically monitored intelligence and threat data, compiled data calls for the Army Staff on overly sensitive events. In addition, developed, coordinated, and participated in Command level input on actionable events, crisis management and incident response actions to higher HQ for over 30,000 personnel.

● Reviewed, commented on and provided recommendations to regulations, studies, staff papers, and other documents related to operational issues.

● Determined stated and implied tasks and their impacts on the Command's mission and resources, through an analysis of time-sensitive message traffic and of unclassified new service reports.

● Prepared and presented written and verbal information and decision briefings for the Deputy Chief of Staff for Operations (DCSOPS) and Commanding General

(CG) based upon research and analysis of operational issues Administrative Officer HR (Human Resources) Nov 2012 – Mar 2013

● Performed and executed civilian and military personnel activities, including but not limited to, recruitment, sourcing and identifying qualified candidates for Brigade and Battalion level positions, management and employee relations, manpower, utilization, strength and performance management, Automated Time Attendance and Production System (ATAAPS), performance appraisals, for over 30,000 personnel throughout the Coalition Joint Operating Area-Afghanistan

(CJOA).

● Developed and maintained an automated database for controlling internal suspense; to include recurring periodic, gains and loss reports, status of hiring actions and clearance checks, Merit and Performance awards, and manning requirements.

● Sourced resume and pertinent hiring material to area managers, scheduled phone or web-based interviews, coordinated in-processing documentation, plans and orientation dates candidates deemed qualified, compiled and administered exit interviews and out-processing documentation for Brigade and Battalion staff.

● Subject matter expertise to Brigade management and hands-on support in the execution of HR issues; which included disciplinary and adverse actions, grievances, performance management and adverse actions; special projects, sensitive personnel actions and the interpretation of HR regulations in accordance with the Federal Code of Regulations, directives, and policies and procedures.

● Planned, developed, and issued instructions to maintain and improve operations and provide the Brigade with optimum manning, staffing and personnel support to ensure combat readiness.

● AFSB liaison attendee for meetings, conferences and training sessions with management, operating officials, USFOR-A/ARCENT and AFSB personnel Liaised with the AFSB, Civilian Personnel Advisory Center (CPAC), the Army Materiel Command and the Army Sustainment Command to obtain, clarify, or submit information pertinent to HR issues or special assigned projects.

● Implemented solutions to eliminate or reduce significant bottlenecks and barriers to production, to promote team building, and to improve business practices.

● Prepared, processed, and routed all Requests for Personnel Action (RPAs) in support of civilian personnel management.

● Developed, organized and executed contracts, vendor relationships and client screenings for job fairs targeted specific market-based clients; specifically, that of the Military and Medical communities.

● Managed day-to-day operations of the Common Access Card (CAC) office for Brigade and Battalion staff, as well those of affiliating agencies.

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