Customer Service Help Desk
Resume:
Vivian A. Rice
Steger, Illinois 60475
Phone: 708-***-****
E-mail: ********@*******.***
Qualifications Summary
Highly personable Customer Service Professional with over 10 years of experience in clerical, and call-center operations. Dependable, conscientious and results-oriented in Information Service with experience working with AS400 and related computer solving. Background includes technical support, printers, maintaining the Help Desk database and liaison with Level 2 technicians. Recognized by management for discretion in handling sensitive information discreetly and professionally. Ability to diffuse difficult situations effectively and with a sense of humor. Excellent communication and team-playing skills.
Talent for identifying customer needs and giving the appropriate service.
Demonstrated ability to gain customer trust and provide exceptional follow- up, leading to increased repeat and referral business.
Expertise in resolving escalated customer service issues.
Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel).
Professional Experiences
World Class Distribution August 2018 - Present
Clerk
Setup for production
Count product for production
Close stores after production
Assist with moving production to run smoothly
Receiving and counting the product
The Pointe at Kilpatrick December 2015- July 2018
Receptionist
Answer phones
Set up transportation
Charting for nursing
Various clerical duties as needed
Community Care Services September 2014 – February 2016
Home Health Aide
Bathe client daily
Dress client
Transfer client to wheelchair
Prepare meals daily
Mayfield Care Center December 2013 – June 2014
Admissions Director
Review referrals
Run financials
Coordinate rooms for admissions
Conduct tours of Facility
Admitting residents
Daily census
Mayfield Care Center November 2011 – December 2013)
Administrative Assistant
Greet residents, family and guest cordial and friendly at all times.
Census
Clerical duties
Answer the phones
Input new residents into the ECS database
Assist with transportation for residents
Assist with Admissions
Give Tours to family members
United States Postal Services October 2010 – June 2011)
Temporary Casual Mail Handler
Separate the mail into its appropriate zip code zone
Metropolitan Pier & Exposition Authority January 1999 – November 2009
Help Desk Technician IT Department
Work closely with the Level 2 technicians to provide excellent customer service. Provide technical support for MPEA employees. Answer 85-90% of the Help Desk calls and provide customer service. Maintain the Help Desk database by assigning the appropriate contact person for resolution. Log in all information in the Help Desk database for MPEA employees.
Resolving computer problems in a timely manner.
Changing network passwords
Customer service for internal and external employees
Setting up computers, re-imaging computers and replacing toner cartridges.
Recognized by management for discretion in handling sensitive information professionally and confidentially.
Computer Operator September 1995 – January 1999
Re-setting and changing AS400 passwords for exposition employees. Monitoring the AS400 by moving jobs to different subques. Daily back-ups for the AS400, ipls and starting up the subsystems on the AS400.
Decollate and burst reports for internal employees.
Created a training guide and trained Service Managers on how to line-up, print and burst invoices, soft sheets and hard cards.
Responsible for running checks for the Accounts Payable Department.
Maintaining labels for all packages coming in.
Rush Presbyterian Anchor Lightweight Management 1988 – 1991
Administrative Assistant
Provided customer service to the patients, schedule appointments, dispense patients’ weight supplements. Worked closely with the nutritionist. Collected all payments and kept the books for the department.
Responsible for answering the phones.
Filing and typing correspondences.
Setting up meetings for the nutritionist.
Keeping patients’ charts.
Education and Training
Metropolitan Business College, Chicago, IL / Garrett High School, Char. S.C.
Secretarial Studies General Studies
Hospitality Academy, Chicago, IL
Training Program
Certificates – Secretarial Science/Food Sanitation License/G.E.D.
References Available Upon Request
Contact this candidate