Customer Service Team Member
Resume:
Tory R Schmeir
Denver, CO 80205
***********@*****.***
OBJECTIVE
I am eager to use my professional role as a bartender and server and use my customer service skills to build a long-term relationship with your establishment
EDUCATION —
EXPERIENCE
Legacy High School, Broomfield, CO
Aug. 2004- May 2009
Heritage Career College, Denver, CO
July 2010- Dec. 2012
Front Range Community College
Jan. 2023- Present
May 2019- May 2021
Security/ Supervisor Argus Event Staffing
Lead group of 10-12 teammates in security
Worked magtometers to get employees and guests in and out of a building in a fast paced working environment
Preventing guests from coming into a concert or sports facility with weapons or outside food and drinks into the venues.
May 2022- Oct 2022
Team Member/ Bartender/ Server Boondocks Family Fun Center
ID checked every guest sitting at the bar
Took food and beverage orders for the restaurant and for the bowling lanes.
Made drink orders to state regulations
Cash and credit card handling
Keeping the bar stocked, clean, and organized and prepped of the next day
Nov 2022- May 2023
Team Member/ Customer Service Associate Walgreens
Greet all customers as they enter the store
Help customers find what they are looking for
Check guests out at the checkout line
ID check guests who purchase anything that is government regulated (i.e. cough syrup, tobacco products)
April 2024- November 2024
Head Hostess/ Server Assistant Denver Chophouse
Answer phone calls, take messages when needed for management
Book reservations
Check guests in for their reservations
Seat guests at table or booth
Move tables around when needed for larger parties
Keep tables clear of debris, and appetizer plates when the main entre comes
Refill water glasses and non-alcoholic beverages for servers
Grab to-go boxes and bags for guests
Keep an even head count for all servers
Frequent bathroom checks to keep debris off the floor
Take to-go orders and payments
KEY SKILLS —
COMMUNICATION
Communication
Customer Service
Dependable
Hard worker
Fast Learner
Team Player
Self-Starter
I always had great feedback from guests who came to concerts that I made there nights enjoyable and made them feel safe. I was able to communicate with each guest in a professional manner which in turn I had regular guests come back time and time again.
LEADERSHIP
I was in a leadership position in all the jobs I have worked at since I was 18. But recently in the last 4 years I was a supervisor at an array of event venues for concerts and/ or sporting events. I not only lead my teams to excellency, but I also was a teammate as well and jumped in when I was needed.
REFERENCES
Available upon request
Contact this candidate