Customer Service, Cash Handling, Delivery Driving, Ambulance Driving
Resume:
Rikkie Armes
Greenwood, IN *****
*************@*****.***
Efficient and detail-oriented customer service professional with 11 years of experience in various roles, including customer service, sales, and delivery driving. Proven skills in time management, cash handling, and organizational skills. Possess a strong background in retail sales, food service, and automotive maintenance. Currently pursuing a GED.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Ambulance Driver
Heartland Ambulance Service-Indianapolis, IN
August 2022 to May 2023
1. Customer service
2. Ambulance Driver
3. EMT helper
4. Patient loading and unloading
5. Kept truck cleaned,organized, and sanitized inside and outside at all times 6. Time management
7. Kept items cleaned,stocked and organized and sanitized for EMT and Patients 8. patient Transportation
• Operated ambulance vehicle in a safe and efficient manner, adhering to all traffic laws and regulations
• Responded promptly to emergency calls, ensuring timely arrival at the scene
• Provided immediate medical assistance to patients in critical condition, administering CPR and basic life support techniques as needed
• Transported patients safely to hospitals or other healthcare facilities while maintaining patient comfort and stability
• Communicated effectively with dispatchers, receiving detailed information about each call and providing updates on patient status
• Collaborated with paramedics and other healthcare professionals to assess patient needs and develop appropriate treatment plans
• Maintained accurate records of each transport, documenting vital signs, medications administered, procedures performed, and any changes in patient condition
• Participated in ongoing training programs to stay updated on new medical procedures, emergency response techniques, and safety protocols
• Followed infection control protocols to prevent the spread of diseases within the ambulance environment
• Performed routine inspections of ambulance equipment and supplies, ensuring they were properly stocked and functioning correctly
• Managed communication devices such as radios or mobile data terminals (MDTs) efficiently for effective coordination with dispatchers or other emergency personnel
• Demonstrated strong decision-making skills during high-pressure situations by prioritizing tasks effectively for optimal patient care outcomes
• Ensured compliance with local regulations regarding ambulance operation including licensing requirements
• Coordinated with law enforcement agencies or fire departments during joint operations involving multiple emergency responders
• Assisted paramedics with advanced life support interventions when necessary under their guidance or supervision
• Provided emotional support to patients or family members during transportation by demonstrating empathy
• Collaborated closely with hospital staff upon arrival at the destination, providing accurate handover reports and assisting with patient transfer
• Implemented defensive driving techniques while operating an ambulance vehicle in order to minimize risks on the road
• Maintained confidentiality of sensitive patient information according to HIPAA guidelines
• Managed documentation related to vehicle maintenance, fuel consumption, and mileage for reporting purposes
• Maintained a clean and organized ambulance interior to create a safe and comfortable environment for patients
• Demonstrated excellent communication skills when interacting with patients, their families, or bystanders at the scene of an emergency
• Responded calmly and professionally during stressful situations, ensuring a calm environment for patients in distress
• Assisted in lifting and transferring patients using proper body mechanics to prevent injuries to both the patient and oneself
• Collaborated with healthcare facilities to coordinate inter-facility transfers of stable patients requiring specialized care
Deli
Kroger-Mooresville, IN
July 2020 to October 2021
1. Deli worker
2. Meat and cheese cutting
3. Customer Service
4. Kept deli area and items cleaned, sanitized,stocked and organized at all times 5. Kept track of low stocked items, out of date items
• Prepared and assembled a variety of deli products such as sandwiches, salads, and wraps according to customer preferences
• Maintained cleanliness and sanitation standards in the deli area, ensuring compliance with health regulations
• Managed inventory levels by monitoring stock levels and placing orders for ingredients and supplies as needed
• Operated deli equipment including slicers, grills, ovens, and fryers in a safe manner following proper procedures
• Provided excellent customer service by greeting customers, taking orders, and answering questions about menu items
• Assisted in training new employees on deli operations including food preparation techniques and safety protocols
• Ensured food quality by inspecting ingredients for freshness and adhering to portion control guidelines
• Collaborated with team members to ensure smooth operation during busy periods while maintaining high-quality service
• Handled cash transactions accurately using POS system while providing friendly interactions with customers at checkout
• Implemented effective merchandising strategies to showcase deli products attractively for increased sales
• Resolved customer complaints or concerns promptly and professionally to maintain customer satisfaction
• Performed daily cleaning tasks such as sanitizing surfaces, washing dishes, sweeping floors, and emptying trash bins
Cashier/Sales Associate
Dollar General-Mooresville, IN
January 2018 to November 2019
1. Cashier
2. Stocking shelves
3. Customer service
4. Kept store cleaned and organized inside and outside 5. Kept shelves cleaned and organized
6. Time management
7. Kept track of low, missing,stolen and out of date products
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in implementing new cash handling procedures to improve accuracy and reduce errors
• Collaborated with the loss prevention team to identify and prevent fraudulent activities at the checkout counter
• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
• Developed rapport with regular customers by remembering their preferences and providing personalized service
• Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
• Performed opening/closing duties including counting money in the register before/after shifts
• Maintained confidentiality of sensitive financial information during transactions
• Achieved consistently high scores on mystery shopper evaluations through exceptional service delivery
• Collaborated with other departments such as receiving or merchandising teams to ensure efficient operations
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Trained new employees on operating cash registers effectively
• Suggested alternative products when requested items were out of stock
• Assisted in inventory management by monitoring stock levels at the checkout counter
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
• Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Collaborated with the store management team to resolve pricing discrepancies or product returns
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
Delivery Driver
Papa John's-Mooresville, IN
July 2018 to June 2019
1. Delivery Driver
2. Kept store cleaned,stocked and organized when not doing deliveries 3. Customer service
4. Money handling
5. Time management
• Ensured the safe handling and transportation of fragile or perishable items
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Delivered packages and goods to customers in a timely and efficient manner
• Adhered to all traffic laws and regulations while operating company vehicles
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
• Collaborated with dispatchers to coordinate daily delivery schedules
• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally
• Followed established safety protocols for loading/unloading packages or goods from the vehicle
• Maintained cleanliness and organization of company vehicles at all times
• Reported any vehicle maintenance or repair needs promptly to the appropriate department
• Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
• Efficiently handled cash transactions when required for COD (Cash on Delivery) orders
• Utilized GPS navigation systems or maps to determine optimal routes for deliveries
• Completed an average of XX deliveries per day with a XX% on-time rate
• Received multiple commendations from customers for exceptional service
• Increased overall efficiency by implementing new delivery tracking software
• Reduced fuel costs by XX% through effective route planning
• Achieved a customer satisfaction rating of XX% based on feedback surveys
• Assisted in warehouse operations during downtime periods as needed
• Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays
• Maintained a clean driving record throughout employment tenure
• Cultivated positive relationships with regular customers through friendly interactions Automotive Technician
Bauer Tire-Spencer, IN
June 2008 to January 2012
1. Oil changes
2. Auto Repair and maintenance
3. Tire repair,rotation, changing, mounting and balancing 4. Kept office and garage areas stocked, cleaned and organized 5. Customer service
6. Money handling
7. Order taking and placing
8. order pickups and drop offs
9. Errand running for my boss
10. Cashier
• Performed diagnostic tests and troubleshooting on various vehicle systems, including engine, transmission, electrical, and suspension
• Conducted regular maintenance services such as oil changes, tire rotations, and brake inspections to ensure optimal performance and safety
• Repaired or replaced faulty components in accordance with manufacturer specifications and industry standards
• Ensured compliance with safety regulations by following proper procedures for handling hazardous materials and operating equipment
• Maintained detailed records of all repairs performed, parts used, and labor hours for billing purposes
• Collaborated with service advisors to communicate repair recommendations to customers effectively
• Utilized computerized diagnostic equipment to identify complex issues and provide accurate repair solutions
• Assisted in inventory management by monitoring stock levels of commonly used parts and placing orders as needed
• Stayed updated on the latest automotive technology advancements through ongoing training programs and workshops
• Completed repairs within specified timeframes while maintaining high-quality workmanship
• Demonstrated strong problem-solving skills by identifying root causes of recurring issues and implementing effective solutions to prevent future occurrences
• Contributed to a positive team environment by collaborating with colleagues on challenging repair projects or sharing knowledge/expertise
• Provided exceptional customer service by addressing inquiries, explaining repairs in layman's terms, and resolving any concerns or complaints promptly
• Performed pre-purchase inspections for used vehicles to assess their condition accurately
• Diagnosed complex electrical problems using wiring diagrams, schematics, multimeters, oscilloscopes
• Installed aftermarket accessories such as audio systems or navigation units according to customer preferences
• Maintained a clean working area at all times adhering to safety guidelines
• Investigated unusual noises or vibrations reported by customers during test drives ensuring thorough diagnosis before recommending repairs
• Used specialized tools like scan tools or lab scopes for advanced diagnostics
• Served as a mentor to junior technicians, providing guidance and support in their professional development
• Collaborated with parts department to ensure availability of required components for timely repairs
• Performed engine tune-ups, including spark plug replacement, ignition timing adjustment, and fuel system cleaning
• Dismantled and reassembled engines or transmissions for major repairs or overhauls
• Conducted emissions tests and inspections to ensure compliance with environmental regulations
• Maintained a high level of accuracy in diagnosing problems by utilizing technical manuals and online resources
Laundry Attendant/Housekeeping
Valley nursing home-Bloomington, IN
December 2007 to November 2010
1. Laundry attendant
2. Housekeeping attendant
3. Customer Service
4. cleaned, sanitized and organized patient rooms
5. Helped patients with any needs
• Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment
• Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and sanitizing surfaces
• Managed inventory of cleaning supplies and restocked as needed to ensure efficient operations
• Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out times
• Responded promptly to guest requests for additional amenities or services, providing excellent customer service
• Adhered to established safety protocols and procedures while handling cleaning chemicals and operating equipment
• Collaborated with housekeeping team members to ensure timely delivery of clean linens to guest rooms
• Followed proper procedures for handling lost-and-found items reported by guests or fellow employees
• Maintained cleanliness of laundry area by regularly wiping down machines and organizing supplies
• Inspected linens for stains or damages before returning them to circulation or sending them for repairs/ replacements
• Assisted with laundry duties such as washing, drying, folding, and sorting linens according to hotel standards
• Implemented time-saving techniques in daily routines resulting in XX% increase in productivity Cashier and customer service
Circle K-Bloomington, IN
April 2008 to July 2009
1. Cashier
2. Customer Service
3. Stocking shelves
4. keeping store inside and outside cleaned and organized at all times 5. Money counting and handling
6. Keeping track of store items and products that got low, stolen or lost 7. Time management
• Processed customer transactions accurately and efficiently, handling an average of XX transactions per hour
• Provided exceptional customer service by greeting customers, answering inquiries, and resolving complaints in a timely manner
• Maintained a clean and organized checkout area, ensuring a positive shopping experience for customers
• Assisted with inventory management by monitoring stock levels and notifying management when products needed to be replenished
• Achieved consistently high scores on customer satisfaction surveys, receiving XX% positive feedback from customers
• Operated cash register and handled cash transactions with precision, maintaining 100% accuracy in balancing daily sales
• Cultivated strong relationships with regular customers through personalized interactions and remembering their preferences
• Collaborated with team members to ensure smooth operations during peak hours, effectively managing long queues and minimizing wait times for customers
• Trained new cashiers on proper procedures for handling cash transactions and providing exceptional customer service
• Demonstrated excellent problem-solving skills by quickly resolving issues related to pricing discrepancies or product availability
• Suggested additional products or services to enhance the customer's shopping experience, resulting in increased sales revenue by XX%
• Maintained knowledge of current promotions, discounts, and loyalty programs to inform customers about potential savings opportunities
• Handled returns and exchanges efficiently while adhering to company policies regarding refunds or store credits
• Investigated discrepancies in cash register balances at the end of each shift, identifying errors promptly for accurate reporting purposes
• Fostered a positive work environment by collaborating with colleagues on team-building activities such as organizing employee recognition events
• Demonstrated proficiency in operating various types of POS systems including scanning barcodes, processing credit card payments, applying discounts or coupons
• Maintained confidentiality when handling sensitive information such as credit card details or personal identification numbers
• Leveraged active listening skills to understand customer needs accurately before offering appropriate solutions or recommendations
• Praised by supervisors for consistently meeting or exceeding sales targets through upselling techniques
• Collaborated with the loss prevention team to identify and prevent fraudulent activities, ensuring a secure shopping environment for customers
• Managed cash register float by accurately counting money at the beginning and end of each shift
• Assisted in training new hires on company policies, procedures, and customer service standards
• Served as a subject matter expert on product knowledge, providing accurate information to assist customers in making informed purchasing decisions
• Implemented time management strategies to ensure efficient checkout process during busy periods
• Resolved conflicts between customers by remaining calm, empathetic, and finding mutually beneficial solutions
Receptionist
Workforce development-Spencer, IN
February 2004 to September 2007
• Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
• Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
• Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
• Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
• Managed office supplies inventory by monitoring stock levels and placing orders when necessary
• Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
• Implemented an electronic visitor management system that improved efficiency in tracking visitors' arrival/departure times by XX%
• Created detailed reports on daily activities such as visitor traffic, phone call volume, and appointment scheduling metrics
• Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
• Greeted and welcomed visitors, providing a positive first impression of the company
• Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
Education
GED
Graduation Alliance - Greenwood, IN
May 2020 to Present
Skills
• Cashiering (10+ years)
• Food Service (3 years)
• Delivery Driver Experience (10+ years)
• Kitchen Experience
• Food Preparation (3 years)
• Food Safety (2 years)
• Food Handling (3 years)
• Merchandising
• Retail Sales
• Driving (10+ years)
• Computer Operation (3 years)
• Cash Handling (10+ years)
• Cleaning Experience (2 years)
• Tire service (6 years)
• Oil change (6 years)
• Customer service (10+ years)
• Front desk (6 years)
• Cash register (10+ years)
• Sales (10+ years)
• Communication skills (10+ years)
• Van driver
• Cash handling (10+ years)
• Time management (10+ years)
• Organizational skills (10+ years)
• Detailing (10+ years)
• Car wash
• Paratransit
Languages
• English - Expert
Links
https://profile.indeed.com/p/rikkiea-wjfx39l
Certifications and Licenses
Driver's License
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