Customer Service Representative
Resume:
Angelica Etheridge
Folsom, CA *****
*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Neurology liaison
VCA Sacramento veterinary referral center-Sacramento, CA April 2024 to Present
• Vet assistant
• Scheduling
• Communicates with patients or clinical staff
Client Service Representative
VCA Sacramento Veterinary Referral Center-Sacramento, CA July 2022 to Present
• Performed data entry for Clients and Doctors
• Managed client records
• Performed customer service surveys
• Provided policy and service information
• Answered calls from Clients, insurances and other vet hospitals
• Answered general questions
• Resolved customer information and complaints
• Responded to claim inquiries
• Responsible for cashier duties
• Filling medications
• Respond to emergency & critical situations for patient Sitter
Self owned-Sacramento County, CA
June 2012 to Present
• House sitting - assuring that the house secured.
• Pet sitting - assuring pets are safe, fed and walked.
• Babysitting - assuring kids are safe, entertained and fed. Customer Service Representative/Stylist
David's Bridal-Sacramento, CA
March 2022 to May 2023
• Provided assistance to clients
• Answered phone and assisted clients with changes
• Assisted customers in person
• Created customer appointments
• Scheduled reservations for customers
• Operated the cash drawer
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
Customer Service Representative
Comfort Inn by Choice Hotels-Rocklin, CA
August 2021 to November 2021
• Checking in and out clients
• Preparing breakfast
• Cleaning
• Welcoming customers
• Answering phones
• Security
Front Desk Receptionist
Planet Fitness-Rancho Cordova, CA
July 2020 to August 2020
• Front Desk - greet all customers, assure that all guests complete & sign release of liability waiver & have memberships.
Reason for leaving: Closed because of covid
Flight Crew
Mojo dojo defy extreme / Defy sacramento-Sacramento, CA July 2018 to December 2019
• Front Desk - greet all customers, assure that all guests complete & sign release of liability waiver while scheduling parties.
• Park - Enforce rules and safety inside the facility.
• Party Host - insure that my party guests are severed during their stay with then their scheduled time. Reason for leaving: New management
Sales Associate
Rosemont High School-Sacramento, CA
September 2014 to May 2017
• Greeted all costumers
• Selling the company's product and service
• Kept store clean
• Restocked shelves
• Created inventory of products
Reason for leaving: Graduated
Education
G.E.D
Rosemont High School - Sacramento, CA
September 2013 to June 2017
Skills
• Cashier (5 years)
• Communications
• Sales (5 years)
• Pet Care (10+ years)
• Customer Service (4 years)
• Inventory (1 year)
• Sales Support (2 years)
• Pet Sitting
• Animal Care
• Dog Handling
• Front Desk
• Babysitting
• Animal Handling
• Food Preparation
• Childcare
• Caregiving
• Nannying
• Front desk
• Typing
• Medical records
• Customer service
• Hospital experience
• Windows
• iOS
• Presentation skills
• Google Docs
• Serving
• Cash register
• Cash handling
• Teaching
• Guest services
• Hotel experience
• Customer relationship management
• Social media management
• Web design
• Medical terminology
• Childcare
• Sales
• Interviewing
• Writing Skills
• Animal Restraint
• Help Desk
• Data collection
• Driving
• Anatomy knowledge
• Help desk
• Animal restraint
• Veterinary experience
• Medical receptionist
• Computer skills
• Microsoft Excel
• Restaurant experience
• Office experience
• Social media marketing
• Physiology knowledge
• Patient service
• Patient care
• QuickBooks
• Working with people with disabilities
• Analysis skills
• Call center
• Microsoft Access
• Workday
• Human resources
• Customer support
• English
• Medical office experience
• Data entry
• Communication skills
• Direct sales
• Photography
• Veterinary Assistant
Certifications and Licenses
Driver's License
Assessments
Work motivation — Proficient
January 2024
Level of motivation and discipline applied toward work Full results: Proficient
Customer service — Proficient
May 2023
Identifying and resolving common customer issues
Full results: Proficient
Medical receptionist skills — Proficient
November 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer focus & orientation — Proficient
May 2023
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient February 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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