Customer Service Social Worker
Resume:
VANNESSA E. SANCHEZ
Simi Valley, CA 93063
**********@***.***
EDUCATION
Moorpark College Moorpark, CA
Art of Child Development/ Social worker
Pierce College Woodland Hills, CA
Certificate of education for children with special needs
Twelve unit course Preschool Certificate
PROFESSIONAL EXPERIENCE
August 6, 2018 UCLA
Patient Communication Floater
Answered for different ques including EIMG, Hem/Onc, Internal medicine offices in SFV, SM, WW, South Bay, Simi Valley, & Montecito. Cardiology, Geriatrics, Alzheimer & Dementia, MPCCC, Gender Health, GI, Endo, Urology, Uro-Gyn, Gynecology, PRIN, Orthopedics, FHC, & Pediatrics.
Epic
EMR
CICARE
Nurse triage
PAC
Medical terminology
Microsoft Office Suite
Register new patient and insurance verification, Schedule complex appointments for various practices
Interact with provider and other medical professionals regarding scheduling, prescriptions, urgent symptoms, requested patient inquiries while abiding by company policies, procedures, and guideline.
Quickly respond to and resolve all customer service issues in a timely and professional manner
Locate, pull and update medical records for appointment and incomplete patient demographics
Great communication and interpersonal skills
Outstanding customer service & excellent quality
Strong problem-Solving aptitude
Exceptional telephone etiquette
Excellent multi-tasking ability
Answered an average of 85-90 calls per day by addressing customer inquiries, demonstrating empathy, solving complex problems while effectively following CICARE services policies and procedures.
June 1997 Vista Driving & Traffic School
Manager/Executive secretary/Driving and Traffic school Instructor
Communication skills
Ability to monitor employee performance
Demonstrate working knowledge and expertise good decision making
Work in excel, windows, and word
Maintaining files
Handling incoming and outgoing calls/directing telephone inquires
Receiving and sending E-Mails
General correspondence, developed ability to work in a fast paced environment. Maintain all records keeping procedures without error.
Thorough knowledge of motor vehicle insurance laws and regulations.
Proven ability of handling automobile in emergencies and excellent troubleshoot skills.
October 2016 US Postal Service
Postal Service Clerk
Inspect shipments for damage or sorting issues.
Track mail movements through facility.
Help management resolve shipment and routing problems.
Observe equipment performance and monitor accuracy. Setup outgoing pallets securely to ensure safe transport.
Unloaded incoming mail trucks and moved items to staging area.
Prepared shipments to be loaded on outgoing mail trucks.
Kept work areas organized and neat to minimize hazards.
Safely operated lift sorting and moving equipment, performing daily shift change inspections. Maintained optimal levels of productivity and accuracy.
February 2015 LA CARE
Child Care Provider
Create Favorable classroom environment to children
Help children taking part in program services
Implement curriculum
Help in selection of books instructional materials
Maintain records of children’s behavior and progress and provide updates to parents
Maintain a safe environment based on security standards
Offering the children activities that support bodily, emotional, academic and social growth. Aiding children in discovering interests, increasing talents, building confidence and learning how to correctly work independently and within a group.
Read to toddlers and teach them painting, drawing, handicrafts, and songs
January 2013 Easter Seals
Teacher
Experienced in developing and implementing programs that assist in early childhood development
Hands on experience in implementing early age curriculum in accordance to school directives and guidelines
Planning activities based on a child’s interest. Teaching children through structured play, and tidying up the classroom at the end of a lesson
Motivating and stimulating children’s learning abilities, and building relationships with parents
Submitting weekly lesson plans, and DRDP experience
Possess current First aid and CPR card, and TB
February 2012 Gift of Language
Spanish Teacher
Assistant Instructors for high prestigious school with established Spanish immersion program
Acted as role models for that students and work to keep a neat and safe class atmosphere
Created day to day activities that keep students active and engaged
Wrote lesson plans, getting together with students and documentation of learning are crucial
Aiding with creating and applying the daily lesson plan, recording learning activities and projects
Use over sized flashcards to introduce students to the foreign language. This system has a visual and very effective approach to learning language that engages the student right away. The child is able to use these over sized flash cards and make various sentence strings. Once vocabulary is acquired using these visual aids, the child is encouraged to transfer the knowledge to other flash cards and authentic, real life scenarios. Other images, games and objects are brought into the classrooms to create a real life scenario for the student to be immersed in the target language.
Keep adding new vocabulary and sentence structures and students read and “speak” and modify the structure of the sentences by moving the flash cards around. Repetition of these activities develop fluency, proficiency and comfort in the target language.
January 2008 Cheers to you
Afterschool childcare Coordinator
Handle the tasks of assisting the child development specialist developing developmental program and activities for preschool populations
Perform responsibilities of providing support with various educational activities in an appropriately designed preschool setting
Responsible for providing feedback to parents regarding children’s activities, behavior, and development, and responded to all parents concerns as they arise.
Responsible for maintaining educational programs and daily attendance records.
Handle responsibilities of monitoring supply inventory and organizing storage of supplies.
Monitor and oversee children in playing and learning activities.
Attend workshop, conferences and classes for professional development.
Deep ability to communicate effectively, both orally and in writing.
Strong ability to understand and follow specific instructions and procedures.
Exceptional knowledge of play, reading, and quiet-time activities for children.
Deep Understanding of a safe environment for children .
Provide clinical nursing care to developmentally delayed and disabled children at home and school.
VOLUNTEER EXPERIENCE
Bunora Development Center Reseda, CA Volunteer for the special needs preschool group. One to three day out of the week. Also assisting the teachers with their daily duties and class lessons.
CSUN Preschool Laboratory Northridge, CA Behavior Evaluation on preschool children Studied the nature, behavior and reactions of the concerned person and evaluates their behavioral tendencies. Converse with subjects, observe their reaction to different situations and prepare analytical reports deducing the behavioral patterns of the subjects.
Heart of the Valley Christian School Reseda, CA Volunteered two days out of the week as a teacher assistant for Kindergarten.
Contact this candidate