Business Systems Process

Liza Kuliar

**** ******** ***, **********, ** ***23 (USA)

Tel: +1-720-***-**** (cell)

LinkedIn: https://www.linkedin.com/in/liza-kuliar-2a51534/

Email: *******@*****.***

Professional Summary

Highly skilled IT Product Manager and Business Systems Analyst with expertise in leading legacy-to-cloud migrations, API development, and system optimizations. Proven ability to deliver high-value solutions through Agile methodologies (Scrum, Kanban) and collaborate across teams to define and prioritize product features. Strong background in business process optimization, data analytics, and digital transformation initiatives.

Core Competencies

IT Product Management & Business Systems Analysis: Expertise in managing IT products, acting as a product owner, and performing business systems analysis for strategic outsourcing clients.

Agile & Scrum Methodologies: Successfully delivered projects using Agile frameworks (Scrum, Kanban), including leading Scrum ceremonies, and participating in planning, backlog grooming, and sprint reviews.

Cross-functional Project Leadership: Managed large, complex projects, collaborating with stakeholders across different business functions to ensure alignment and successful delivery of business objectives.

Requirement Elicitation & Stakeholder Management: Skilled in conducting requirement-gathering sessions with stakeholders to understand business needs, pain points, and prioritize features for development.

Business Process Improvement: Strong background in process redesign, leveraging deep understanding of business process flows, and producing technical documentation using MS Visio, Mural, and Trello.

Cloud Transformation & Migration: Hands-on experience in cloud migration assessments, optimization of legacy applications to cloud platforms (AWS, GCP, Azure), and delivering digital transformation initiatives.

Technical Documentation & BI Reporting: Adept in creating technical documents (e.g., ERDs, BRDs, data mapping, roadmaps) and developing business intelligence reports using tools like MS Excel, Power BI, Actuate, Tableau.

Cloud Computing Expertise: Proficient in AWS technologies such as AWS Tagging, Security Remediation, AWS Config, Service Catalog, and CloudFormation, with experience in cloud platform optimization and security management.

SDLC & IT Service Management (ITSM): Strong experience in Software Development Life Cycle (SDLC), ITIL, CMDB, ServiceNow, and incident/problem management, ensuring seamless service delivery and continuous improvement.

Data Analytics & Reporting: Skilled in BI and data analytics, creating reports on SLA, KPI, financial assets, and resource usage (RU), utilizing both operational and analytical data warehouses (ADW, ODW).

Agile Planning & Prioritization: Collaborate with Platform Owners and Business Architects to prioritize project tasks and assess architectural impacts, supporting smooth transitions into the implementation phase.

Communication & Conflict Resolution: Excellent written and verbal communication skills with a proven ability to document and communicate complex processes, influence decisions, and resolve cross-functional conflicts.

Learning & Adaptability: Quick to learn complex systems, identify potential risks, dependencies, and implement tools or processes to mitigate them, ensuring effective project execution.

DaVita

Technical Product Owner / Business System Analyst

Denver, CO Aug 2023 – May 2024

Platform Integration Legacy System Modernization Agile Product Ownership Cloud Migration

In this role, I worked within the One DaVita IKC (Integrated Kidney Care) team to enhance legacy systems and migrate them to modern cloud-based technologies (GCP). I collaborated with cross-functional teams, project managers, and stakeholders to document business requirements, write user stories, and drive improvements in internal eCommerce applications.

Optimized and modernized legacy applications and infrastructure by migrating them to Google Cloud Platform (GCP), ensuring enhanced scalability and performance.

Owned and managed the product backlog, prioritizing business requirements, enhancement requests, and technical deliverables for internal consumers (mobile, app, and desktop applications).

Collaborated with business owners and stakeholders to gather enhancement requests, document impacts, and define and track detailed requirements for improved product features.

Created and documented business process flows, analyzing pain points and proposing viable solutions to enhance system performance and user experience.

Facilitated requirements elicitation sessions with diverse stakeholders (end users, developers, architects, vendors) to capture critical business needs and pain points, aligning technical solutions with business objectives.

Worked with leadership to develop and prioritize roadmaps, initiatives, and epics using SaFe Agile methodology, contributing to annual business plans.

Participated in all Scrum ceremonies, including sprint planning, stand-ups, reviews, and retrospectives, ensuring timely delivery of sprint goals.

Performed endpoint testing and quality assurance, ensuring the successful release of new features during internal and external production releases, often outside regular business hours.

Documented requirements and user stories in JIRA and Confluence using iterative Agile methodologies, ensuring seamless communication across cross-functional teams.

Independently managed project tasks, proactively communicating with stakeholders and development teams to ensure alignment and successful delivery of product enhancements.

Technical Skills: Agile, SaFe Agile, GCP, BigQuery, Snowflake, JIRA, Confluence, Postman, SQL, ITIL, MS Office, MS Visio, Miro, Smartsheet, Mural, SharePoint, Google Suite, Target Process, Endpoint Testing.

Charles Schwab

Business System Analyst & Product Owner

Denver, CO Nov 2020 – Aug 2023

Technical Business Systems Analyst Cloud & Application Modernization

Platform Strategy & Support Team (Customer and Account Technology)

Experienced Technical Business Systems Analyst (BSA) with a proven track record in driving cross-functional collaboration to optimize, enhance, and migrate legacy applications to the cloud. Adept at managing large-scale projects involving UI/UX improvements, cloud migration (AWS, Azure, GCP), and service modernization. Skilled in agile methodologies, business requirements documentation, and ensuring seamless system integration across diverse environments.

Key Responsibilities:

Cloud Migration & Service Modernization: Led cross-functional teams in optimizing and migrating legacy applications to the cloud across AWS, Azure, and GCP, enhancing system performance and scalability.

Project Management: Managed project roadmaps, business plans, and proposals, collaborating with internal stakeholders and leadership to align on strategic priorities.

Business Requirements & Stakeholder Collaboration: Worked closely with business owners to intake enhancement requests, define impact, and document detailed business requirements; tracked progress in Jira and Confluence.

Agile Practices & Scrum Leadership: Facilitated Scrum ceremonies, including backlog grooming, sprint planning, and retrospectives, ensuring agile best practices were followed and delivering value-driven results.

API Testing & Validation: Conducted comprehensive API testing and validation across all environments (QA, Dev, Pre-prod, Prod), ensuring robust system integrations and optimal functionality.

Process Improvement & Gap Analysis: Led process improvement initiatives by performing gap analyses, documenting RACI matrices, and refining project workflows using Atlassian tools (Jira, Confluence).

Vendor & Release Management: Partnered with vendors for release testing and tracked project timelines to ensure timely and successful project delivery.

Technical Skills:

Cloud Platforms: AWS, Azure, GCP

Tools: Jira, Confluence, Postman, Splunk, Bitbucket, Mural, SharePoint, MS Office, MS Visio

Databases & Testing: SQL Server, DB2 Connect

Methodologies: Agile, Scrum, ITIL

Collaboration & Documentation: RRBUS, Atlassian Tools

Charles Schwab

Business System Analyst / PO / Scrum Master

Denver, CO Sept 2019 – Oct 2020

CSIM (Charles Schwab Investment Management) / SAMS Tech – Distribution & Operations

Focused on ETF reform and Schwabfunds.com, a marketing platform for product information for advisors, retirement planners, and individuals.

Liaison between business and technology teams, ensuring alignment with business strategies and enhancement requests.

Led backlog maintenance, user story creation, gap analysis, and value stream mapping in an Agile environment.

Conducted requirement elicitation meetings and documented BRDs, FRDs, and SRS.

Collaborated with Business Architects to assess platform impacts and worked with stakeholders to prioritize requirements.

Validated data for Schwabfunds.com (backend & frontend), performing SQL queries and endpoint testing across various environments.

Coordinated sprint ceremonies, including stand-ups, sprint refinements, and retrospectives, to maintain momentum and resolve roadblocks.

Provided ongoing production support, ensuring stability and performance of the website and backend systems.

Technical Skills: Jira, Confluence, SaFe Agile, SQL Server, Postman, ITIL, Remedy, Active Directory, Pivotal Cloud Foundry (PCF), Snowflake, Smartsheet, Google Suite.

Virtual Clarity

Business Systems Analyst (BSA)

New York, NY Jan 2019 – June 2019

Cloud Transformation & Hybrid Migration

Overview:

Served as a Business Systems Analyst on cloud transformation projects, delivering scalable reporting and analytics solutions. Collaborated with cross-functional teams to analyze data, gather business requirements, and support seamless cloud migrations across AWS, Azure, and GCP.

Key Responsibilities & Achievements:

Cloud Migration Support: Led data analysis and requirements gathering for cloud migration projects, delivering actionable insights and ensuring alignment with client objectives on AWS, Azure, and GCP platforms.

Cloud Architecture & Deployment Advice: Provided guidance on cloud migration strategies, including implementation, deployment, and provisioning of infrastructure across AWS (EC2, EBS, IAM), Azure, and GCP to optimize performance and scalability.

Client-Facing Workshops & Data Gathering: Coordinated and led workshops, interviews, and data inquiries with clients to gather business requirements and assess migration needs, enhancing collaboration and driving clear, actionable outcomes.

Project Documentation & Reporting: Compiled comprehensive project documentation, including diverse data sources, to support migration strategies and executive-level reporting, ensuring clarity and alignment with business goals.

Cross-Functional Collaboration: Worked closely with cross-functional teams to create integrated solution approaches, ensuring seamless project delivery and successful cloud migration outcomes.

Technical Skills:

Cloud Platforms: AWS (EC2, EBS, IAM), Azure, GCP

Data Analysis & Reporting: Tableau, Power BI

Cloud Management & Tools: CloudCheckr, ServiceNow, CMDB

Methodologies & Tools: Agile, Scrum

Security & Remediation: Security Remediation

Pearson Education Inc.

Principal Business Analyst – Tech Ops Cloud and Hosting Operations

Denver, CO Mar 2018 – Dec 2018

Cloud Security & Data Center Operations

Overview:

Led data management initiatives related to data centers, servers, applications, and networks. Collaborated with AWS Security and Remediation teams to ensure compliance with SLAs and KPIs, while enhancing reporting and operational performance across the organization.

Key Responsibilities & Achievements:

Cloud Security & Remediation: Partnered with AWS Security and Remediation teams to assess, document, and implement security tagging and remediation processes, ensuring the alignment with cloud security best practices and company policies.

Data Analysis & Strategy Optimization: Analyzed business and financial data to identify performance gaps, providing actionable recommendations that improved SLA and KPI outcomes for cloud and data center operations.

Data Management & Reporting: Managed critical data related to data centers, server inventories, and network assets, ensuring accurate and timely reporting to support operational decision-making.

ServiceNow Configuration & ITSM Optimization: Collaborated with internal teams to configure ServiceNow and optimize processes within ITSM and CMDB, improving service delivery and operational efficiency.

Reporting & Dashboards: Created detailed Excel reports (vLookups, pivots) and Power BI dashboards that provided management with real-time insights into performance metrics, enabling data-driven decision-making.

Stakeholder Engagement: Led workshops and interviews to gather business requirements and translate them into technical solutions, fostering collaboration and ensuring alignment with business needs.

Strategic Forecasting: Developed statistical forecast models using historical data to support long-term strategic planning and informed decision-making.

Technical Skills:

Cloud Platforms: AWS (EC2, EBS, IAM)

Security & Remediation: Security Remediation, CloudCheckr

ITSM & Data Management: ServiceNow, ITSM, CMDB

Data Analysis & Reporting: Excel (Advanced), Power BI, Smartsheet

Collaboration & Project Management: Jira, Agile, Scrum, Miro

IBM Global Services (CDI Inc.)

Business Analyst & Subject Matter Expert (SME)

Boulder, CO Mar 2014 – Dec 2017

Reporting & Analytics IT Service Management (ITSM) Business Process Optimization

Managed end-to-end reporting cycles, including requirements analysis, reporting architecture, and solution delivery, for global strategic outsourcing accounts. Led cross-functional teams and collaborated with stakeholders to ensure the successful deployment of BI and reporting solutions.

Led reporting projects from requirements gathering to deployment, delivering operational, SLA, financial, and asset management reports using Cognos BI, Tableau, and Power BI.

Managed reporting development projects using Agile (Scrum/Kanban), ensuring on-time delivery of reporting solutions that aligned with business objectives.

Developed reporting architecture and business intelligence solutions for internal and external clients, meeting strategic goals for performance and operational efficiency.

Performed complex business and data analysis, delivering resource unit (RU) reports and financial/operational insights through ISM/Maximo integration.

Facilitated cross-functional meetings, driving operational updates, risk assessments, and change requests to ensure project timelines and deliverables were met.

Engaged with stakeholders to demonstrate BI solutions, provide training, and offer post-delivery support, ensuring adoption and operational success.

Identified and managed risks, addressing issues in ISM/Maximo, and collaborating with development teams to resolve open tickets and maintain project progress.

Technical Skills: Cognos BI, Tableau, Power BI, MS Excel (Advanced), ISM, MAXIMO, Jira, SQL, Crystal Reports, BIRT, Actuate, ITIL, ServiceNow, ITSM, Data Analytics

IBM Global Services

Business System Analyst / Data Analyst

Boulder, CO Jan 2014 – Mar 2014

Global Systems Management Reporting Technology (GSMRT) Requirements & Architecture Group

Managed business analysis and requirements gathering for strategic outsourcing clients, ensuring smooth transition and steady-state operations for key reporting projects.

Managed transition and steady-state projects for IBM/GSMRT clients, ensuring timely delivery of reporting solutions that met client needs.

Extracted and analyzed data to create actionable reports using SQL, Oracle, Cognos, and Crystal Reports, supporting decision-making and business operations.

Liaised with clients and internal teams, ensuring alignment of requirements and clear communication across all stakeholders.

Implemented both Agile (Scrum) and Waterfall methodologies, ensuring project teams adhered to timelines and delivered quality outcomes.

Produced technical documentation, including project plans, roadmaps, and data dictionaries, using tools like MS Visio, Miro, and Smartsheets.

Conducted gap analysis to identify discrepancies between business objectives and existing processes, proposing and implementing process improvements.

Technical Skills: GSMRT, Cognos, Actuate, SQL, Oracle, Crystal Reports, DB2, ISM/Maximo, ServiceNow, Smartsheets, MS Visio, MS Project, ITIL

IBM Global Services (CDI Inc.)

Business System Analyst

Boulder, CO Jul 2009 – Nov 2013

Reporting Solutions Data Modeling Business Process Optimization

Contributed to GSMRT (Global Systems Management Reporting Technology) projects, collaborating with cross-functional teams to design and implement reporting solutions for global clients. Transformed business requirements into technical specifications and managed reporting projects, ensuring timely and quality delivery.

Delivered tailored reporting solutions to global clients (AT&T, American Express, Disney) by translating business requirements into technical specifications for developers.

Conducted gap analysis and designed data models (ERDs) to ensure reporting solutions aligned with client needs, overseeing ETL process implementation and integration of new data sources.

Led end-to-end reporting project delivery using both Agile and Waterfall methodologies, ensuring high-quality, on-time results.

Produced complex reports using Cognos, SQL, Oracle, and Crystal Reports, integrating data across Mainframe, Distributed, Midrange, and Networking platforms to meet service delivery needs.

Optimized business processes in Incident Management, Change Management, Help Desk, and Asset Management to enhance service delivery efficiency.

Facilitated client-facing presentations and training, ensuring smooth adoption of reporting tools and processes across client organizations.

Created technical and functional documentation, including process flows, project plans, and timelines, using MS Visio, Miro, and Smartsheets for project management.

Technical Skills: GSMRT, Cognos, SQL, Oracle, Crystal Reports, ISM/Maximo, DB2, Actuate, MS Excel, MS Project, MS Visio

Methodologies: Agile (Scrum), Waterfall, ITIL, Service Management

Other Skills: Data Warehousing (DW), ETL, Integration Services (IS), Business/Data Modeling

IBM Global Services

Requirement Analyst

Boulder, CO Sept 2002 – Mar 2007

Client Reporting Technical Documentation Data Analysis

Started career as a Technical Writer and evolved into a Requirement Analyst, supporting GSMRT reporting tools, creating documentation, and providing training to end-users across global IBM accounts.

Provided steady-state support for GSMRT reporting tools, resolving client issues for accounts including AT&T, Amtrak, and Schering Plough.

Managed the GSMRT web portal and web server administration, overseeing content management and user access to support IBM’s internal reporting needs.

Led requirement gathering and documentation for custom GSMRT reports, translating client business needs into actionable technical specifications.

Analyzed complex data sets using SQL, creating reports and documentation that facilitated understanding of data structures and reporting processes.

Produced user manuals, operational documentation, and test procedures, and conducted online training sessions for clients on Actuate reports and GSMRT tools.

Technical Skills: GSMRT, SQL, Oracle, Actuate, Crystal Reports, MS Excel, MS Visio, IIS, DB2, MS Project, MS FrontPage

Other Skills: Technical Writing, Data Analysis, Web Development, Training.

Education:

MBA – Finance & Marketing IIPM, New Delhi, India (PGDM)

Diplomas in Software India

B.Sc (Honors) Burdwan University, WB, India

Availability: Immediate

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