Delivery Driver Front Desk
Resume:
**************@*****.***
MELISSA DIAZ
Summary of Qualifications
● Proficient in Google Suite and Microsoft Office
● Great communication skills, understands cultural context and non-verbal gestures
● Comfortable working with a variety of customers, emphasizing listening, asking how to help, and assuring satisfaction
● Trilingual in English, Spanish, Korean
EXPERIENCE
Pizza Hut, Everett, Washington
DELIVERY DRIVER
TEAM MEMBER JULY 2020 - JANUARY 2021
● Assisting customers with answering questions, taking orders, and ringing out orders on cash register
● Preparing food and drinks for customers
● Delivering food and drink to customers
Delta Hotels, Seattle-Everett, Washington
Front Desk associate MAY 2021 - AUGUST 2021
● In charge of greeting guests and guiding them in whatever they may need while they are at the hotel
● Making sure guests have their keys and accommodating guests so they can have an excellent stay
● Doing computer tasks through system; keeping track of hotel operations Reliable Credit Association, Lynnwood, Washington
Customer Service Representative SEPTEMBER 2021 - March 2022
● Performed administrative and clerical duties to support branch operations. For example Posting payments, processing paid accounts, mail processing, title processing.
● Entry level collections, as well as level entry underwriting for loan requests.
● In addition to these duties I also contribute to every project that RCA needs to work as necessary for every customer’s needs. Wechsler Becker LLP, Seattle, Washington
Legal Assistant May 2022 – May 2023
● Provide administrative support to attorney and enhance office effectiveness.
● Locate and develop case relevant information.
● Answer and direct phone calls in English and Spanish.
● Monitor deadlines and juggle calendars
● Working knowledge of case management software.
Washington State Patrol, Bellevue, Washington
911 Dispatcher August 2023 – Present
● Provide assistance to the public via telephone or in person.
● Answer emergency 911 calls in English and Spanish.
● Work with other law enforcement and communications centers.
● Receive, relay, and dispatch emergency calls for service.
● Dispatch services provided to line Troopers and other state agencies. EDUCATION
Cascade High School
Diploma September 2016-2020 Study Abroad 2017-2018, South Korea
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