Application Support Tech
Resume:
Aves Jamadar
Microsoft O***
OBJECTIVES:
To be a part of an organization of Hi-
tech environment that will help me
realize the numerous applications of
theoretical knowledge and to be able
to provide best to the organization.
Looking for the position of a
Microsoft O365 engineer where my
creative thinking and excellent skills
will be utilized for the betterment of
the company.
CORE COMPETENCIES:
Microsoft Exchange online Cloud
computing Mail flow Microsoft
outlook Office administration
Installation and configuration Skype
for business Teams SharePoint
online Active directory Azure
marketplace
Contact
****.****@*****.***/
****.****@*****.***
www.linkedin.com/in/ aves-arif-
96922a69
EDUCATIONAL QUALIFICATION
Master of Business
Administration appearing
from Wellingkar Institute of
Management.
Bachelor’s in computer
application (BCA).
HSC from G R Patil College of
Arts, Science and Commerce
SSC from Modern English
High School
STRENGTHS
Sincere and hard working
Excellent communication and diagnostic skills consistently solve problems with reputation for productivity, complex problem resolution and professionalism.
Ability to deliver excellent results under odd conditions.
Quick learner and flexible to adopt challenging environment.
Ability to work with minimum/no supervision once trained WORK EXPERIENCE
Sonata software – Designation: Digital customer success specialist March 2021 -Present
Provided guidance and assistance in migrating messaging services within hybrid environments.
Troubleshooting and resolving issues related to mailbox migrations and synchronization.
Managed and maintained all Microsoft 365 email systems, ensuring seamless operation of Exchange Online and associated services.
Implementation and operation of mail hygiene services, including legacy mail and coexistence services.
Developed, implemented, and monitored security and compliance policies, including Data Loss Prevention (DLP) and retention policies.
Conduct regular audits and ensure adherence to
organizational and regulatory standards.
Administer Microsoft 365 licenses, ensuring appropriate allocation and compliance with organizational policies.
Creating, analyzing, and editing PowerShell scripts for various operational requirements and automation tasks.
Utilizing PowerShell to troubleshoot and resolve messaging- related issues.
Providing advanced troubleshooting for free/busy and mail routing issues, ensuring timely resolution of incidents.
Collaborating with Level 1 and 2 support teams to address and resolve incidents or service requests.
Utilize Manage Engine Suite tools such as AD Manager, AD Audit, and Exchange Reporter Plus for auditing and PERSONAL DETAILS
Name : Aves Arif
Jamadar
Nationality : Indian
Date of Birth : 27 May 1991
Languages Known: English, Marathi,
and Hindi
Sex : Male
Marital Status : Single
Passport Number : N5238518
PAN Number : ANCPJ7054Q
compliance tasks
ITIL best practices in Incident, Service Request, Problem Record, and Change Management processes.
Document and maintain records of incidents, resolutions, and changes.
Oversee the operation and maintenance of all O365 email systems, ensuring optimal performance and reliability.
Manage mail relay services linked to O365 Exchange Online.
Administer and support Microsoft Teams environments, including setup, configuration, and ongoing maintenance.
Provide technical support for Teams and OneDrive issues, ensuring effective user support.
Identify opportunities for process improvements and automation to enhance operational efficiency.
Staying updated with emerging technologies and best practices in messaging and collaboration tools.
Assisting publishers for the Azure marketplace and the office store issues
Addressing the user’s tickets regarding issues for Azure marketplace issues like Unable to see the offers, offers publishing failed, certification failure, failure while creating VM’s in Azure etc.
Asking targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms and engaging the engineering team and working with them until issue gets resolved.
Research required information using available resources and assisting the publishers.
Follow up and make scheduled call backs to publishers where necessary
Gigmo Solutions pvt ltd - Designation: O365 Gigworker freelancer Sept 2020–Nov 2020
Assisting customer for Microsoft Office 365 issues
Addressing the user’s tickets regarding issues for Microsoft Exchange online, SharePoint online, Teams, Office suite, Billing queries, Project, Planner Etc.
Asking targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
Research required information using available resources.
Follow up and make scheduled call backs to customers where necessary
Wipro Limited- Designation: Technical Consultant
Feb 2017- Aug 2020
Trained on Microsoft Office 365 applications
Providing support to Microsoft Office 365 clients
Addressing user tickets regarding Installation and Activation of office on client machines, servers, Remote Desktop Servers, Shared Computer licensing etc.
Led the Migration from on premise to cloud using techniques such as Stage Migration, Cut over Migration and Hybrid Migration.
Troubleshooting on the Mail flow, Free/ Busy, Spoofing, Phishing, Clustering and Auto-discover.Walking customers through installing Office suite applications and computer peripherals
Asking targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting through LogMeIn, Skype etc.
Record technical issues and solutions in logs such as ROIscan, Audit logs etc.
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Prioritizing and managing multiple open cases at one time
Responding within agreed time limits to call-outs
Follow-up customers via Email
Imatic Technologies Limited (Tanzania): Designation: Application Support Engineer
April 2016-Nov 2016
Respond immediately to users’ requests for technical support for the Smart Pay Application with immediate solutions.
Taking ownership of technical issues and working with our Development group to resolve more advanced issues when a necessary. Explain user problem to other support staff and section heads accurately and understandably.
Also assisted in service delivery operations for Smart pay System.
Installation of Software’s, Applications and Biometric Devices at the Client Site.
Taking Responsibilities of Training to the Clients and providing Demos of the Application.
Rapidly establishing a good working relationship with customers and other professionals.
Maintain relationship with key customers & Improve customer’s satisfaction.
Experience with web site development, HTML and SQL a plus.Knowledge of DNS, TCP/IP and other networking concepts
Econ InfoTech- Designation: Technical Support Engineer April 2014-March 2016
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients.
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
Organize ideas and communicate oral messages appropriate to listeners and situations.
Follow up and make scheduled call backs to customers where necessary.
Stay current with system information, changes and updates Declaration:
I hereby declare that the information furnished above is true & correct of my knowledge & belief.
Aves Arif Jamadar
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