Real Estate Customer Service
Resume:
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< Alexis Hines Resume (*)...
Alexis Hines
Sacramento, CA 95820
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EDUCATION
**** ** ******** **** ****** Agent MLS#02148361 Accredited Real Estate School Sacramento, CA
2008 B.A. Degree Business Communications California State University of Sacramento Sacramento, CA
TECHNICAL SKILLS
* Proficient with PC and Apple
* Microsoft Office: Outlook, Word and Excel
* YARDI/Service Tracker
* Critical thinking
* Customer service skills
* Accounting
+ Leadership skills
+ Administrative skills
+ Adaptability
PROFESSIONAL EXPERIENCE
Colliers,Government Solutions Group Assistant Property Manager Sacramento, CA July 2024 to Present
*Assisted in managing a government portfolio of commercial properties, ensured compliance with client
requirements, budget constraints and lease terms
*Coordinated with vendors and contractors to maintain properties, oversaw service contracts and scheduled
preventative maintenance
* Supported property inspections, compliance checks, addressed and resolved issues in line with the regulatory
standards
*Acted as a primary point of contact for tenants, addressed inquiries, coordinated maintenance and ensuring a high
level of tenant satisfaction
*Ensured accurate record-keeping, documentation for all property activities and maintained compliance with
government standards
Lucca’s Restaurant Fine Dining Server/Supervisor Sacramento, CA Mar 2014 to October 2021
*Consulted with customers to ascertain specific preferences in order to ensure excellent dining experiences
*Managed and guided other employee's capability to deliver the customer's fine dining experiences to ensure an
elevated rate for future returns
*Developed positive rapport amongst management, co-workers and the public.
Firefighters First Credit Union Consumer Loan Officer Sacramento, CA May 2013 to Mar 2014
*Originated, underwrote and funded vehicle, RV, credit card, motor homes, ATV's and line of credit loans
*Provided oversight for member services financial activities
Central State Credit Union AVP of Admin/Business Development Stockton, CA Sept 2012 to Apr 2013
*Managed marketing, business development, advertising and event coordination
*Coordinated multiple schedules with clients, associates and other colleagues
*Managed mobile banking, remote deposit Android/I-Phone app, card cash projects
*Prepared monthly board reports
*Processed general ledger reconciliations.
Eagle Credit Union Operations Manager Lodi, CA Apr 2009 to Sept 2012
*Directed and coordinated staff employees in bank resources
*Coordinated staff work schedules, allocated tasks and priorities
*Processed general ledger reconciliations
*Processed accounts payable/receivable and payroll
*Settled disputes and resolved conflicts for customer CEO on depository, ATM and regulatory compliances
*Originated, underwrote and funded vehicle, RV, credit card, motor homes, ATV's & line of credit loans.
*Recognized by supervisors and peers for exemplary sales, efficiency and professionalism
*Established new customer accounts
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