Customer Service Data Entry
Resume:
Aniyah Jones
Customer Services Representative
Hampton,Ga 30228
**************@*****.***
SUMMARY
A amiable and dedicated customer service representative with extensive experience in Account Administration, Customer Service following Data Entry. Working diligently to be a solid team player with a positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes me an asset in whichever role and/or department assigned. SKILLS
•SUPERVISORY EXPERIENCE
•SALES
•SUPPORT
•SALESFORCE
•ORDER AND REFUND PROCESSING
•DATA ENTRY
•TECHNICAL SUPPORT
•MEDICAL INSURANCE REP
•MICROSOFT OFFICE
•BILLING
•EFFICIENT AND DETAIL-ORIENTED
•CRM SOFTWARE
•LIVECHAT SUPPORT
•ZENDESK
•UNDERSTANDING CUSTOMER NEEDS
•CREATIVE PROBLEM SOLVING
•CALL DOCUMENTATION
EXPERIENCE
08/2023to 07/2024 (Remote) Customer Service Supervisor SecureWorks
● Worked with internal teams to understand business needs and changing strategies.
● Analyzed and updated all necessary changes to Salesforce software
● Recommended metrics and models based on observed trends.
● Cross trained in multiple departments to know all company needs and train new employees.
● Audited internal data.
● Noted customer correspondence in CRM to track requests, problems and solutions.
● Processed customer service requests via phone support and email support
● Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
● Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
07/2021to 08/2023 Data Entry/Account Administrative Representative mphasis
● Performed administrative tasks and assisted in executing business solutions
● Successfully entered data into company database and validated the accuracy of valuable company information
● Used and analyzed data from automated information aggregators to update the database
● Generated data reports, enter company findings into the database and perform backups
● Supported data entry across departments as requested, switching promptly to new projects. 01/2019 to 06/2021 Customer Services Representative Chime Solutions
● Assisted staff with resolving complex customer issues and implementing targeted solutions.
● Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.
● Documented customer correspondence in CRM to track requests, problems and solutions.
● Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
● Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
● Assisted customers by providing confirmations, answering questions and offering general information.
EDUCATION AND TRAINING
Metropolitan christian school
High school diploma
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