Customer Service Assistant Manager

Katie Battenfield

409-***-****/*************@*****.***/Batson

TX 77519

Summary

Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Woks effectively unsupervised and quickly masters new skills. Very dependable and available.

Skills

Team Collaboration and Leadership. Training Assistance. Problem Solving. Customer Service Focus.

Experience

Shift Leader for Fuel Max:

Counted Cash on Hand at Shift Change and closing to determine shortages and prepare bank deposit statements.

Delegated tasks to employees and monitored activities and task completion.

Upheld company standards and compliance requirements for operations.

Hospitality Worker for Ford Park: VIP Suit

Welcomed customers to property and offered immediate assistance to guest.

Assisted guest by promptly responding to questions, request and concerns.

Handled alcohol service for guests over age 21.

Assistant Manager for Great American Cookies:

Organized Schedules, workflow and shift coverage to meet business needs.

Enforced company operational standards and policies.

Completed inventory counts and placed inventory orders.

Hired and trained new staff members.

Bartender for White Horse Bar and Grill:

Handled alcohol for guests over age 21.

Placed Inventory orders for bar items.

Made schedule for host and bartenders.

Interviewed new bartenders and host.

Education and Training

High School Diploma

PNG, Port Neches, TX June 1997

Stratford University Graduate 2003

Relaxation and Massage Therapy

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