Business Analyst Project Manager

Rozella Parker

Phone: 510-***-****, Email: **********@*****.***

Work Experience

**/****- *******: Business Analyst/Project Manager

Apria- Addison, Texas

Responsible for successful execution of projects while serving as a bridge between business needs and technical solutions. Duties include- collaboration with the PMO, Design, IT, Development, QA, and Business Analysis teams. Plan, initiate, and manage projects from inception to completion. Track project timelines, budgets, and deliverables. Gather, analyze, and document business requirements. Translate business needs into technical specifications for the IT and Development teams. Facilitate clear communication between business and stakeholders. Serve as a subject matter expert (SME) for assigned projects and initiatives. Lead regular status meetings to monitor progress and address challenges. Overseen AML and KYC polices, procedures, and regulations to help prevent fraud and financial crimes for the credit card platform.

01/2018- 07/2019: Protiviti- Addison, Texas

Mortgage Compliance/Auditor Consultant

Evaluated mortgage processes to ensure compliance with federal, state, and internal regulations. Key duties include reviewing loan files, identifying gaps or inconsistencies in documentation, and preparing audit findings and reports for management. Worked with clients to implement corrective actions, streamline processes, and enhance compliance practices. Oversaw risk assessments and collaborate with stakeholders to develop strategies for mitigating potential compliance issues. Stayed current on regulatory changes and scheduled training sessions or procedural updates accordingly. Overseen and regulated a portfolio of 45 P&C (Property and Casualty) insurance claims for homeowners, and businesses that were regulated by the states and cities rules.

02/2016- 12/2017: Hewlett Packard- Plano, Texas

Business Analyst/Quality Control

Analyzed business processes and identified opportunities for improvement. Gathered and documented requirements, developed test plans, and ensured product quality through systematic testing. Worked closely with cross-functional teams to ensure deliverables met business needs. Displayed effective communication and strong analytical skills to support project goal

08/2011-02/2016: JP Morgan Chase-Military Services- Coppell, Texas

Business Analyst/ Quality Control

Analyzed processes, ensuring quality standards and driving operational improvements. Gathered and interpreted data, conducted audits, and ensured compliance with regulations and company policies. Collaborated with team members to implement process changes and track results. Supported the creation of reports to communicate findings to stakeholders. Provided feedback to enhance workflows and address identified gaps. Monitored key performance metrics to assess the effectiveness of implemented solutions. Overseen AML and KYC polices, procedures, and regulations to help prevent fraud and financial crimes in the military department. Overseen and regulated a portfolio of 45 P&C (Property and Casualty) insurance claims for homeowners, and businesses that were regulated by federal laws and rules.

Education

Master of Science, Organizational Psychology- University of Phoenix- Dallas, Texas

Bachelor of Science, Criminal Justice- University of Phoenix- Seattle, Washington

Professional Skills

●Strong knowledge and expert matter of Microsoft Office, Google Workspace, Excel, Smartsheets, Lucidcharts, SQL, Quick Sight, Confluence, Tableau, Visio, Azure DevOps, and Jira.

●Hands-on experience in driving Agile Scrum methodology and design thinking; extensive experience with QA use cases, QA testing, and bug tracking tools.

●Managing and overseeing successful releases with the Agile teams.

●Working with business users and information technology associates.

●Eliciting and documenting business and functional requirements, flow charts, swim lane diagrams, and data flow diagrams.

●Using cases as appropriate for the projects implemented through waterfall/agile environments.

●Extensive business analysis and project management experience.

●Extensive experience with PCI (Payment Card Industry) platforms.

●Ten-plus years of experience as an analyst.

●Data security mapping ability, along with collecting and validating data.

●Over ten plus years working with the Fraud Department/Fraud and Risk Management.

●Scheduling and conducting meetings with clients, PMO, design, IT, QA, developers, and BA teams.

●Highly developed risk assessment skills utilizing methods to identify risk, probability, and impact.

●Strong application lifecycle management system skills.

●Experienced writing requirements, BRDs, FRDs, and processes and procedures.

●Detailed knowledge of deployment testing and regression testing.

●Ability to translate raw data into reports in SQL.

●Heavy AML (Anti-Money Laundering) and KYC (Know Your Customer) experience.

●Strong P&C (property and casualty insurance) protection rules and regulations experience.

●Technical writing and documentation skills.

● Ability to quickly learn and master new technology systems.

●Ability to handle multiple projects, manage workflows, and meet deadlines.

●Strong multitasking ability.

●Ability to adapt to changing circumstances along with ad hoc projects.

●Ability to take the initiative and head projects without being asked.

●Owning full project cycles from initiation to completion, ensuring milestones are met.

●Proactively identifying problem areas and helping the team resolve risks and roadblocks, developing clear mitigation plans.

●Ability to manage high-pressure situations early and keep projects on track.

●Strong written and verbal communication skills.

●Proven capability in managing project timelines and budgets.

●The liaison to project teams, the company, and project customers by ensuring execution on communication plans.

●Proven work ethic.

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