Network Administrator Support Technician
Resume:
Kristijan Stojakovic
IT Network Administrator
Phoenix, AZ 85027
************@*****.***
Work Experience
Field Support Technician
ITG Communications, LLC-Phoenix, AZ
June 2024 to Present
• Install, maintain, and repair cable TV, IP phones and internet systems
• String and pull up cables between poles and underground as necessary to provide the strongest signal in the best position
• Install cable racks, j-hooks, inner duct, and other related structures in support of cable systems
• Inspect cable lines to ensure the system is working correctly
• Troubleshoot issues with network communication
• Repair cable, related poles, and towers to resolve cable issues
• Test signal strength and connection using test equipment
• Maintain company vehicles, reporting any damage or needed repairs
• Follow all driving and safety laws in a company vehicle Store Manager
The Computer Store-Brooklyn, NY
2020 to 2024
• Store administration and daily operations, surpassing KPIs and driving performance improvements.
• Conducting trend analysis to enhance productivity and profitability.
• Providing instore and remote customer support, maintaining specialized user kiosks, coaching end- users, and managing tasks from laptop imaging to networking.
• Achieved a 20% increase in store revenue within a year of the start date through effective leadership and training, surpassing performance at alternative locations within 2 years.
• Successfully expanded vendor partnerships, facilitating the introduction of new products and services, contributing to the store’s overall growth, diversification, and performance.
• Overseeing a team of 8, spearheading a training initiative that led to the employee productivity and customer service improvement.
Sr. Production Operator
Vistaprint Division of Cimpress Corp-Windsor, ON
2011 to 2019
• Diagnosed and resolved software and connectivity issues with commercial HP Printers and precision paper cutters.
• Conducted precise calibration of sensitive equipment and established regular maintenance schedules.
• Played a key role in training employees in three different departments.
• Demonstrated commitment to quality through thorough inspections of finished products, ensuring consistent adherence to organizational quality standards and exceeding customer satisfaction expectations.
Network Administrator/Technical Support Agent
Sutherland Global Services-Windsor, ON
2008 to 2011
Network Administrator
• Program, hardware, and software installation and configuration, ensuring precise alignment with specifications.
• Network setup, including workstations and conference room peripheral devices, with a focus on optimizing local network performance while maintaining robust security and privacy.
• User orientation and guidance for new computer equipment, diagnosis of technical issues, and management of records for repairs and maintenance.
• Full building wiring and connections to mainframes, utilizing various network topologies. Technical Support Agent
• Delivered telephonic and remote customer support for hardware and software-related issues, including analysis, diagnosis, and resolution of technical and connectivity problems.
• Conducted troubleshooting for Norton software, Microsoft Exchange, Blackberry smartphones, and Windows computers, encompassing virus removal and antivirus software updates and installation.
• Provided customer education on computer safety, malware prevention, decluttering, and optimizing computer performance.
• Documented protocols and created databases and knowledge-based documents. Education
Diploma in Network Administration
TriOS College Business - Windsor, ON
June 2016 to Present
Apprenticeship certificates in Technical support, Customer service and Customer care
Sutherland Global Services - Windsor, ON
2009 to 2011
Diploma in High School
KCI Kitchener Collegiate and Vocational school - Kitchener, ON September 1997 to September 2001
Skills
• Customer service (3 years)
• Techincal Support (3 years)
• German
• Retail Management (3 years)
• Store Management Experience
• Microsoft Windows (10+ years)
• Cash Handling
• Active Directory
Certifications and Licenses
Driver's License
Present
Customer care and contact centre environment
Present
Technical supportlicence
Present
Additional Information
• Ability to troubleshoot and fix computers and peripherals
• Proficient in Windows based computers
• Knowledgeable in formatting, driver and application installation/configuration
• Experienced in malware/virus removal
• Experienced in computer construction
• Works good alone or as a team member
• Self motivated, excellent communication skills
• Fluent in English, Serbian and German
• Attention to detail, punctual, dependable, professional
Contact this candidate