Customer Service Security Officer

Allen Johnson

San Bruno, CA

Professional Summary

Dedicated, diligent, and deliberate security leader with 23+ years of experience in corporate security, team leadership, and emergency planning. Proven ability to maintain compliance to policies and procedures while fostering a safe work environment. Strategically leads daily operations with accountability, transparency, and clear communication. Builds trusting relationships with direct reports and executive stakeholders. Champions clear thinking and decisive action in high pressure situations.

· Provided world-class executive protection and security for VIP guests, including Oprah Winfrey, President Clinton (Secret Service), The Secretary of Defense, Bill Gates, and dozens of high-profile professional athletes.

· Established a best-in-class security program from scratch for a client’s newly constructed building.

· Facilitated training sessions for 60+ staff members on procedures and best practices around active shooter situations.

Work Experience

Incident Commander Supervisor

Surefox Security-San Francisco, CA

January 2024 to Present

Lead a team of security officers, managing scheduling, performance, and policy compliance. Coordinate security coverage, conduct team briefings, and provide new hire training and development. Oversee emergency response, handle client requests, perform access control, and support the SOC with incident reporting. Skilled in leadership, incident response, client relations, and training initiatives. Rental Sales Agent

Avis-San Francisco, CA

January 2022 to December 2024

Build and manage relationships with a diverse customer base within a fast-paced sales environment. Deliver exceptional customer service with strong product knowledge. Proactively identify opportunities to upsell and capture additional revenue.

Account Security Manager

Allied Universal Security-Burlingame, CA

January 2021 to December 2022

Oversaw all day-to-day security operations across 5 buildings, including security program management, process improvement, post orders, and evacuation planning. Served as the primary liaison to a portfolio of Pharma clients. Developed and documented new processes and procedures. Recruited, hired, and managed performance for a team of 20+ security staff, work with Ccure Access Control System

Security Supervisor

Allied Universal Security-Burlingame, CA

January 2021 to December 2021

Supervised daily security operations across 5 buildings. Ran the CCTV program with a staff of 20+ multi-shift employees. Handled recruiting, hiring, interviewing, training, and scheduling. Observed the workforce to verify employee integrity and ensure compliance with processes and procedures. Investigated losses, damages, compliance violations, and criminal activity. Analyzed research and surveillance data and interviewed investigation subjects to obtain written incident statements. Audits physical and operational security conditions, including the emergency evacuation plan. Security Officer

Four Seasons Resorts and Hotels-Palo Alto, CA

January 2017 to December 2021

Served as the only Security Officer on duty during shift to manage security, monitor file alarm panel, and secure assets. Worked closely with the executive protection team to align priorities with business goals and service expectations.

Conducted pre-site walk through for evacuation procedures; acted as key point of contact with law enforcement and 911. Managed and maintained records for incident and medical reports; ran the PA system during a building-wide blackout.

Director of Building Maintenance

C&J Contracting-San Jose, CA

January 2008 to December 2017

Directed all strategic planning, daily operations, safety, compliance, and employee management. Recruited, trained, and motivated a team of 15+ employees. Led project management for projects ranging from $20k to $50k+. Served as fleet manager for 8+ vehicles. Ensured compliance with OSHA regulations. Implemented a standardized and streamlined employee training program.

Cable Technician

Comcast

January 2002 to December 2007

Courier, FedEx (1999 – 2002)

Surveillance Supervisor

Garden City Casino

January 1993 to December 1999

Education

Associate’s degree in Business Management

De Anza College - Cupertino, CA

Skills

• Risk Management

• Security Training

• Emergency Management

• Law Enforcement

Facilities Safety & Compliance

• Project Management

• Business Continuity

Risk Assessment

• Interrogation

• Strategic Planning

• Emergency Services

• Disaster Logistics

• Investigation

• Auditing

• Change Management

• Consulting

• Crisis Management

• Corporate Security

• Team

Deployments

Contact this candidate