Finance Manager Automotive Sales

Mike Smith

Fox Island, WA ***** • Home: 253-***-**** • Cell: 253-***-**** • ************@*****.*** •

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Professional Summary

Automotive Sales and Finance Manager who draws on over 20 years of experience within the automotive industry to ensure optimal customer satisfaction. Adept at tracking revenues and implementing effective sales techniques. Focused on training and motivating staff to achieve productivity goals. Finance Insurance Manager accomplished in outperforming objectives. Talented salesperson and leader practiced at promoting products and services to exceed goals. Skilled at building long-lasting and productive relationships with customers and financial representatives. Experienced sales leader well-versed in industry requirements, standards and best practices. Adept at funding loans, processing paperwork and enhancing revenue. Profit-minded, industrious and successful at energizing teams.

Skills

Substantial auto sales procedures and

marketing strategies strong knowledge of

domestic and foreign vehicle specifications.

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Vast understanding of auto financing

procedures and guidelines.

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Proficient in use of database software.

Extensive staff training. Comprehensive

organizational and communication skills.

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Work History

Family Service Advisor, 09/2024 to Current

Mountain View Funeral Home And Crematory – Lakewood, WA

• Offer condolences and comfort to families that lost a family member.

• Assist families navigate through the process for final resting place of their loved one. Offer a pre planning guide to provide a clear road that lists all that is necessary when someone passes.

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F&I Manager, 11/2017 to 01/2024

Fugate Ford – Enumclaw, WA

• Enhanced dealership profitability through sale of finance and insurance products. Improved customer satisfaction by effectively explaining financing options and ensuring a transparent process.

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• Consistently met or exceeded monthly sales goals, contributing to overall dealership success. Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.

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F&I Manager, 08/2016 to 07/2017

INFINITI OF TACOMA AT FIFE – Fife, WA

• Identified customer needs and awareness.

• Present full array of finance products utilizing full menu presentation.

• Prepare, submit and fund loan packages in a timely manner. Trained sales staff using steps to sale. Trained sales staff on responding to internet leads and getting appointment.

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Finance Manager, 09/2012 to 08/2016

West Hills Autoplex – Bremerton, WA

• Create needs and awareness through customer interview.

• Present products and finance options tailored to meet customer needs and wants.

• Maintained gross average 40% above monthly goal and exceeded regions CSI score for finance.

• Active in training sales team in steps to the sale and maximizing each opportunity. Used Car Sales Manager, 08/2008 to 09/2012

Titus-Will Toyota – Tacoma WA.

• Managed million dollar inventory with a strict 90 day turn. Merchandise and marketed inventory daily. Responsible appraisals, buying, wholesaling and retailing. Hired, trained and mentored new sales team which increased front end gross average by $320 per unit and increased back end average by $270 per unit.

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• Increased overall sales volume by 80 percent.

Sales Manger, 02/2005 to 07/2008

Larson Chrysler Jeep Dodge Ram – Puyallup, Wa.

• Developed a comprehensive training program for sales associates.

• Increased sales volume and gross exceeding set goals.

• Active in closing deals with customers.

General Sales Manager, 11/1999 to 09/2004

Volkswagen of Tacoma – Tacoma, WA

• Hired, trained and mentored sales team. Created a culture of team unity and family.

• Oversaw all aspects of sales and finance.

• Implemented successful advertising, marketing strategies. I Increased sales volume by 40 percent. Increased gross per vehicle retail by 70 percent. Attained top 3 monthly sales ranking in region for three consecutive years.

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Education

Finance And Insurance: Product Presentation

Pat Ryan And Associates - Chicago, IL

Associate of Science: Business, 1975

Southwestern Community College - Chula Vista, California

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