Customer Service Representative

C A S E Y H Y D E R

m: 901-***-****

**********@*****.***

**** ******* **],

Mem, TN 38128

PROFESSIONAL SUMMARY

A hardworking and reliable driver and customer service representative focused on going above and beyond at all times to support the team and serve customers. Trained in customer support and offering top-notch sales abilities. Motivated to continue to learn and grow as a customer service professional.

SKILLS

Driving and transportation Schedule management

Sales and marketing Safe driving techniques

Vehicle maintenance Route management

Delivery schedule development Manage orders

Payment collection Promote products

Plan routes Safe driving

Local routes understanding Customer relations

Service machines Maintain vehicles

Customer service

EXPERIENCE

Shop Girl & Lead Field Man's Helper, Pure Air, Jun 2019 - Current, Cordova, TN Reviewed the weekly job schedule then cut filters and bagged for each job until jobs are cut up for 2 weeks after the current date in order to maintain a demanding schedule and have the ability to work I'm the field as the lead Field Man's Helper when needed on big jobs.

Reviewed blueprints and specifications to understand each job site's air conditioning unit layout and plan the correct sequence, minimizing errors and avoiding wasted time and materials.

Continuously classified and filed records to keep the system efficient and all information organized.

Labeled the containers with identifying information such as storage bins and final destinations.

Moved materials between production areas, to correct bin, and then to the with vehicles.

Emptied and restuffed frames with hands and power tools. Cleaned washable air filters with an air compressor and restuffed back into the correct frames

Helped keep the shop organized and efficient by completing general tasks such as restocking materials when out or low in the production area, taking inventory on CH

disposable filters, washable filters, and pleated throw away filters. Driver, Lyft, Sep 2016 - Current, Memphis, TN

Completed routine repairs and basic vehicle maintenance, including adding air to the tires and checking the engine oil.

Planned efficient routes to maximize passenger turnover and satisfy the customers with quick deliveries.

Maintained a clean interior and exterior to keep the vehicle presentable for customers.

Helped passengers enter and exit the vehicle and secured their personal belongings. Waited at high-frequency traffic areas to pick up fares in between pre-scheduled appointments.

Educated passengers about the local area, pointing out interesting locations and advising on the best restaurants or hotels.

Consistently followed the company's standards, commercial driving requirements and passenger safety guidelines.

Inspected the vehicle and tested systems such as brakes, horns and wipers daily. Continuously classified and filed records to keep the system efficient and all information organized.

Insurance Consultant, Aflac, Apr 2017 - May 2019, Memphis, TN Consulted with customers to understand their desires and suggest the best products to meet their needs.

Continuously classified and filed records to keep the system efficient and all information organized.

Calculated premiums and set up clients with automated payment options for discounts.

Promoted plans by skillfully explaining features and advantages and turning objections around to complete sales.

Worked with the underwriter to complete forms and obtain coverage. Customized insurance programs and cross-promoted products to maximize the group's profits by matching customers with the best fitting options. Collected information from clients about financial resources and needs to better understand their situations and select the best products. Sold policies such as automobile, life and property insurance to business and individuals.

Door Girl, Craft Republic, Jul 2018 - Oct 2018, Memphis, TN Maintained an even and orderly flow of guests from the reception area into the dining room or lounge, and informed customers of estimated wait times. Observed the dining room to monitor guest satisfaction and provided assistance when needed.

Used the POS system to process credit card and cash transactions. Mitigated risks by ensuring a sanitary environment and monitoring the serving of alcohol.

Set-up and cleared tables at peak times to seat patrons more quickly. Met needs of guests by listening to special requests and accommodating them accordingly.

Answered the phone to take delivery or pickup orders from callers. Greeted guests and bade farewell to departing guests, presented menus, and announced the name of the server.

Informed guests about daily specials, new dishes, and changes in the menu. Worked well with kitchen, management and serving staff to coordinate efficient service.

Helped restaurant team by serving food, refilling beverages and bussing tables between customers.

Trained new team members in the policies of the establishment, all menu items and strategies to successfully perform every task.

Greeted guests and invited them to sit wherever they preferred and suggest they enjoy a game of pool or darts whilst waiting on food or drinks as they walked into the door to immediately engage each customer and build a positive experience. Closed out daily cash register, counted totals and independently resolved any discrepancy.

Made guests feel welcome and happy even during busy periods with long wait times. Kept dining and serving areas presentable and well-stocked to meet any guest need. Consulted with customers to understand their desires and suggest the best products to meet their needs.

Controlled all TVs' channels and all TVs' as well as rooms radio station and volume as guests make requests to watch certain channels and sporting events. Server, Silky Sullivan's Restaurant & Irish Pub, Feb 2016 - Oct 2016, Memphis, TN Entered orders, delivered food and beverages, and processed payments. Answered phones and took phone orders for customer pick up or delivery. Fostered a fun atmosphere and family-style work environment. Transported food products, cleaned tables and counters, and stocked dining room supplies.

Took orders, made drinks, and cleaned tables after the guests' departures. Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.

Greeted all guests with a smile and friendly greeting. Performed side work duties, such as cleaning and silverware rolling work. Upheld high sanitation and safety standards while delivering and serving food. Assisted guests with making menu choices.

Controlled the flow of food from the kitchen to the dining table. Skillfully loaded trays with food items, condiments and eating utensils. Checked completed meals against individual orders to verify accuracy and correct problems.

Kept team ready for any requirement by efficiently restocking stations and maintaining clean work areas.

Organized the food carts based on delivery schedules to boost productivity. Completed orders by totaling the checks and processing payments. Prepared food and drink items, including salads, soups and sandwiches. Consulted with customers to understand their desires and suggest the best products to Nov 2007

meet their needs.

Recommended house specials to new clients to boost revenue. Organized glasses and cleaned bar equipment to stay ready for any customer need. Introduced new cocktail promotions that were popular with customers and increased sales during promotions.

Recommended beverage pairings with food orders, increasing average revenue of food orders.

Prepared over 50 standard and specialty cocktails for customers every shift. Engaged customers in conversations to understand desires and recommend specific liquor, wine, beer and cocktails.

Used POS system to process cash and credit card transactions. Increased bar profits by consistently promoting the highest profit drink options. Checked IDs to ensure that the customers were of legal drinking age. Spoke to customers and recommended specials to build rapport, retention, and customer loyalty.

Protected customers by checking IDs, calling rides and cutting off service to highly intoxicated guests.

EDUCATION

Medical Assistant, Medical

Remington College - Memphis Campus - Memphis, TN

GPA 3.86.

Principal's list 8 of 9 modules

Dean's List Honoree, 1 module.

Perfect attendance 8 of 9 modules

Graduated in top of my class.

Graduated with honors.

Accepted into the National Technical Honors Society. Volunteered at St. Jude as amenity relief.

Contact this candidate