Customer Service Call Center, medical and state work, work from home.
Resume:
Briana Smith
Customer service, Healthcare, Technical support,
Rio Rancho, NM 87124
***********@*******.***
Extensive Telephone, Computer, and Customer Service Skills to successfully function as a Customer Care Professional. Medical terminology and insurance information. Also have background working for the state of New Mexico, helping member in ISD (Income Support Division) HSD (Human Services Department). I also have exceptional Medicaid and Medicare background knowing policies information for members, and Providers assisted in billing claims, fixing technical issues with Doctors services locating members and running Authenticator services to check eligibility. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Ashton carter-Western Sky Community Care - Rio Rancho, NM October 2021 to Present
• Managed customer accounts
• Greeted customers
• Conducted customer service surveys
• Handled reservations
• Resolved customer issues
• Booked appointments for clients
• Worked in the inbound call center
• Created call center scripts
• Assisted customers via live chat
• Responded to inquiries and issues
• Responsible for troubleshooting applications
• Inventoried spreadsheets
CSR - Customer Service Representative
Aerotek - Rio Rancho, NM
July 2021 to October 2021
I am currently a Temporary Employee with Aerotech they have gotten me multiple temp jobs until I find a permanent position. I help with medical providers, I help with prescriptions, I also partner with HSD- Human Services Department. I speak to members and assist with any needs for there insurance questions, Prescriptions, medical information and state questions.
• Managed customer accounts
• Conducted customer service surveys
• Resolved customer issues
• Booked appointments for clients
• Worked in the inbound call center
• Created call center scripts
• Assisted customers via live chat
• Collected and documented orders
• Responded to inquiries and issues
• Responsible for troubleshooting applications
• Operated the cash register
Medical Clerk/Receptionist
Rio Rancho City of Vision - Rio Rancho, NM
June 2016 to June 2018
Formatted medical records, I took calls, I scanned in paperwork, help catch errors on charts, front desk help. I worked on weekends as well to turn all paper charts into electronical medical records. Customer service
H&R Block - Rio Rancho, NM
December 2014 to March 2015
Scheduling and taking payments
* Marketing manager for my store
Temp Job
Sprint - Albuquerque, NM
November 2012 to January 2014
Facilities, Logistics Clerk
* Prepare, process, and maintain documents
* Ordered all office supplies for call center
* Responsible for movement of equipment and equipment repair Customer service representative
T-Mobile Call Center - Albuquerque, NM
November 2012 to January 2014
Customer Service
* Retention Specialist
* Rate Plan simplification, and Sales
* Top 10 in call center, Top in training class, awarded best attendance, and Top Customer Service Pharmacy Technician
Express Scripts - Albuquerque, NM
September 2011 to February 2012
Entering prescriptions
* All Medical terminology
* Pharmacy Technician license
Retention Specialist
Sprint - Rio Rancho, NM
April 2010 to April 2011
Customer service
* Saving customers
* Top seller in center
Customer Service
Wal-Mart - Rio Rancho, NM
October 2008 to June 2009
Lead in Electronics
* Servicing customers
* Flexible moving around store to lead other areas of Wal-Mart Education
College Certificate in Phlebotomy
Central New Mexico Community College - Rio Rancho, NM October 2018 to June 2019
Some college in Liberal Arts & Sciences
Central New Mexico Community College - Rio Rancho, NM August 2009 to February 2011
High School Diploma
Rio Rancho High School - Rio Rancho, NM
College in Liberal Arts & Sciences
CNM - Rio Rancho, NM
Skills
• computer skills (7 years)
• Sales (9 years)
• Training (5 years)
• Microsoft (10+ years)
• Customer Service (10+ years)
• Telemarketing (6 years)
• Pharmacy Technician Experience (1 year)
• Medical Billing
• Pharmacy Technician Experience
• Medical Office Experience
• Phlebotomy
• Medical Records
• Medical Terminology
• Medical Scheduling
• Patient Care
• Medical Coding
• Accounts receivable
• Typing
• Insurance Verification
• Data Entry
• Live Chat
• Order Entry
• Equipment Repair
• Triage
• Communication skills
• Operating systems
• Windows
• English
• Hospital Experience
• Vital Signs
• Venipuncture
• Technical Support
• Phlebotomy (2 years)
• Anatomy Knowledge
• Help Desk
• Mobile applications
• iOS
• Phone etiquette
• Upselling
• Analysis skills
Awards
Presidential award
May 2009
Award goes to student with honors and top of the class which was me for the class of 2009 Certifications and Licenses
Phlebotomy
Phlebotomist
Certified Pharmacy Technician (CPhT)
Pharmacy Technician License
Pharmacy Intern License
Certified Phlebotomy Technician I
June 2018 to June 2020
I did a year at CNM campus for my certificate for phlebotomy, I worked at Presbyterian on Ridgecrest Drive in Rio Rancho as well as Lovelace Medical group on Atrisco, in Albuquerque, NM. CPR Certification
Additional Information
References Upon request.
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