Customer Service Manager

Corliss Myers

Customer Service Specialist / Managerial Experience

Phone: 1-313-***-**** Email: ************@*****.*** Location: Benson, NC 27504

Authorized to work in the US for any employer

Summary

Highly personable Customer Service Professional with over 20 years of experience in customer service, leadership, sales, training, marketing, and motivational skills. Proven ability to translate customer needs into actionable solutions, ensuring high levels of satisfaction and operational efficiency.

Work Experience

Contract Administrator

PEAK Technologies – Alpharetta, GA

October 2021 – Present

● Manage the purchase and expediting of orders to suppliers, ensuring that services and products are delivered on time, meeting customer Service Level Agreements (SLAs).

● Collaborate with internal teams to ensure smooth order flow, consistent with cost, quality, and quantity expectations.

● Review purchase requisitions and orders, ensuring compliance with contractual agreements.

● Regularly interact with suppliers to manage inventory and resolve order-related issues. Specialist, Customer Interaction Team

Ricoh – Duluth, GA

August 2015 – October 2021

● Managed external and internal customer inquiries, logging them into Prospect Multiple System for global access and future tracking.

● Provided troubleshooting solutions to customer issues, handling billing, invoicing, and service-related inquiries.

● Served as internal backup for team members and provided customer service training for new hires.

● Key achievements:

05/2016: Care Award – Top 10% in Customer Care Center, Duluth.

02/2018: Care Award – Excellence in meeting team goals. Dispatcher

AT&T – Southfield, MI

June 2011 – August 2015

● Managed inbound and outbound calls for technicians and UFO managers, scheduling and updating customer accounts.

● Created service tickets and tracked the progress of technical resolutions.

● Utilized CRM tools like Force, Edge, and WMT for effective customer and service management.

● Force/Load Controller (Multiple States): 11/2009 – 06/2011. Responsible for data analysis, reporting, and decision-making during network outages. Customer Service Representative

AT&T – Southfield, MI

July 2001 – November 2009

● Managed over 50 inbound calls daily, providing one-call resolutions and sales support for new clients.

● Developed consultative sales skills to close deals with prospective customers. Retail Service Manager

Comerica Bank – Detroit, MI

May 1992 – July 2001

● Led sales and customer service operations, driving optimal efficiency and growth in commercial and consumer loan portfolios.

● Developed and executed strategies to build client relations, maintain high visibility, and resolve customer issues.

● Managed staff, created training programs, and mentored teams to consistently exceed goals.

● Conducted performance audits to ensure corporate standards were maintained. Education

● Bachelor’s in Business Leadership

Baker’s College, Charter Township of Clinton, MI

● Master Cosmetology License

Georgia State Board, North Carolina State Board, Michigan State Board Certifications

● Social Media Marketing Tips

● De-Escalating Intense Situations

Key Skills & Strengths

● Customer Service Excellence

● Leadership & Team Management

● Conflict Resolution

● Sales & Marketing

● Strategic Planning

● Training & Development

● CRM Software Proficiency

● Contract & Vendor Management

References

Available upon request.

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