Customer Service Quality Assurance

Robert Peter Earl

Summary

•Dedicated and detail-oriented Production Worker with over 4 years of manufacturing experience.

•Expertise in quality assurance and machine operation.

•Proven ability to optimize production efficiency while maintaining high safety and quality standards.

•Over 10 years of supervisory experience, ensuring team collaboration and adherence to protocols.

•Proficient in operating various machinery and performing quality inspections to enhance product integrity.

•Strong background in customer service and sales management.

•Technical skills in Microsoft Excel and AutoCAD.

•Committed to continuous improvement and maintaining a clean, organized work environment.

•Bilingual in English and German.

•Solid foundation in culinary arts and hospitality management.

•Candidate is local from Battle Creek, MI 49014 and available for in person, telephonic or virtual round of interview and ready to join ASAP.

Skills

Quality Assurance (3 years)

Warehouse experience (8 years)

Supervising experience (10+ years)

Manufacturing (4 years)

HVAC (1 year)

Kitchen experience (10+ years)

AutoCAD (2 years)

Microsoft Excel (7 years)

B2B sales (10+ years)

Construction (5 years)

Retail management (10+ years)

Animal care (10+ years)

Office experience (5 years)

Personal training (10+ years)

Management (10+ years)

Restaurant Management (4 years)

Sales (10+ years)

Customer Service (10+ years)

CRM (6 years)

Marketing (10+ years)

Project Management (10+ years)

trainer (10+ years)

Business Development (7 years)

Food & Beverage (7 years)

Outside Sales (10+ years)

Account Management (10+ years)

Culinary Experience (10+ years)

Interior design (7 years)

Furniture sales (7 years)

Recruiting (10+ years)

Purchasing (2 years)

Kitchen Management Experience (3 years)

Data collection (10+ years)

Research & Development (2 years)

Time management (10+ years)

Customer relationship management (10+ years)

Mechanical knowledge (10+ years)

Profit & Loss (4 years)

Greenhouse experience (2 years)

Commercial cleaning (3 years)

Commercial driving (10+ years)

Cooking (10+ years)

Administrative experience (3 years)

Hospitality (10+ years)

Quality inspection (6 years)

Assembly (5 years)

Surveillance (3 years)

Hospitality management (6 years)

Horticulture (10+ years)

Hotel experience (10+ years)

Box truck (4 years)

Loss prevention (2 years)

Property management (10+ years)

Landscaping (10+ years)

Snow plowing

Soldering

Power tools

Negotiation

Organizational skills

Quality control

Event Planning (1 year)

Merchandising (10+ years)

Knife skills

Continuous improvement

Leadership

Supply chain

Slack

Communication skills

Databases

Microsoft Office

Sales Management (10+ years)

Delivery Driver Experience

Pricing

Leadership

Customer service

Courier (2 years)

Upselling

German - Intermediate

Spanish - Beginner

Japanese - Beginner

Education

State of Michigan - Coldwater, MI Mar 2005 - Jan 2007

Servsafe foodservice Manager Card in Food service management

LCF - Coldwater, MI 2005 - 2006

Associate's degree in Culinary Arts

lansing community college - Lansing, MI 1994 - 1995

MI. Insurance license in life & health insurance licensing exam program

Lansing Community College - Lansing, MI 1990 - 1991

Real Estate License Exam Program in Real Estate

Certifications and Licenses

Chauffeurs license

Non-CDL Class C

Motorcycle License

Food Service Manager Certification

Professional Experience

Folk Oil Company-Marshall, MI Jun 2023 - May 2024

Restaurant Manager

•Oversaw daily restaurant operations, ensuring exceptional customer service and adherence to health and safety regulations.

Adient - Battle Creek, MI Apr 2023 - Jun 2023

Press Operator

Trained in all Press Operator duties to ensure smooth operation of machinery.

Operated press machines, ensuring product quality and safety standards were met.

Collaborated with team members to troubleshoot mechanical issues and optimize production efficiency.

Maintained a clean and safe working environment, adhering to company safety guidelines.

Crossroads Courier, Inc-St. Louis, MO Oct 2022 - Mar 2023

Medical Courier

Transported medical specimens between healthcare facilities and labs to ensure timely and accurate deliveries.

Followed strict protocols for handling and securing medical materials while traveling between multiple locations.

Provided reliable customer service by ensuring all deliveries were completed on time and without incident.

Assisted with route planning to ensure efficient travel and compliance with delivery schedules.

Common Citizen-Marshall, MI Oct 2021 - Aug 2022

Packaging/machine operator/ Trimmer

Trimmed cannabis buds and prepared pre-rolls, ensuring precision and consistency in each product.

Operated and trained others on auto-bagger machines to maintain packaging efficiency.

Weighed and packaged products for shipment, meeting production goals and quality standards.

Collaborated with the cultivation team for trimming duties, maintaining cleanliness and adherence to company protocols.

UPS - Battle Creek, MI Nov 2020 - Feb 2021

Personal Vehicle Driver (PVD)

•Delivered UPS packages using a personal vehicle during peak holiday season, ensuring timely deliveries.

•Managed daily delivery routes, handling packages of varying sizes and weights.

•Provided excellent customer service during package deliveries, ensuring accuracy and professionalism.

•Completed seasonal position with a strong safety and reliability record.

Lakeview Ford Lincoln - Battle Creek, MI Mar 2020 - Oct 2020

Sales Consultant

•Assisted customers in selecting and purchasing vehicles, providing detailed information about features and financing options.

Ed Koehn Ford - Wayland, MI Aug 2019 - Feb 2020

Sales Consultant

• Engaged customers in the sales process, demonstrating product knowledge and building relationships to drive sales.

Art Van Furniture - Battle Creek, MI Oct 2013 - Jul 2019

Home Furnishings Consultant

•Delivered exceptional customer service, managed sales transactions, and followed up with clients to ensure satisfaction.

Paul's TV - Kalamazoo, MI May 2011 - Aug 2013

General Manager

•Oversaw store operations, leading a team to achieve sales goals and ensuring high-quality customer service.

Aerial Artwork - Battle Creek, MI May 1998 - May 2011

Regional Sales Manager

•Managed daily sales routes and led the recruitment and training of new sales agents to enhance team performance.

Morel Mountain - Mason, MI May 1984 - Sep 1985

Lab Technician

•Collaborated with industry experts to establish operational processes and assist in the startup of Morel Mountain.

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