Stay at home wife, bilingual

Veronica Castillo

Email: *************@*****.***

**** ********** ** *** *** Houston, TX 77084

Tel: 832-***-****

Career Summary: An unwavering commitment to customer service, with the ability to build productive relationships and resolve complex issues. Creating a thriving work environment with undeniable loyalty.

Skills

● Ability to Work Under Pressure

● Excellent customer service skills

● Bi-lingual

● Excellent ability to assess problems and seek a timely resolution

● Great communication skills with customers, coworkers, and superiors

● 45WPM

Work History

Jordan’s Health Services

Home HealthCare Provider 2015-2016

• Attend to patients daily needs

• Schedule appointments and organize home healthcare

• Clean and organize home

• Assuring patient compliance with healthcare standard guidelines ALC Appliances

Administration Assistant 2014 ~ 2015

• Scheduled delivery and maintenance appointments

• Received and recorded client transactions, payments, and future appointments

• Keeping an up to date database on all sales

• Shipping and receiving including sales receipts and warranty copies for customers

• First contact with clients in store and on phone to assure quality service NeWeigh 2008 ~ 2014

Receptionist/ Intake Counselor

● Maintained online client database and office files

● Suggested and modified reporting procedures to improve inter-department communications

● Answer customer telephone calls regarding new and existing patients

● Implemented new patient sign in format which decreased wait time and allowed for more appointments

● Produced and reconciled weekly and monthly reports.

● Consulted regularly with team members to achieve set goals.

● Established well coordinated daily schedules creating the increased profits and great patient satisfaction

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